Bioware,
I truly understand the issues you are trying to work thru in the game, but I see that the biggest issue is being taken for granted or totally ignored. This issue is your customer relations and mainly your subscriber base.
When bugs are found that are exploits, you have been quick to communicate and swift to take action.
You should honestly do the same when its all on your side. Your communications are slow and vague. No actions are taken that can be remotely called swift.
May I suggest you freeze the subscriptions for everyone until you fix this.
The relationship is strained right now with your customer base. You really need to act now before you are viewed in the same light as SOE or other companies that did the same.
None of them have had great success with future games due to the scars from past actions.
Just my two cents on the issues...