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All remaining cartel coins stolen by bioware

STAR WARS: The Old Republic > English > General Discussion > Bug Reports
All remaining cartel coins stolen by bioware
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Jevnaker's Avatar


Jevnaker
08.17.2020 , 10:44 AM | #1
Hi randomly all my remaining cartel coins have been stolen by bioware. something random in the ledger called 08/16/2020 Customer Service Grant -868 0
REINSTATE AVIRIIA AND REMOVE THE FALSE BAN

Screaming_Ziva's Avatar


Screaming_Ziva
08.17.2020 , 10:57 AM | #2
Quote: Originally Posted by Jevnaker View Post
Hi randomly all my remaining cartel coins have been stolen by bioware. something random in the ledger called 08/16/2020 Customer Service Grant -868 0
Did you scam anyone in game getting them to use your referral link and then not pay them? I'm pretty sure that if someone uses a referral link and then opens a ticket saying they were scammed or didn't mean to, CS will take away the cartel coins earned of the person who owns the link.

Jevnaker's Avatar


Jevnaker
08.17.2020 , 11:05 AM | #3
Quote: Originally Posted by Screaming_Ziva View Post
Did you scam anyone in game getting them to use your referral link and then not pay them? I'm pretty sure that if someone uses a referral link and then opens a ticket saying they were scammed or didn't mean to, CS will take away the cartel coins earned of the person who owns the link.
No i have not scammed anyone ever. and i have never claimed i would pay anyone if they used my referral link. I have very rarely posted my referral link ingame and when i do i usually say please use my referral link i can't afford to pay like the other guys. i have it in my forum signature but that is it. Only one person ever has ever used my referral link ages ago. And they didn't subscribe.
REINSTATE AVIRIIA AND REMOVE THE FALSE BAN

ceryxp's Avatar


ceryxp
08.17.2020 , 11:06 AM | #4
The only way to find out what happened is to contact customer service. Do not open an in-game ticket as those are for in-game issues and they will likely close it without even telling you why. Here is the support contact info page. You can also contact support via email at support@swtor.com

You could also try posting to the Answer HQ section of the EA help site.
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I cancelled my two subscriptions due to 7.0

Jevnaker's Avatar


Jevnaker
08.17.2020 , 11:16 AM | #5
Quote: Originally Posted by ceryxp View Post
The only way to find out what happened is to contact customer service. Do not open an in-game ticket as those are for in-game issues and they will likely close it without even telling you why. Here is the support contact info page. You can also contact support via email at support@swtor.com

You could also try posting to the Answer HQ section of the EA help site.
Just got an email from them right after seeing your reply where they claimed they have seen suspicous activities on my account. And therefore removed my remaining cartel coins which of the stuff they claimed they did as part of the "supicious" activities removing my cartel coins was the only thing they had done.
REINSTATE AVIRIIA AND REMOVE THE FALSE BAN

ceryxp's Avatar


ceryxp
08.17.2020 , 11:38 AM | #6
Quote: Originally Posted by Jevnaker View Post
Just got an email from them right after seeing your reply where they claimed they have seen suspicous activities on my account. And therefore removed my remaining cartel coins which of the stuff they claimed they did as part of the "supicious" activities removing my cartel coins was the only thing they had done.
Definitely try to contact CS, and if you do not have it consider adding a security key to your account. You will probably want to change your password, too.
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I cancelled my two subscriptions due to 7.0

Jevnaker's Avatar


Jevnaker
08.17.2020 , 11:50 AM | #7
Quote: Originally Posted by ceryxp View Post
Definitely try to contact CS, and if you do not have it consider adding a security key to your account. You will probably want to change your password, too.
I already have a security key my security key bonus coins were actually added the same day as they removed all my coins.
REINSTATE AVIRIIA AND REMOVE THE FALSE BAN

betaku's Avatar


betaku
08.17.2020 , 11:54 AM | #8
You received this email ?

Quote:
Greetings,

We’re emailing you today to let you know that we observed some unusual activity on your Star Wars: The Old Republic account, including some suspicious transactions.

To keep your account and your payment method safe, we have cancelled these transactions and removed any Cartel Coins, packs, and/or Subscription time bought with them from your account.

If you spent the Cartel Coins, we have also removed any items bought with them.
You should not have been charged for any of these transactions.

If you were charged, or if you believe you’re getting this message in error, please contact us and we’ll take another look at your account.

Thank you,

Star Wars™: The Old Republic™ Customer Service
Me too...

Jevnaker's Avatar


Jevnaker
08.17.2020 , 11:54 AM | #9
Quote: Originally Posted by betaku View Post
You received this email ?



Me too...
Yes that is the email i got.
REINSTATE AVIRIIA AND REMOVE THE FALSE BAN

Jevnaker's Avatar


Jevnaker
08.18.2020 , 06:59 AM | #10
I sent email to support about the issue still no repply.
REINSTATE AVIRIIA AND REMOVE THE FALSE BAN