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Connection Issues

First BioWare Post First BioWare Post

Xaryell's Avatar

12.13.2011 , 07:49 AM | #1 This is the last staff post in this thread.  

If you are experiencing issues connecting to the game or are having problems related to connection quality, please check the following:
  1. At the time of writing your message our servers may have been in maintenance mode. Please check the Server Status page for updates.

  2. Resetting your User Interface (UI) may help to clear any lag you are experiencing. To reset your UI please hold down the “Ctrl” key and press “U”. You will need to do this twice to fully reset your UI. Restarting your client (or simply logging out and then back in again) should also temporarily clear lag for you.

  3. You may need to allow the launcher (launcher.exe) and game client (swtor.exe) to communicate through your firewall. Please see here for further information on how to configure your firewall.

  4. If you are having trouble selecting a server, you may need to open specific ports on your router. The port numbers which are needed by Star Wars: The Old Republic can be found here.

  5. You may try power-cycling your router by turning its power off waiting 30 seconds and then turning it back on again.

  6. If you utilise a VPN for your connection, you would need to ensure that the game is allowed to communicate through the VPN. If you are using a proxy server, please ensure that it is configured correctly in Internet Options.

  7. Are you using a wired or a wireless connection on your computer? If it’s the latter, you could try connecting your computer directly to your router using a wired connection to see if it improves the performance of the game? Wireless network connections can be prone to reduced signal quality when compared to a wired connection on the same network. The reasons for this could be related to:
    1. The quality of your wireless device and/or router
    2. Interference from other wireless signals
    3. Physical obstructions between your devices which reduce the wireless signal quality

  8. Please be aware that simultaneously downloading large amounts of data while trying to play the game may lead to a reduction in the performance of the game. Please try disabling any applications which may be utilizing excessive amounts of your bandwidth.

  9. If you utilize traffic management software, this can sometimes interfere with or block the game from connecting to the servers. If you have this type of issue, and have programs like this running then you can try disabling them to see if it resolves the issue.

  10. You can try closing down any unnecessary applications that may be running in the background. You can check the applications tab and processes tab in Task Manager to see what programs are currently running.

Xaryell | BioWare Customer Service Forum Support