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sending items cod

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ManDogTrain's Avatar


ManDogTrain
04.27.2012 , 11:30 PM | #1
Sent about 55 rakghoul DNA samples COD like 2 weeks ago... guy never decided to buy so they have been sitting in his inbox and I cant get ahold of him. How long until i get them back?

Sutii's Avatar


Sutii
04.28.2012 , 12:13 AM | #2 Click here to go to the next staff post in this thread. Next  
Hello ManDogTrain,

The COD mail should have expired after 3 days and been returned to you if the fee was not paid. As this is clearly not the case, I would advise that you contact Customer Service either via email or the in-game support system. Please make sure you include as many of the following details as you are able to and one of our Customer Service Representatives will help you out as soon as possible:
  • Server (ie Cosmic Turbine / Darth Malak)
  • Character Name
  • Character Level / Class / Advanced class
  • Name of item(s) attached to the mail:
  • The date and time the mail was sent:
  • Detailed description of the issue
Should you contact us via email please ensure that you do so from the email address associated with your SWTOR account.

Thank you for your patience and understanding, should there be anything else we can assist you with please do not hesitate to contact us.
Sutii | BioWare Customer Service - Forum Support