Halaek Posted July 27, 2021 Share Posted July 27, 2021 I bought some cartel coins before the downtime, they have not arrived yet. Payment is shown on my bank statement yet nothing has arrived yet! Link to comment Share on other sites More sharing options...
Dev Post JackieKo Posted July 27, 2021 Dev Post Share Posted July 27, 2021 I bought some cartel coins before the downtime, they have not arrived yet. Payment is shown on my bank statement yet nothing has arrived yet! Hi Halaek, We're aware that some accounts are experiencing issues with purchases not being granted. The team is investigating the issue. I'll follow up in this thread once I have an update I can share. Link to comment Share on other sites More sharing options...
scottslf Posted July 27, 2021 Share Posted July 27, 2021 Yep I'm having the same issue as well. Just bought 5500 CC and hasn't transferred to my account. I hope this is fixed quickly since I wanted to buy myself some outfits and packs. Link to comment Share on other sites More sharing options...
Dev Post JackieKo Posted July 27, 2021 Dev Post Share Posted July 27, 2021 Hi Halaek, We're aware that some accounts are experiencing issues with purchases not being granted. The team is investigating the issue. I'll follow up in this thread once I have an update I can share. Update on the above issue. It is partially resolved. There are still a few Steam accounts that are affected, and we are continuing to work on a resolution. We are expecting grants to likely happen tomorrow. Should any of this change, I will follow up with an update. Link to comment Share on other sites More sharing options...
LordCANkush Posted July 28, 2021 Share Posted July 28, 2021 Hi I have a issue with a purchase of a armor set in game and didn't receive the set in my inventory after I claimed it from the cartel market screen Link to comment Share on other sites More sharing options...
SavantDreadtech Posted July 28, 2021 Share Posted July 28, 2021 Hi I have a issue with a purchase of a armor set in game and didn't receive the set in my inventory after I claimed it from the cartel market screen This maybe in your cartel stash tab, nowadays very few items go straight into inventory on your character when claiming items from cartel market. If you press inventory, then down the left-hand side are a list of icons, one is open collections, one is open cartel stash amongst other thing (think there are 4 icons). This may or may not be your issue but worth tiring. If it is there it then can be opened/claimed by any character on that server. If not there, then send in a ticket to CS or hope you get a reply here. Link to comment Share on other sites More sharing options...
TrevorStar Posted July 28, 2021 Share Posted July 28, 2021 Hi I bought 2400 CC from the swtor website and haven't received them yet, I got an email confirming the purchase Link to comment Share on other sites More sharing options...
CrazyTough Posted July 28, 2021 Share Posted July 28, 2021 Hi Halaek, We're aware that some accounts are experiencing issues with purchases not being granted. The team is investigating the issue. I'll follow up in this thread once I have an update I can share. Notice these people only respond these days to cartel coin questions. Just confirming what I knew already. SWTOR exists for cartel coins only. Link to comment Share on other sites More sharing options...
Miffypiffy Posted July 29, 2021 Share Posted July 29, 2021 I am surprised this was even replied to in the 'General Forum'... Link to comment Share on other sites More sharing options...
scottslf Posted July 29, 2021 Share Posted July 29, 2021 Update on the above issue. It is partially resolved. There are still a few Steam accounts that are affected, and we are continuing to work on a resolution. We are expecting grants to likely happen tomorrow. Should any of this change, I will follow up with an update. Hi, has anything changed or is the issue still being resolved? I bought the CC on the website not steam and it still hasn't appeared. Link to comment Share on other sites More sharing options...
Kyarran Posted July 29, 2021 Share Posted July 29, 2021 (edited) I have the same issue. Bought from Steam and then the main website, and have yet to see my cartel coins. (Bought yesterday) Edited July 29, 2021 by Kyarran Link to comment Share on other sites More sharing options...
Niv_Dralshya Posted July 29, 2021 Share Posted July 29, 2021 Also having this issue. My sub is through steam, so I got resubbed alright, about 2 days ago, but I didn't get my cartel coin monthly grant, got the security key one though. Link to comment Share on other sites More sharing options...
Dev Post CommunityTeam Posted July 29, 2021 Dev Post Share Posted July 29, 2021 Hi folks, We're aiming to deploy a fix for the issue with Steam accounts today. I'll update you if there is any change. Thank you for your patience while we're working on it. Link to comment Share on other sites More sharing options...
DarthBandeth Posted July 30, 2021 Share Posted July 30, 2021 I bought them through the game (my account is not linked to steam in any way). Been 3 days, card was charged, haven't gotten them. Didn't even get a confirmation email. Contemplating calling my bank. Link to comment Share on other sites More sharing options...
Kyarran Posted July 30, 2021 Share Posted July 30, 2021 I bought them through the game (my account is not linked to steam in any way). Been 3 days, card was charged, haven't gotten them. Didn't even get a confirmation email. Contemplating calling my bank. I did get a confirmation email (this was 2 days ago or so), and still have not received my coins either. What sucks is the item I purchased it for is no longer on sale.. Link to comment Share on other sites More sharing options...
Jafcu Posted July 31, 2021 Share Posted July 31, 2021 (edited) I bought 5500 Cartel Coins on the 7/27/21, it was pending with my bank. 7/28/21 the money was taking out of my account and I got no Cartel Coins. I submitted a ticket in game on the 7/28/21 and got no response. It is still there in Help Ticket history. Called EA Customer Service on 7/29/21 and was told I wasn't the only one with this problem and it would be fixed soon and I would have to wait. Today is 7/30/21 still no Cartel Coins. I didn't purchase my coins through Steam, I used SWTOR webpage to do the purchase. You have record of the purchase, you took the money but NO product delivered. Plz fix this soon!!! Edited July 31, 2021 by Jafcu Link to comment Share on other sites More sharing options...
Samuel-Faron Posted July 31, 2021 Share Posted July 31, 2021 (edited) I made a purchase on SWTOR (Edit: SWTOR.com) for 250 Cartel Coins and then another for 14,500 Cartel Coins. It has been around 92 hours since my purchases cleared my bank and I still have not received any Cartel Coins. I sent in screenshots to support@swtor.com, submitted a ticket in game, and have called customer support, and I am constantly told I will receive them in a certain amount of time and then don’t. Edited July 31, 2021 by Samuel-Faron Clarification Link to comment Share on other sites More sharing options...
Kyarran Posted July 31, 2021 Share Posted July 31, 2021 This is pretty bad customer service, after 3 days and still no cartel coins. Link to comment Share on other sites More sharing options...
Jafcu Posted August 1, 2021 Share Posted August 1, 2021 (edited) 4 days now since you took my money and no Cartel coins!!! No response here or in game. Edited August 1, 2021 by Jafcu Link to comment Share on other sites More sharing options...
Pietrastor Posted August 1, 2021 Share Posted August 1, 2021 I am surprised this was even replied to in the 'General Forum'... I'm not since it's a Cartel Coins question Link to comment Share on other sites More sharing options...
Jafcu Posted August 2, 2021 Share Posted August 2, 2021 (edited) Called EA Customer Service today. I ask for a refund EA Customer Service could not do it and told me that they would forward it to billings to review and either refund my purchase or give me my cartel coins. Here is the email I got after the call. Our team has identified the cause and the issue is Known now. dont worry, I have escalated the case to the Concerned team and the case is being investigated at the moment, We will email you regarding the update as soon as we fix the issue. Really thankyou for your patience and understanding on the matter and Really apologize for the inconvenience caused. AAARRRGGGHHH!!! Edited August 2, 2021 by Jafcu Link to comment Share on other sites More sharing options...
Dev Post JackieKo Posted August 2, 2021 Dev Post Share Posted August 2, 2021 Hi everyone, A fix was deployed for this issue, but it is possible that it was not applied to some accounts. If your account was impacted during the July 27th window when this issue first occurred, and you are still experiencing issues, please answer the following questions and feel free to send me a PM to protect your privacy: When did you make the purchase?Was this on Steam or on the site?Did you purchase a subscription or CCs?If a subscription, is your account reflecting the proper status ie recurring sub, stopped, etc...? Thanks, all. Notice these people only respond these days to cartel coin questions. Just confirming what I knew already. SWTOR exists for cartel coins only. I'm not since it's a Cartel Coins question We do respond to other inquiries when possible. I encourage you to read the dev tracker. This instance did impact several players and because we wanted to keep reports as consolidated as possible, we wanted to communicate that we were aware of the issue and that we would be updating one thread to keep info in one place. This communication is true of various situations that impact players, not just purchases. Link to comment Share on other sites More sharing options...
scottslf Posted August 2, 2021 Share Posted August 2, 2021 Hi everyone, A fix was deployed for this issue, but it is possible that it was not applied to some accounts. If your account was impacted during the July 27th window when this issue first occurred, and you are still experiencing issues, please answer the following questions and feel free to send me a PM to protect your privacy: When did you make the purchase?Was this on Steam or on the site?Did you purchase a subscription or CCs?If a subscription, is your account reflecting the proper status ie recurring sub, stopped, etc...? Thanks, all. We do respond to other inquiries when possible. I encourage you to read the dev tracker. This instance did impact several players and because we wanted to keep reports as consolidated as possible, we wanted to communicate that we were aware of the issue and that we would be updating one thread to keep info in one place. This communication is true of various situations that impact players, not just purchases. How do I send a DM? Link to comment Share on other sites More sharing options...
mike_carton Posted August 2, 2021 Share Posted August 2, 2021 (edited) How do I send a DM? Click on JackieKo's name and avatar in her post; that will bring up her profile. Click on "Contact Info" to get this page: https://www.swtor.com/community/member.php?u=24060085 There is a link there to send a private message. Works for all posters. Edited August 2, 2021 by mike_carton Link to comment Share on other sites More sharing options...
Nee-Elder Posted August 2, 2021 Share Posted August 2, 2021 (edited) Works for all posters. Not all. Some BioWare producers, devs, & representatives have opted-OUT of receiving PM's (for obvious reasons) . Edited August 3, 2021 by Nee-Elder thanks again JackieKo for not only allowing but also REPLYING to so many player PM's ! Link to comment Share on other sites More sharing options...
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