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old account

vyllindon's Avatar

06.23.2021 , 06:30 PM | #1
what can i do to get my old account, its been years, i forgot name/pass and the email doesnt work anymore

i can see my old toon in the guild

MadDutchman's Avatar

06.23.2021 , 09:13 PM | #2
You could try customer support, though without any way of validating who you are it might be a bit of a long shot...
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ceryxp's Avatar

06.24.2021 , 08:10 AM | #3
As MadDutchman said, you will need to contact support. This page has their phone number. You could email them ( but speaking to a person is likely your best best for recovering your account.

They will want to verify your identity. You say that the email address is now defunct but do you remember what it is? Did you set up security questions and do you remember the answers? BTW, everyone, this is why you should always set up your security questions and review them periodically to ensure that you remember the answers. If you have that information they should be able to help you recover your account. The more that you remember the better off you will be.

Hopefully you are able to regain access.
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DarkTergon's Avatar

06.24.2021 , 10:39 AM | #4
Just to add, they will also ask you about the toons you have, names, levels, etc. And roughly when the last time you logged in was.