Dev Post JackieKo Posted June 17, 2021 Dev Post Share Posted June 17, 2021 (edited) Hi everyone, A patch of the game was made available when it was not ready to be deployed. This has caused players who use the game launcher to not be able to log into the game. Steam and Bitraider players are not affected by this issue. This will only impact users who tried to log-in in the last few hours. We have issued a fix that will now automatically deploy the correct version of the game. For anyone who was in the "unable to login" state, logging into the launcher will automatically begin a redownload of the game. If you continue to have issues, please report it here. We wholeheartedly apologize for the inconvenience and thank you all for your patience. Edited June 29, 2021 by JackieKo Link to comment Share on other sites More sharing options...
DarkTergon Posted June 17, 2021 Share Posted June 17, 2021 begin a redownload of the game. :eek: The whole game? or a patch to fix the issue? Link to comment Share on other sites More sharing options...
SteveTheCynic Posted June 17, 2021 Share Posted June 17, 2021 (edited) :eek: The whole game? or a patch to fix the issue? The whole game. My launcher is downloading 11 GB of Main Assets 1. EDIT: at not even 8 MB per second(1). The *download* is going to take in excess of 20 minutes. (1) For F's sake, I have gigabit fibre. 8MB per second is pathetic. Edited June 17, 2021 by SteveTheCynic Link to comment Share on other sites More sharing options...
SteveTheCynic Posted June 17, 2021 Share Posted June 17, 2021 What's worse is that while it's downloading on the non-Steam launcher, the Steam launcher (which works) won't launch... Bed time. Link to comment Share on other sites More sharing options...
memerobot Posted June 17, 2021 Share Posted June 17, 2021 (edited) So, you release a broken / unwanted patch and now we are forced to redownload the whole game? Maybe just close off the patch? Why redownload the whole game from scratch for a screw up/mistake when you can block off the patch? Edited June 17, 2021 by memerobot Link to comment Share on other sites More sharing options...
TheGreatHambino Posted June 17, 2021 Share Posted June 17, 2021 It's hard to be upset with issues in an 11 year old game being run by a minimal crew, but this one is extra special. Link to comment Share on other sites More sharing options...
Craydingus Posted June 17, 2021 Share Posted June 17, 2021 The whole game. My launcher is downloading 11 GB of Main Assets 1. EDIT: at not even 8 MB per second(1). The *download* is going to take in excess of 20 minutes. (1) For F's sake, I have gigabit fibre. 8MB per second is pathetic. Wowee. Tell me this wasn't a massive troll moves on the part of the devs. Link to comment Share on other sites More sharing options...
DarkTergon Posted June 17, 2021 Share Posted June 17, 2021 What's worse is that while it's downloading on the non-Steam launcher, the Steam launcher (which works) won't launch... Bed time. Holy carp !!!! What about people on bad connections. If you didn't play earlier, and didn't d/l the new patch, I'm assuming you're ok? Link to comment Share on other sites More sharing options...
Dev Post JackieKo Posted June 17, 2021 Author Dev Post Share Posted June 17, 2021 :eek: The whole game? or a patch to fix the issue? It is essentially the whole game. Link to comment Share on other sites More sharing options...
memerobot Posted June 17, 2021 Share Posted June 17, 2021 It is essentially the whole game. Roll back the patch? That can't be hard? How did it even happen? Earlier today the game was fine. Link to comment Share on other sites More sharing options...
IsaiahSix Posted June 17, 2021 Share Posted June 17, 2021 How about some sort of compensation for this? I know this is an older game, but the standard nowadays is to compensate players for their time when things like this happen out of our control. Link to comment Share on other sites More sharing options...
ArfiveDefour Posted June 17, 2021 Share Posted June 17, 2021 Is it April Fool's day already because you got to be joking.... Link to comment Share on other sites More sharing options...
IsaiahSix Posted June 17, 2021 Share Posted June 17, 2021 so you losers expect us to pay for data to redownload the game this is your mistake and you guys should be the ones paying either give people 30 days of free game time or 2400 CC not sure what's worse the Indian offshore support that can't understand English very well or the dev team being incompetent that can't even create decent content. I am personally enjoying the content, so how about we keep the vehemence directed at the support/deployment departments, where it belongs? Link to comment Share on other sites More sharing options...
gregordunbar Posted June 17, 2021 Share Posted June 17, 2021 (edited) Edited, misquoted incorrect person. Edited June 17, 2021 by gregordunbar misquote Link to comment Share on other sites More sharing options...
RameiArashi Posted June 17, 2021 Share Posted June 17, 2021 (edited) 20 minutes? I wish it was that fast. It takes hours to download the entire game. Edited June 17, 2021 by RameiArashi Link to comment Share on other sites More sharing options...
Craydingus Posted June 17, 2021 Share Posted June 17, 2021 How about some sort of compensation for this? I know this is an older game, but the standard nowadays is to compensate players for their time when things like this happen out of our control. I'm down. Maybe each player affected by this gets one Flashpoint/Operations/PvP weekly automatically finished on a character, or a lump sum of tech frags equivalent to what could realistically be farmed in the time spent waiting for this monstrosity? Link to comment Share on other sites More sharing options...
gregordunbar Posted June 17, 2021 Share Posted June 17, 2021 It is essentially the whole game. An entire day of being a SUBSCRIBER is being lost here...I sure hope there is some kind of kickback for this. Link to comment Share on other sites More sharing options...
sGroggy Posted June 17, 2021 Share Posted June 17, 2021 Downloading Main Assets 346. 28GB remaining (6 MB/s). Unbelievable. I should simply unsub and be done with it. Link to comment Share on other sites More sharing options...
AlexRaynn Posted June 17, 2021 Share Posted June 17, 2021 Well, that's nice. There goes the next six hours of my life. AGAIN. Link to comment Share on other sites More sharing options...
anthonyjwoods Posted June 17, 2021 Share Posted June 17, 2021 It is essentially the whole game. Do you guys seriously consider this to be an acceptable outcome to an extremely poor lapse in making this unfinished patch downloadable? Forcing a vast number of people to now have to download in excess of 50gb of data? Which will take a lot of people on slower internet speeds hours to now download. Are we to just accept an apology and everything’s okay? Is that the extent of the customer service here? What sort of compensation will be offered? Link to comment Share on other sites More sharing options...
Rraawwrrs Posted June 17, 2021 Share Posted June 17, 2021 This is going to take me *********** days to re download all this, Link to comment Share on other sites More sharing options...
memerobot Posted June 17, 2021 Share Posted June 17, 2021 Can you give us directions on what to do to block the update from happening and just let us play? Assuming that you rolled it back. Link to comment Share on other sites More sharing options...
RikuvonDrake Posted June 17, 2021 Share Posted June 17, 2021 good reminder for ppl to start using steam Link to comment Share on other sites More sharing options...
Rraawwrrs Posted June 17, 2021 Share Posted June 17, 2021 Surely we could go in and delete the files in the update.. Link to comment Share on other sites More sharing options...
Kjarista Posted June 17, 2021 Share Posted June 17, 2021 This is a ridiculous download. Still have 18GB to go with no end in sight. Link to comment Share on other sites More sharing options...
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