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Password Issues

First BioWare Post First BioWare Post

Xaryell's Avatar

12.13.2011 , 08:25 AM | #1 This is the last staff post in this thread.  

If you are unable to login to your account on the website, please try the possible solutions below.
  • Please first make sure that you are typing in the correct email address and password used to access your account, taking care to ensure that all of the characters, letters and numbers correspond with the information you used during the account creation process.

  • We recommend using 32-bit Internet Explorer 9 or Firefox 6.
    Please clear the cookies from your browser cache, and then reload the webpage. Below are instructions on how to do this using the recommended browsers:

    Internet Explorer 9
    1. Click on the Tools icon in the top right hand corner
    2. Select ‘Internet Options’
    3. In the ‘Internet Options’ window, click the ‘Delete’ button under ‘Browsing History’.
    4. In the ‘Delete Browsing History’ window, select cookies and then click ‘Delete’

    Firefox 6
    1. Click on the Firefox button and select the ‘History’ menu and select ‘Clear Recent History…’
    2. Set ‘Time range to clear’ to ‘Everything’
    3. Click the arrow beside ‘Details’
    4. Ensure that ‘Cookies’ is selected, you may wish to de-select other items
    5. Click ‘Clear Now’
    Please note that the above steps apply to the browser versions listed. You can check your browser version by going to “Help” and then “About”. If your browser version is not listed above, please visit the following link for a guide on how to delete your cookies:
    (Please note that we cannot accept responsibility for content on any external websites.)

    If you have not tried already, please try using Internet Explorer 9.

    Once you have completed the above, please try logging into the website again.

  • Should you still be experiencing an issue logging in, please try resetting your password and clicking the link in the email you receive. A valid password must be between 8 and 16 characters long, have at least one uppercase character, one lower case character and one number.

If after trying these troubleshooting steps you find that you are still unable to log in, please do not hesitate to contact our Customer Service team directly by emailing

Xaryell | BioWare Customer Service – Forum Support