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Australian server transfer in LATE April!

STAR WARS: The Old Republic > English > General Discussion
Australian server transfer in LATE April!

HumbleJedi's Avatar

03.02.2012 , 05:11 AM | #431
Quote: Originally Posted by BlackZoback View Post
Server transfers are complex and they take time.

Rift is the only mmo in recent history that offered server transfers this close to launch(4 months), and they didn't have to deal with the amount of things attached to a ToR character.
RIFT was horrible, plain and simple

Heck, when WoW launched TBC and opened the oceanic servers, they were opened off the bat and offered free transfers as well, off the bat, No questions asked!
I walked the Path of Darkness & it scared me to go back to walk the Path of Lightness!
Romire - Jedi Sentinal / Shamina - Jedi Sentinal / Sinmire Sith Juggernaut - AU player
Click here for my Referal Link, We get awesome goodies!

Shoraan's Avatar

03.02.2012 , 05:12 AM | #432
I'm not from the Asia Pacific region so I am not directly affected by this, but I suppose that the character transfer system will be available to to rest of the world some time afterwards, so it may very well affect everyone else.

That being said, I would like to suggest that people who feel angry about the two months between launch and the possibility to transfer due to various reasons should consider the following issues:

1. Associated data

Transferring a character from one server to another is more complex than copying a text or image file from one directory to another. I do not know what kind of database system (relational or object oriented) they use, nor do I know the table structure (if it is a classic relational) but if we list all the different things that are associated with a character (e.g. character stats, items in backback, items in the bank, mission log, codex entries, abilities, dialogue choices, companions, companion gear, crew skills, schematics, legacy, and of course guild membership, friends, and GTN, which they already exluded), it's clear that it's not trivial.

2. Manual vs. automatic

Point 1 may be a little more complex than copying a simple file, but it is still the easiest part of the whole process and I just assume that they are already able to copy a character from one server to another (e.g. live to PTS) manually. However, that would be something one of the database people would do and obviously not a UI designer. Just because you can do something manually does not mean that it can easily be done for thousands or tens of thousands of people.

They can restore deleted characters or deleted items, but we don't have an in-game function for that, because that would need to be implemented by someone.

3. Non-conforming data in an automated process

Since the database structures on two different servers are still the same, non-conforming data should hardly be an issue. However, conflicting data (not just names and legacy names) may be an issue, but since I have no clue about their data structure I could only speculate here, which I will not do.

4. Names

This is probably the biggest issue for a lot of users and although personally my characters' names mean little to me, I understand that there are people who are very fond of their choses names.

What needs to be understood though, is that compromises will always have to be made when we are talking about character transfers or even server merges. When two people want to play a game of chess together and both insist on playing "white" there will be a conflict.

That conflict can only be solved by (1) one person giving in, or (2) throwing dice, or (3) using a "first-come, first-served" rule, or (4) any other arbitrary rule like "hours played", "highest character level", "character creation date". Except for case 1 there is always someone who will be upset. The only way to prevent all that would be to have names globally unique, which obviously is not something people would want either.

5. Legacy and legacy names

The legacy system is currently implemented as "one legacy per account and server". I just assume that once a character reaches the end of chapter 1 a flag is set on the account for that specific server that from now on legacy xp is to be accumulated. What I do not know is whether the legacy xp itself is stored per character and just added together or if it is tied to the account. I guess if it is stored per character, then deleting a low level character who accumulated some legacy xp should lower the total legacy xp again. If it is tied to the account, the legacy xp bar should not be affected.

If it is stored per character, the legacy xp could then be transferred to the new server with ease. If it is tied to the account on the server, this may be far more difficult. I will just assume that it is not tied to the chaaracter and the account simultaneously, because that would be redundant and may cause other issues.

About the uniqueness of legacy names see point 4. Whether they actually had to be unique or not I do not know. It is a design decision and it is easier to have it more restricted in the beginning in case they want to expand on that, than allowing duplicates first and then having to deal with those later.

6. Support

Generally speaking, people seems to feel that there is a lot of room for improvement regarding customer support and their response times. Now imagine a 1% fail rate for character transfers if it's not properly implemented and tested. Assuming there may be anything between 20000 and 100000 people who would want to transfer (with 1 to 3 characters each) that could mean anything between 200 and 3000 additional support cases in a very short time frame.

Since the normal CS people wouldn't be able to resolve these issues it would have to be escalated to the database people again. The affected players would have to wait for days if not weeks, and would not be able to play on either server in that case.

7. Conclusion

Implementing an automatic transfer system takes time. Properly testing it takes time, too. Training the staff to handle associated support cases takes time. It is a priority now, but it apparently wasn't during the initial development. Since they - as everyone else - only have a limited amount of resources they need to set priorities. I do not know what the people that are not implementing the transfer system worked on before, but whatever it was, it wouldn't be in the game if they had worked on the transfer system instead.

I am looking forward to the character transfer system for the general public when it comes (though that may be in three months, or six months or a year). I am on a well populated server and do not plan to transfer my characters, but it will be a good thing for those who are currently on low population servers. But that is a completely different topic, so I shall stop here.

Moonpatrol's Avatar

03.02.2012 , 06:54 AM | #433
I must admit that I was surprised and dissapointed initially when I read about the server merge late April.

I do find it almost humerous to read every second person threatening to unsub.

I call absolute BS. You have most likely spent $79 on the game then two months sub fee at $15 a month.

You have now invested $109 into an mmo you clearly like let alone the gaming hours invested.

When the game launched we had no idea of when the game was even going to be released in the oceanic region let alone servers, yet you were all happy to play the game and pay the subs.

Now you find out that you will need to wait 6-8 weeks more and all you can do is get on here and whinge and whine and threaten to leave.

Firstly, I bet you don't (you know you won't), secondly, your threats will not change anything and thirdly it is what it is. Server merge will be at the end of April.

Accept it and get on with the game.

P.S you better think of a new toon name while you're at it.

ElectricFlea's Avatar

03.02.2012 , 07:21 AM | #434
Quote: Originally Posted by Moonpatrol View Post
I call absolute BS. You have most likely spent $79 on the game then two months sub fee at $15 a month.

You have now invested $119 into an mmo you clearly like let alone the gaming hours invested.
Ah the catch cry of the problem gambler.

HumbleJedi's Avatar

03.02.2012 , 07:50 PM | #435
Quote: Originally Posted by ElectricFlea View Post
Ah the catch cry of the problem gambler.

Hell id love to be on my aussie server, i hate RP PvP server atm,

I dun wanna re roll
I walked the Path of Darkness & it scared me to go back to walk the Path of Lightness!
Romire - Jedi Sentinal / Shamina - Jedi Sentinal / Sinmire Sith Juggernaut - AU player
Click here for my Referal Link, We get awesome goodies!

jamesc's Avatar

03.02.2012 , 10:09 PM | #436
im gunna miss my old name haha : (

TimothyJForde's Avatar

03.02.2012 , 10:32 PM | #437
Unsubscribed - ill come back in late April I guess.

cerberias's Avatar

03.02.2012 , 11:44 PM | #438
work faster, MUSH.

LordSerpentor's Avatar

03.03.2012 , 09:01 PM | #439
the gear currently at the aus servers are terrible even if ya have cashhh! thx for the **** service bioware!!!!

Gerandar's Avatar

03.03.2012 , 09:15 PM | #440
Quote: Originally Posted by jayssen View Post
Yes, it is pretty appalling to push transfers back until late April. I wonder why they are doing this - are they still trying to figure out how transfers work? lol
do you know how transfers work? do you think that letting a few players transfer is more important then fixing the bugs/issues with the game? of course you do your upset and cranky and want your juice, here have a juice box I even opened the straw and put it in for you so you wont complain about it