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Mission Problems

First BioWare Post First BioWare Post

Xaryell's Avatar

12.13.2011 , 09:02 AM | #1 This is the last staff post in this thread.  

If a mission is not functioning correctly there are a few steps that can be taken in order to resolve the issue.
  1. Mission located within a story area or flashpoint:

    If your mission is located within a story area or flashpoint, please try leaving the phase by either:
    • Walking out of the Phased Zone via the Portal Entrance (Green Gate)
    • Using your Quick Travel ability to a Bind Point.
    • Using your Emergency Fleet Pass.

    You can determine if your character is within a story area or flashpoint as there will be a small gold bar on your screen with a character name on it. If you are on your own, this will display your character's name. By default this is located near the top center of your screen, if you have modified your UI you may have moved it.

    Please be aware that you will not be able to successfully reset your mission when inside your personal ship or your hangar at a Spaceport, as these are considered story areas.

    Once you have left the story area, please open up your Mission Log by pressing [L], then highlight the mission you need to reset and click on the reset button.

    If this does not help fix your mission problem, or the mission is not located within a story phase or flashpoint, please try resetting the mission and then attempting it again.

  2. Reset mission

    To reset a mission click on the Mission Log icon on the menu bar at the top of the screen, select the mission you wish to reset and click the reset button. All progress in the mission will be reset and you can restart the mission. This function can also be used to change your decisions in a mission depending on your actions i.e. whether you choose to kill a Non-Player Character or not.

  3. Abandon mission:

    To abandon a mission click on the Mission Log icon on the menu bar at the top of the screen, select the mission you wish to abandon and click the abandon button. To take the abandoned mission again you will need to find the mission giver and accept the mission from them.

  4. Submit an in-game ticket:

    To submit an in-game ticket click on the question mark icon on the menu bar at the top of the screen to open the Customer Service Help window. Click on the Create Ticket button in the lower right portion of the window. In the Description box please provide a summary of the problem you are experiencing.
    Please give as much information as possible when describing your issue. Try and include as much of the following information, where relevant:
    • Your character’s Name/Level/Class/Advanced Class
    • Your server name
    • The name of the mission, including the exact step of the mission if possible, for example “Return to the Jedi Temple”
    • The planet and area the mission is located in
    • Which companion character (if any) you have with you
    • A description of the issue, including any additional information which may assist us in identifying and fixing your issue.
    • Please also confirm that you have tried to reset your mission by following the steps listed above.
These details are extremely important to the troubleshooting process our development team uses to fix problems in-game, so we appreciate any and all information you can provide.

Thank you for your patience and understanding, and we apologize for any inconvenience this issue may have caused.

Xaryell | BioWare Customer Service Forum Support