Gamemaron Posted December 25, 2019 Share Posted December 25, 2019 (edited) See title. It's the same bug we already had one year ago. Can't acces any in-game mail, all of it just vanished. On Imp and Rep side alike EDIT: Relog didn't help, on Imperial and Republic fleet everybody is complaining about this, so everybody mail vanished Edited December 25, 2019 by Gamemaron Link to comment Share on other sites More sharing options...
Master_Morak Posted December 25, 2019 Share Posted December 25, 2019 See title. It's the same bug we already had one year ago. Can't acces any in-game mail, all of it just vanished. On Imp and Rep side alike EDIT: Relog didn't help, on Imperial and Republic fleet everybody is complaining about this, so everybody mail vanished Same here, may be the Little Jawas in the back are celebrating Christmas. Link to comment Share on other sites More sharing options...
Zerileth Posted December 25, 2019 Share Posted December 25, 2019 Confirmed. Bought 2 items off GTN. Credits were taken. Confirmation in chat window. No mail notification sound. No mail for the items. Link to comment Share on other sites More sharing options...
Dekibra Posted December 25, 2019 Share Posted December 25, 2019 Had this problem on Darth Malgus as well (for me nothing worked, no mail, no vendor, no legacy storage) - relogging helped Link to comment Share on other sites More sharing options...
corandax Posted December 25, 2019 Share Posted December 25, 2019 Same here on Tulak Hord. Someone wrote in chat, that he/she recieved around 50 spam-mails from goldsellers yesterday. Maybe the devs closed the mail Link to comment Share on other sites More sharing options...
Slaughteroom Posted December 25, 2019 Share Posted December 25, 2019 Same here (Tulak Hord) Link to comment Share on other sites More sharing options...
Tharfindor Posted December 25, 2019 Share Posted December 25, 2019 Tulak Hord in-game mail server queue seems to be out of order. Bought some items for around 2 million credits from the GTN about 10 minutes ago, still no delivery. The server needs a RESTART - now! Link to comment Share on other sites More sharing options...
Thayya Posted December 25, 2019 Share Posted December 25, 2019 Same problem. Returning gtn offers - gone....! Also I can't level crewskills on new boosted-to-70 char 'cause of missing companions... Fix asap pls!!! Link to comment Share on other sites More sharing options...
Thayya Posted December 25, 2019 Share Posted December 25, 2019 (edited) Had this problem on Darth Malgus as well (for me nothing worked, no mail, no vendor, no legacy storage) - relogging helped I know this issue, but the current one's different. Relogging/restarting won't work. Edited December 25, 2019 by Thayya Link to comment Share on other sites More sharing options...
Longraider Posted December 25, 2019 Share Posted December 25, 2019 JA dafür müsst man Spielzeitverlängerung verlangen weil dass spiel eingereifter Fehler ist dass die In Game Mail nicht geht oder an alle Spieler LvL70 Token Schicken als Entschädigung weil ich kann Moment nicht weiter machen kann weil ich habe vorhin mir alle meine Credit auf ändern charr geschickt habe :mad::mad: Link to comment Share on other sites More sharing options...
VyttoriaFrost Posted December 25, 2019 Share Posted December 25, 2019 I have had the mailbox issue as well. my new toon did not have his mails, my other 4 servers however worked just fine, but tulak hord did not Link to comment Share on other sites More sharing options...
Monster-Rockstar Posted December 25, 2019 Share Posted December 25, 2019 Ich hab es jetzt erst gelesen... ich habe 5 durchgeführte Verkäufe via Galaktischen Markt... Wert rund 50 mio Credits (Dinge mit Echtgeld aka Kartellmünzen im KM gekauft... und verkauft)... Hoffe das die Verkäufe sauber laufen...und das Geld nur später kommt sonst wirds ärgerlich. Link to comment Share on other sites More sharing options...
McBaal Posted December 25, 2019 Share Posted December 25, 2019 Same here. Bought 2 augment kits for about 1 mil each, credits are gone but no ingame mail. Link to comment Share on other sites More sharing options...
Tharfindor Posted December 25, 2019 Share Posted December 25, 2019 (edited) Four - change that to six - hours later and still the problem is not solved. And no sign that they took notice of it. I cannot believe they have noone watching the forums or servers or tickets created - at least one person on emergency durty. Edited December 25, 2019 by Tharfindor Link to comment Share on other sites More sharing options...
lukeisjedi Posted December 25, 2019 Share Posted December 25, 2019 You can't expect issues that suddenly pop up to be fixed on Christmas. Link to comment Share on other sites More sharing options...
Monster-Rockstar Posted December 26, 2019 Share Posted December 26, 2019 (edited) I just have hope that my credits are not lost... or i had buy cartel coins without having a merit from it... because now all auctions since thursday are done... I expect 75 Mio Credits... if i get nothing because the bug mail delete it... it would be not nice... than i send 5400 cartel coins i bought with real money to the trash can... and would be unhappy... and christmas or not. a emergency support for restarts should be there - it cant be that the support is not exist on a holiday. Edited December 26, 2019 by Monster-Rockstar Link to comment Share on other sites More sharing options...
mydocs Posted December 26, 2019 Share Posted December 26, 2019 24hours later, and in-game mail still not working... i know, i know, holidays and stuff... Link to comment Share on other sites More sharing options...
Tharfindor Posted December 26, 2019 Share Posted December 26, 2019 You can't expect issues that suddenly pop up to be fixed on Christmas. Well, the issue has really not "suddenly" popped up. If you have been playing on Tulak Hord in the last 6 months you might have already been used to it. We had this problem about 3 to 4 times in this period often during the best playing time in the European evening hours or on weekends. But this figure is what I remember - the laggy server and people dropping offline issues were a lot harder to deal with. Usually a quick server restart with a downtime of about 5 minutes solved the mail queue problem. As a responsible profit oriented company with a sense of customer support one should always have a least one person on emergency lookout and who might even be technically qualified for immediate rescue action - or at least on call and reachable, even during holidays. Link to comment Share on other sites More sharing options...
ThaRealMatix Posted December 26, 2019 Share Posted December 26, 2019 (edited) As a responsible profit oriented company with a sense of customer support one should always have a least one person on emergency lookout and who might even be technically qualified for immediate rescue action - or at least on call and reachable, even during holidays. Totally agree. I mean... they possibly want us to pay for our subscriptions as well even if there are holidays and we have not that much time to spend our time with the game, right? Therefore i think we can expect at least some support within of 24 hours when so much players are affected, No one is talking about full service on holidays for minor issues. Edited December 26, 2019 by ThaRealMatix Link to comment Share on other sites More sharing options...
Tamea Posted December 26, 2019 Share Posted December 26, 2019 No Mailserver activ. GTN Items are gone ...... Where are my Sales? Link to comment Share on other sites More sharing options...
Master_Morak Posted December 26, 2019 Share Posted December 26, 2019 Totally agree. I mean... they possibly want us to pay for our subscriptions as well even if there are holidays and we have not that much time to spend our time with the game, right? Therefore i think we can expect at least some support within of 24 hours when so much players are affected, No one is talking about full service on holidays for minor issues. Don't expect such this in a dead game with maintance mode - if a similar issue would happen for instance in WoW you would have 75 to 100 pages in the forum in 2 or 3 Hours - here you have 2 pages in 24 Hours. This says enough. Link to comment Share on other sites More sharing options...
Tamea Posted December 26, 2019 Share Posted December 26, 2019 Don't expect such this in a dead game with maintance mode - if a similar issue would happen for instance in WoW you would have 75 to 100 pages in the forum in 2 or 3 Hours - here you have 2 pages in 24 Hours. This says enough. This says nothing. Only Tulak Hord is affected, the german Server Link to comment Share on other sites More sharing options...
ThaRealMatix Posted December 26, 2019 Share Posted December 26, 2019 Don't expect such this in a dead game with maintance mode - if a similar issue would happen for instance in WoW you would have 75 to 100 pages in the forum in 2 or 3 Hours - here you have 2 pages in 24 Hours. This says enough. If that's the case they should stop selling subscriptions if they do not want to lose future customer to other games 'cause selling a fullprice subscription for a dead game would be the worst thing a thinking being could do. Link to comment Share on other sites More sharing options...
Discredit Posted December 26, 2019 Share Posted December 26, 2019 It's a sad statement from ea, can't get my mails since yesterday. Link to comment Share on other sites More sharing options...
Dev Post EricMusco Posted December 26, 2019 Dev Post Share Posted December 26, 2019 Hey folks, The team is aware and working on a solution. We are trying to solve it without bringing the server down if we can. I'll report back when I have more information. -eric Link to comment Share on other sites More sharing options...
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