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How do I cancel my subscription

STAR WARS: The Old Republic > English > New Player Help
How do I cancel my subscription

Roladys's Avatar


Roladys
06.02.2021 , 07:26 AM | #11
Delete the information of the card on file by removing the checkmark that allows it to save your billing information. Save the change of removing the checkmark, then, in the box that comes up after the save, click on the delete tab. That ends the subscription.

SteveTheCynic's Avatar


SteveTheCynic
06.02.2021 , 09:27 AM | #12
Quote: Originally Posted by Roladys View Post
Delete the information of the card on file by removing the checkmark that allows it to save your billing information. Save the change of removing the checkmark, then, in the box that comes up after the save, click on the delete tab. That ends the subscription.
It does not end the subscription if you subscribed through Steam...

And for people who subscribed through the SWTOR website, the cancel-subscription button *exists*, but you must scroll the subscription page (in MySWTOR) way far down to the bottom in order to see it.
Something you find difficult is a lesson on how to play better, not a punishment for playing badly.
To go to Belsavis, you must go to Belsavis.
Latest patch notes at http://www.swtor.com/patchnotes

crimsonending's Avatar


crimsonending
06.03.2021 , 05:53 PM | #13
Quote: Originally Posted by SteveTheCynic View Post
It does not end the subscription if you subscribed through Steam...

And for people who subscribed through the SWTOR website, the cancel-subscription button *exists*, but you must scroll the subscription page (in MySWTOR) way far down to the bottom in order to see it.
I have scrolled as far as I can to the bottom of the Subscription page and I see no option to cancel my subscription. Also, where do I go on Steam to do so?

SteveTheCynic's Avatar


SteveTheCynic
06.04.2021 , 12:50 AM | #14
Quote: Originally Posted by crimsonending View Post
I have scrolled as far as I can to the bottom of the Subscription page and I see no option to cancel my subscription.
If you subscribed through Steam, it isn't there.
Quote: Originally Posted by crimsonending View Post
Also, where do I go on Steam to do so?
It's in the account management pages (I can't see the relevant piece because I have no via-Steam subscriptions for anything) of the Steam website itself. (Not on the Steam client software.)
Something you find difficult is a lesson on how to play better, not a punishment for playing badly.
To go to Belsavis, you must go to Belsavis.
Latest patch notes at http://www.swtor.com/patchnotes

Dennisross's Avatar


Dennisross
07.10.2021 , 08:08 AM | #15
I came here looking for answers and didn't find any. I did find that if I delete the current credit card being billed that ended my subscription. There is no "Cancel Subscription" button anywhere on any of the account screens anymore.
They took Zeus? That's Alan's dog.... I know"

SteveTheCynic's Avatar


SteveTheCynic
07.10.2021 , 09:21 AM | #16
Quote: Originally Posted by Dennisross View Post
There is no "Cancel Subscription" button anywhere on any of the account screens anymore.
Yes, there is. I can see it clearly on the "Subscription" tab of the My SWTOR page linked in the top of every page on this website.

Well. Once I scrolled way far down to the bottom, anyway.
Something you find difficult is a lesson on how to play better, not a punishment for playing badly.
To go to Belsavis, you must go to Belsavis.
Latest patch notes at http://www.swtor.com/patchnotes

Akjar's Avatar


Akjar
07.26.2021 , 01:44 AM | #18
Quote: Originally Posted by Suppadurek View Post
Aha, I think we're coming to the crux of the Bug that they've managed to introduce:

This is what I see when I click the link: https://pasteboard.co/KcVphPS.png
Note that it clearly states that I do have game time, and yet won't let me cancel due to not having game time.

And yes, I have bought my subscription through EA.
https://pasteboard.co/KcVtxwi.png
https://pasteboard.co/KcVpLfd.png

And yet the Cancel option is not displayed. I know it used to be there for me, I've cancelled my subscription twice before.

My account is stuck in a status of "subscribed, but not subscribed", so this clearly is a recent issue that EA have managed to introduce.

I'm going to call the support line later to get it cancelled, but please stop instantly beating others down for "not scrolling" (this is what the bottom looks like for me https://pasteboard.co/KcVubAp.png) or assuming that they are steam subscribers.

DarkTergon's Avatar


DarkTergon
07.26.2021 , 08:37 AM | #19
Quote: Originally Posted by Akjar View Post
Aha, I think we're coming to the crux of the Bug that they've managed to introduce:

This is what I see when I click the link: https://pasteboard.co/KcVphPS.png
Note that it clearly states that I do have game time, and yet won't let me cancel due to not having game time.


I'm going to call the support line later to get it cancelled, but please stop instantly beating others down for "not scrolling" (this is what the bottom looks like for me https://pasteboard.co/KcVubAp.png) or assuming that they are steam subscribers.
This is the image of what you should see when you click the link

https://imgur.com/a/i1bfXve

Funny thing is, I'm not a continuous sub, I buy the bi monthly one, so there is nothing to cancel for me...lol
Ringing would be your best hope.

Just to note, there is no cancel option on my account, as I'm not a constant sub, even if I scroll down, I can't see a cancel option. The only way the cancel option popped up, was because I clicked the link.
Beware, my friends, as you pass by. As you are now, so once was I
As I'm now, so you must be. Prepare, my friends, to follow me

“The problem with the world is that the intelligent people are full of doubts, while the stupid ones are full of confidence.”