Dev Post CommunityTeam Posted January 8, 2021 Dev Post Share Posted January 8, 2021 (edited) Hello everyone, In an effort to keep information in one spot, we are working to consolidate the stickied threads, update the info obtained from them, and will update this post as necessary. Treat this as a living document. Please read this post thoroughly as it contains a lot of information. General guidelines about reporting bugs Please search threads to see if someone else has already created a bug report and add to that instead of creating a new thread. This not only helps keep info in one spot, but it is also easier to update one thread with a resolution/answer rather than tracking down multiple. Duplicate threads can be deleted, merged, or locked. Create one thread for each unique bug. This assists with tracking and keeping conversation and additional reporting to one issue at a time. This sub-forum is used specifically for game bugs. If you need support for the following, please follow the respective steps:For tech issues that are not bugs, please go here. Answers HQ is a great resource for people with technical support or other general game needs. For issues concerning your account, please go here.Exploits and/or Terms of Service violations should be reported in-game or privately to the account CommunityTeam, or to a Community Manager.Suggestion and feedback threads will be moved to the appropriate location or deleted if they are duplicates. How to report a bug Players can create threads here to report bugs. Players can submit bugs in-game by using /bug in chat. Be sure to select Bug Report in the dropdown so the report is sent to the appropriate team. Players can report bugs in the new SWTOR AHQ Bug sub-forum here. This is an especially useful resource for F2P and Preferred players. What to include in your bug report Screenshots and videos are always helpful.What is the AMD or Nvidia Model Number of your graphics card? What time did this happen? Please include the timezone. What class were you playing? What role were you playing? How often does the bug occur? What happens when the bug occurs? What do you expect to see? Steps: How can we find the bug ourselves?Details. The more, the better. Give us full names of NPCs, gear pieces, locations, abilities, step by step in how to reproduce the issue, etc… If we cannot reproduce a bug, we will not be able to fix it.If you are experiencing crashing, slowness, or graphical problems, you may need to provide a DxDiag in your report. Learn how to run a DxDiag here. Content that is (or becomes) inappropriate for the Bug Report sub-forums may be closed or removed without warning or notice. There are a few cases where other actions will occur (such as multiple threads being merged), but closure and removal are the most common things that will happen. Repeatedly posting inappropriate threads or posts can result in warnings or infractions. Please note that while we will be reading the reports here in this forum, we will not respond to every thread. Additionally, a developer response in a thread is not an indication of the significance, priority, severity of a bug, or a guarantee that the bug will be fixed. Feel free to use this specific thread to reply with ways to improve or clarify some of the information in this post. Thank you! Community Team EDIT: Added link to AHQ Bug Report sub-forum and general questions to answer when submitting a bug report. Edited May 6, 2022 by JackieKo 1 1 Link to comment Share on other sites More sharing options...
Mignolite Posted January 8, 2021 Share Posted January 8, 2021 Theres a lot of helpful information here, but this thread appears not to be sticky? Please make it sticky thread before it falls down and Valkorian consumes it Link to comment Share on other sites More sharing options...
Dev Post JackieKo Posted March 8, 2021 Dev Post Share Posted March 8, 2021 *Players can report bugs in the new SWTOR AHQ Bug sub-forum here. This is an especially useful resource for F2P and Preferred players. What to include in your bug report Screenshots and videos are always helpful.What is the AMD or Nvidia Model Number of your graphics card? What time did this happen? Please include the timezone. What class were you playing? What role were you playing? How often does the bug occur? What happens when the bug occurs? What do you expect to see? Steps: How can we find the bug ourselves?Details. The more, the better. Give us full names of NPCs, gear pieces, locations, abilities, step by step in how to reproduce the issue, etc… If we cannot reproduce a bug, we will not be able to fix it. Hi everyone, Wanted to bump this so everyone is aware of the addition of the above info made to the original post. There is a new AHQ Bug Report sub-form. This is helpful for F2P and Preferred players. I have also added the general questions (that line up with the form on AHQ) that will help our team process bug reports. Please use these as a template and/or guide when reporting bugs here. Thanks, all! 1 Link to comment Share on other sites More sharing options...
KomutanC Posted April 7, 2021 Share Posted April 7, 2021 (edited) Hello, could you please quickly check my post about Vigilance Guardian burn damages? As far as I see, burn damage functions are not working as it is shown in tooltips. I explained everything in detail in my post below, and also included pictures to make you perfectly understand what I mean. http://www.swtor.com/community/showthread.php?p=9933037#post9933037 Edited April 7, 2021 by KomutanC Link to comment Share on other sites More sharing options...
Bearded_Jonny Posted June 14, 2021 Share Posted June 14, 2021 Keep getting this bug where its says rishi dailies, but also says section x and yet neither complete the mission 3rd time getting this since start of galactic season...when will this be fixed and can I get the points back I've missed out on?? https://cdn.discordapp.com/attachments/838605664074465304/853790288962519040/unknown.png Link to comment Share on other sites More sharing options...
Vumelin Posted June 15, 2021 Share Posted June 15, 2021 with patch 6.3a launcher is stuck on initializing & states this application has encountered an unspecified error. please try this patch again. i'm already running it under Windows XP (service pack 3). Link to comment Share on other sites More sharing options...
MerlinPotter Posted August 4, 2021 Share Posted August 4, 2021 "Please note that while we will be reading the reports here in this forum, we will not respond to every thread. " Even when your only reading it can you please put it into the know Issues List this would be very helpful since when you are posting a bug report and often no one reponds to it i think it has gone unoticed That's just a bit counterproductive since it seem then like the team ignores it completely which provoke comments a " Bioware this Bug has been in the game since version abc (Random Year) " which is a bit annoying 1 Link to comment Share on other sites More sharing options...
Mubark Posted December 8, 2022 Share Posted December 8, 2022 On 8/4/2021 at 11:39 AM, MerlinPotter said: "Please note that while we will be reading the reports here in this forum, we will not respond to every thread. " Even when your only reading it can you please put it into the know Issues List this would be very helpful since when you are posting a bug report and often no one reponds to it i think it has gone unoticed That's just a bit counterproductive since it seem then like the team ignores it completely which provoke comments a " Bioware this Bug has been in the game since version abc (Random Year) " which is a bit annoying When nobody responds to a post made on the bug reports, "We" think it's being ignored. Sometimes, like the times I take the time to post a thread on the forums, "We" NEED some type of response. A confirmation or denial or some other interraction that informs us if a problem we're having is a bug or not. Like my thread about the Character Transfer Service. Which to me to have been ignored, even though as a Subscriber since Launch on one account and as a Subscriber on a second account, who used to pay for the subscriptions on my ex-wife's and daughter's accounts for several years. For around 8 years I paid for subscriptions on 4 accounts to SWTOR. Still Subscribed to two accounts. Not to mention the tens of thousands of actual RL money I've spent on Cartel Coins... To be ignored at this point is insulting and offensive. Just FYI........ 1 Link to comment Share on other sites More sharing options...
EvilDarthSidious Posted April 18, 2023 Share Posted April 18, 2023 I keep getting this bug where the camera seems to clip through the level regardless of player height within the level (whether on a slope of not). It seems to trigger mostly in the heroics. I enclose through this link: https://imgur.com/a/6RKjllM screenshot evidence of the bug. Please try to fix it as it makes the game unplayable. Link to comment Share on other sites More sharing options...
Myshais Posted April 26, 2023 Share Posted April 26, 2023 (edited) today Wednesday April 26 I've had the game crash out 3 times once when accepting a summons, and twice while trying to load a lvl 34 character on the character I'm getting "this program encountered an internal error and will exit, error code C10 Client failed to deserialize a binary header file exiting the game now." I restarted the computer downloaded the direct x and it says it's up to date. Any suggestions?? Edited April 26, 2023 by Myshais updated the error I was getting Link to comment Share on other sites More sharing options...
Chizamora Posted July 25, 2023 Share Posted July 25, 2023 the past week (july 18th-july 25th) the game keeps dissconecting from the servers my internet stays working and everything is good on their end but it has kicked my off the game about 10 times today is there anything going on server end? star forge is the server im playing on Link to comment Share on other sites More sharing options...
Zolcor Posted November 17, 2023 Share Posted November 17, 2023 (edited) I recently paid for a non-recurring subscription for 60 days about 5 days ago. The devs said they would possibly fix this log-in issue by next week. I'm going to be upset if this isn't fixed soon because I paid nearly thirty U.S. dollars just for 60 days of non-recurring subscription. If this keeps up I'll ask for my money back in full. I'm unable to log on and play at all. I know I'm not banned because if I was I wouldn't be here making this post. Edited November 17, 2023 by Zolcor Link to comment Share on other sites More sharing options...
Zolcor Posted November 18, 2023 Share Posted November 18, 2023 On 11/17/2023 at 5:46 PM, Zolcor said: I recently paid for a non-recurring subscription for 60 days about 5 days ago. The devs said they would possibly fix this log-in issue by next week. I'm going to be upset if this isn't fixed soon because I paid nearly thirty U.S. dollars just for 60 days of non-recurring subscription. If this keeps up I'll ask for my money back in full. I'm unable to log on and play at all. I know I'm not banned because if I was I wouldn't be here making this post. I want my money back now! This is ridiculous. How do I get my money back in full!? Link to comment Share on other sites More sharing options...
Nee-Elder Posted December 6, 2023 Share Posted December 6, 2023 (edited) 17 hours ago, cloakedfighter said: I try logging in today and the 7.4 patch starts then nothing. its been stuck on downloading w 134.64mb remaining. I tried to repair but its grayed out. can't play all day. I've was online last night. I need help please. thanks First, don't post in this random GUIDE thread which has nothing to do with your specific issue. ( *Moderators: @JackieKo or @CommunityTeam , please can you *lock* this thread? It serves no purpose other than to confuse nice innocent players like this @cloakedfighter person here. ) Secondly, you can try sending a detailed email to: support@swtor.com , but honestly you might just have to wait patiently until after tomorrow's big hotfix patch: https://forums.swtor.com/topic/932381-game-update-74a-december-6-2023/ Edited December 6, 2023 by Nee-Elder Reason: i still don't understand why this thread isn't *locked* Link to comment Share on other sites More sharing options...
UriasFenris Posted December 15, 2023 Share Posted December 15, 2023 Not sure if anyone else has this issue, but when I start the the game the loading page appears and it stalls out. the little circle doodad stops. I'm not sure what the issue is, but it happened right after 7.4. Link to comment Share on other sites More sharing options...
Nee-Elder Posted December 15, 2023 Share Posted December 15, 2023 (edited) 10 minutes ago, UriasFenris said: Not sure if anyone else has this issue, Quite a few players have been posting about it in multiple areas of these forums , but mostly into this main sticky thread here: https://forums.swtor.com/topic/932345-game-update-74-chains-in-the-dark-updates/ 10 minutes ago, UriasFenris said: but when I start the the game the loading page appears and it stalls out. the little circle doodad stops. When you have time, you MIGHT find some relevant info in this other sticky thread here: https://forums.swtor.com/topic/929433-launcher-issues-troubleshooting-steps-updates/ 10 minutes ago, UriasFenris said: I'm not sure what the issue is, but it happened right after 7.4. Since you probably won't have time ( or interest ) in reading thru 13 pages of that 1st sticky thread i linked for you above , see this specific post from BioSword here: https://forums.swtor.com/topic/932345-game-update-74-chains-in-the-dark-updates/?do=findComment&comment=9791109 ...which could be useful to your situation. ****If NONE of that ^^^ works, maybe try just running the game thru 'STEAM' platform instead? Or if not, then try to search the posts of a forum member named: @OwenBrooks , who seems to be helping lately over here: https://answers.ea.com/t5/General-Discussion-Technical/bd-p/star-wars-the-old-republic-en Edited December 15, 2023 by Nee-Elder Reason: i still don't understand why THIS old Bug Reports sticky GUIDE thread isn't *locked* yet Link to comment Share on other sites More sharing options...
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