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Harassment of Developers

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EricMusco's Avatar

05.07.2015 , 01:07 PM | #1 Click here to go to the next staff post in this thread. Next  
Hey folks,

I feel the need to make this post after some things happened yesterday. Yesterday, John made some posts communicating our views, and looking for feedback, around the state of Sentinels and Marauders. We knew going in that some of what we were going to say might not be what players wanted to hear, but the Combat team felt it was very important that you understood how we view things from our side. We may disagree on some things, but if all opinions are on the table we can have a better and more informed dialog about it.

However, following the posts John made yesterday, a few players formed a witch-hunt against John. These players tracked him down on some of his personal accounts and in some extreme cases, even those of his family members with the sole purpose of harassing, insulting, and threatening him based on those forum posts. The purpose of our forums, of our subreddit, and other official channels is to have a dialog. We know that sometimes we may disagree, and thatís ok. We want to have those hard conversations, we want to talk about what we can do to improve, and to pass on our thoughts on how we see things from the Development side. But taking that conversation off of official channels to make personal attacks against Developers is completely unacceptable.

Please understand John didnít need to communicate his perspective about the class. John and the Combat team knew giving their views on Sentinels and Marauders, in some cases, would not be received well, but he did it anyway. The alternative, is that we stay silent. If the reaction of this community is to go out of your way to personally harass someone we will stop having a dialog. How can we, as a Community team, ask the Combat team to put their opinions out here if some of you are going to react this way?

We know there is unhappiness in the Sent/Mara community and we genuinely want to continue having an open discussion with all of you. But, itíll require regular dialog, respecting each otherís opinions, and very importantly, not harassing anyone who is participating in the conversation. That means, we all need to hold ourselves to a higher standard and be accountable for our actions.

Thank you.

Eric Musco | Game Producer
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Excise's Avatar

05.07.2015 , 01:10 PM | #2
Damn, I didn't realize people were that nuts.
[[The real Revan wouldn't go crazy and kill the Emperor with an insane ceremony. The real Revan would get smashed on stims until his eyeballs bled, abuse the insane pathing AI, and reload the instant something went wrong. He would be unstoppable.]]

Arlon_Nabarlly's Avatar

05.07.2015 , 01:12 PM | #3
Wow, I knew the community was toxic, but that's ridiculous. I'm ashamed that I'm part of this community. Just shutdown the forums if people are gonna act like that.

I've always said the toxicity of the forums is why we don't get more communication, this post is proof of that. You guys want better communication, treat the staff like human beings and talk to them the way you would talk to them face to face, not the way you talk on the internet...

mkwerner's Avatar

05.07.2015 , 01:13 PM | #4
Quote: Originally Posted by EricMusco View Post
However, following the posts John made yesterday, a few players formed a witch-hunt against John. These players tracked him down on some of his personal accounts and in some extreme cases, even those of his family members with the sole purpose of harassing, insulting, and threatening him based on those forum posts.
That is absolutely ridiculous. I'm so sorry to hear that he had to deal with that kind of BS. This is a game for crying out loud.

Kanders's Avatar

05.07.2015 , 01:15 PM | #5
That is absolutely crazy! Many many step to far on the Harassment scale.

Any chance in your continued openess here can you tell us all if these people get the ban hammer?
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MaximusRex's Avatar

05.07.2015 , 01:15 PM | #6
I hope you reported those who did it to the proper authorities. There are laws about online stalking and harassment, and frankly people who would do those things need to dealt with or they will be emboldened to do more heinous acts.

Rankyn's Avatar

05.07.2015 , 01:17 PM | #7
Good job, people.
This is why we can't have nice things.
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MorgenBlue's Avatar

05.07.2015 , 01:18 PM | #8
It's completely unacceptable for people to do things like that. Maybe in the future though maybe you should post these posts Musco as I think you are more used to taking this flak and have taken the appropriate precautions to deal with it while John has not.

This isn't the first time this kind of stuff has happened with Bioware, after Mass Effect 3 came out the hate was absolutely terrible. People are disgusting. While the vast majority of the community aren't going to take it that far there will always be some who will no matter what you do and I ask that you don't punish the community as a whole for the few people that take it that far. You should probably fully expect that to keep happening though because you are dealing with hundreds of thousands of people and out of the whole lot a few are probably nuts.

JediUmbra's Avatar

05.07.2015 , 01:18 PM | #9
My sympathies to John. The behaviour of his attackers is unacceptable and any right minded member of society must voice their objection to it. I hope criminal charges are forthcoming against them.

John, and the developers in general, please don't let this incident change what you are doing. That gives these animals a win. Fight it by continuing to do what you know is right.

Sorei's Avatar

05.07.2015 , 01:19 PM | #10
I know it's easy to say from the outside, but that's really low. I didn't follow the Sentinel/Marauder discussion because I rarely play my pure DPS characters, but I was glad to see him responding to the concerns of the healer community.

I understand that sometimes people can feel powerless when their favourite classes or skills get changed in a direction they dislike, but the amount of harassment described is both unwarranted and unworthy of any decent human being.