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Toxicity

First BioWare Post First BioWare Post

Lidonebrave's Avatar


Lidonebrave
09.18.2020 , 09:40 AM | #11
Love the legacy ignore change. Thank you for that!

The client-side spy component you have added needs to be streamlined though. ATM it is causing too much instability on too many systems. Maybe use something different than the old MD5 cryptographic hash algorithm? It's fine to check all the loaded .DLL's in our systems to check for automation or illegal programs, but its not okay to mess with our system's performance because of your bad programming in trying to implement something that only a very small percentage of your userbase MIGHT be using.
Please snoop around our processes all you want, but please do it responsibly!

forceMaS's Avatar


forceMaS
09.18.2020 , 10:14 AM | #12
Wanna improve PvP ? Bring back expertise. Make the pve crowd work to get into ranked . I don't understand why expertise was removed in the 1st place . Make the rrequirements to be maxed item rating, full expertise, and give us the option to que for unranked arenas so people can get the feel for it cuz 8s don't do much to get you ready

Oeconomicus's Avatar


Oeconomicus
09.18.2020 , 10:18 AM | #13
The Legacy Ignore is great, thx for that.

One question: Does it still effect Groupfinder in the future?

It would be a pleasure to know that after adding a legacy to the ignore list you will never see this player on any other character in the Groupfinder again.

DawnAskham's Avatar


DawnAskham
09.18.2020 , 10:26 AM | #14
Quote: Originally Posted by Tsillah View Post
I like the legacy ignore, but considering your plan to add new augments to the game with the same update adding again required mats from both raids and ranked pvp, I think you're basically giving people more reasons to get upset because mat farming in ranked will become a thing again....just like the previous time. So it feels like your paving the way for PvE'rs to get into ranked for mat farming and pushing PvP'ers out of the game in one fell swoop. Not sure if that'll work out well.

Mind you, you're right about what you said, but the addition of mats for augments that can only be had in ranked PvP will make it very frustrating and not a fun experience for PvP'ers. It feels like these are good ideas that will be undone by bringing back the mats farm.
This.

I welcome reasonable changes to try and reduce toxic behavior- but that should include a good hard look in the mirror by the development team.

If you design the game to pit players against one another and / or like with the changes that require wins for credit in everything from the weekly to conquest to gear rewards, you are as much a part of the problem.

I can't see anything but more toxicity with the ludicrous proposed increases to conquest points for ranked PVP, and the announced new augments which will require materials from ranked (even for those doing NiM PVE).

Tsillah's Avatar


Tsillah
09.18.2020 , 10:43 AM | #15
Quote: Originally Posted by DawnAskham View Post
This.

I welcome reasonable changes to try and reduce toxic behavior- but that should include a good hard look in the mirror by the development team.

If you design the game to pit players against one another and / or like with the changes that require wins for credit in everything from the weekly to conquest to gear rewards, you are as much a part of the problem.

I can't see anything but more toxicity with the ludicrous proposed increases to conquest points for ranked PVP, and the announced new augments which will require materials from ranked (even for those doing NiM PVE).
I did just realise that mats farm will not be the same, since now you have to actually win to get your dailies/weeklies...so it'll be a money maker for the pvp'ers and a big f... you to raiders this time around....but it's to help the raiders of course...lol.
Whenever you find yourself on the side of the majority, it is time to pause and reflect

DeannaVoyager's Avatar


DeannaVoyager
09.18.2020 , 11:08 AM | #16
Quote: Originally Posted by Oeconomicus View Post
The Legacy Ignore is great, thx for that.

One question: Does it still effect Groupfinder in the future?

It would be a pleasure to know that after adding a legacy to the ignore list you will never see this player on any other character in the Groupfinder again.
My words exactly. Looking forward to be able to use group finder again.

merovejec's Avatar


merovejec
09.18.2020 , 11:35 AM | #17
Very well done Chris!

I hope this will really silence all those players saying that Devs do not listen to the players! These changes are all very well placed and coming in a time where people really complain about them. Again a job well done!
Merovejec

TrixxieTriss's Avatar


TrixxieTriss
09.18.2020 , 11:43 AM | #18
Quote: Originally Posted by ChrisSchmidt View Post
Hi friends,

As I mentioned in my previous post, I want to chat a bit about toxicity and what actions we’re taking to reduce friction points in the game that can lead to toxic behavior.

In general, our philosophy in regards to toxicity and harassment is there is no room for it in our service. But it’s not quite as simple as ‘find the toxic people and remove them’, because there is no one-size-fits-all solution. Often times folks are just having a bad day, and some friction point in the game rules or mechanics can exacerbate this and lead to a negative or harmful social experience.

So we have to take a bit of a holistic approach to toxicity, and remain committed to improving the game and the service over time across several avenues.

Reporting

As a member of the Fair Play Alliance, EA is committed to providing a safe space to play where all are welcome. As part of this, toxicity and harassment actions that the Customer Service team apply to folks violating the Terms of Service are being escalated to more severe actioning.

Backfill and Decline/Deserter Improvements

We’re always trying to improve our matchmaker, especially the backfill mechanism in Solo Ranked PvP matches. Players have manipulated the system in order to gain an advantage or to try and mis-match teams missing certain roles, typically by declining matches as a particular role.

In Game Update 6.1.4 we’ve improved the backfill system so that if a tank or healer declines a match, it will backfill with the same role if one is available. In addition, we are increasing penalties on players declining multiple matches for Ranked PvP.

Vote Kick

Vote kick was a feature implemented years ago with the best intentions, giving players the power to remove a toxic member of their group. However, we’ve seen behavior change over time towards vote kick being abused not to remove harmful players, but harass or troll legitimate ones.

In Game Update 6.1.4 we are removing vote kick from Ranked PvP, which is where we see the greatest abuse of this feature. If we see continued abuse we will remove it from other game modes. I would like to add that some of the original intent for Vote Kick (AFK players, etc) has been mitigated over the years by increased detection methods and data logging. However, we will continue to closely monitor for the behavior Vote Kick was intended to curb, and continue to invest in more advanced detection methods.

Gear Requirements in Ranked PvP

In an effort to welcome more new players into Ranked PvP, we implemented our Bolster system which would scale player’s power to the equivalent of iLevel 306. As a barrier to entry we also require a Valor Rank 25 in order to queue for Ranked PvP. We would like to find a balance between keeping the queues populated with players and giving a high quality game experience in that game mode. We believe this barrier to entry has been too low.

In Game Update 6.1.4 we are adding a gear requirement of iLevel 306, in addition to Valor Rank 25, in order to be able to queue for Solo Ranked PvP.

Legacy Ignore

Currently the game supports character-based ignore lists, but not Legacy-wide ignore, meaning harassers could just create another character and persist in ruining the experience for another player.

In Game Update 6.1.4 we are updating the Ignore list to ignore an entire Legacy. If you add a player to this list, it will apply to every character they create in their Legacy. It will behave very similarly to the current Ignore list, with the addition of not allowing an Ignored Legacy into your Personal Stronghold.

Future

As we look forward, we have lots more opportunities we’re pursuing, including improving our in-game reporting tools and automated detection methods. We’ll share more about what additional changes are coming as we get closer to these showing up in-game.


All of the game-side improvements coming in 6.1.4 will be available to check out in the upcoming PTS. We’re eager to hear your feedback and look forward to you all trying them out!

-Chris

Good changes Chris. Look forward to testing them
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DZechman's Avatar


DZechman
09.18.2020 , 12:14 PM | #19
On the subject of new/improved Ignore List:

I'd really like to see a comment field there too, exactly as it is for the Friends List.
It'd be helpful to be able to make a note as to WHY I ignored that person (or legacy).

--Dianiss
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merovejec's Avatar


merovejec
09.18.2020 , 12:19 PM | #20
Quote: Originally Posted by ChrisSchmidt View Post

Legacy Ignore

Currently the game supports character-based ignore lists, but not Legacy-wide ignore, meaning harassers could just create another character and persist in ruining the experience for another player.

In Game Update 6.1.4 we are updating the Ignore list to ignore an entire Legacy. If you add a player to this list, it will apply to every character they create in their Legacy. It will behave very similarly to the current Ignore list, with the addition of not allowing an Ignored Legacy into your Personal Stronghold.

Just curious how this will affect the ranked que. Just what exactly does ignore cause? Does it mean you will not be qued with that player or against him? That could make the que quite interesting if people ignore most people.
Merovejec