Sukothai Posted August 11, 2022 Share Posted August 11, 2022 (edited) So, I had a problem with the shuttle in The Dragons maw chapter, where I keep teleporting back to the arrival point on Odessen, I sent in a report of the problem, and all I got back, was a message telling me to reinstall the loader and that should fix the problem. Well, when that did not work, I went to reply and they closed the ticket as if that was all that needed to be done, and I am still having problems with that chapter!! It annoys me that the GMs/devs close the ticket without me checking in, to see if it worked!!! Edited August 11, 2022 by Sukothai Link to comment Share on other sites More sharing options...
BRKMSN Posted August 11, 2022 Share Posted August 11, 2022 When they reply to you, they also send an email. You can reply back through your email to the person helping you. Link to comment Share on other sites More sharing options...
Sukothai Posted August 12, 2022 Author Share Posted August 12, 2022 Nope cannot send a reply, because in the email they said they closed the ticket. And the only links I got in the email were a troubleshooting guide, (which did not help,) and a launcher download link, (I don't know why I need a new launcher, when I downloaded it from the SWTOR webpage?) But I cannot reply to ticket, unless I create a new ticket. Link to comment Share on other sites More sharing options...
BRKMSN Posted August 12, 2022 Share Posted August 12, 2022 Nope cannot send a reply, because in the email they said they closed the ticket. And the only links I got in the email were a troubleshooting guide, (which did not help,) and a launcher download link, (I don't know why I need a new launcher, when I downloaded it from the SWTOR webpage?) But I cannot reply to ticket, unless I create a new ticket. There is nothing preventing you from replying back through email. Your email service and theirs does not "close" or lock you out. From the last ticket I made: "Please note that the tickets we respond to are being closed by the system by default. It is never our intention to close the ticket right away." Link to comment Share on other sites More sharing options...
SteveTheCynic Posted August 12, 2022 Share Posted August 12, 2022 From the last ticket I made: "Please note that the tickets we respond to are being closed by the system by default. It is never our intention to close the ticket right away." That's actually a fairly serious bug for any ticketing system to have. Closing a ticket should always be an explicit action on the part of a human, except for really old tickets where an automatic "it hasn't seen an answer in more than three [or six or nine or whatever, but not less than three] months, close it" process is reasonable. Link to comment Share on other sites More sharing options...
denavin Posted August 13, 2022 Share Posted August 13, 2022 Every ticket has a reference number... If they close the ticket and you still need assistance then just make a new ticket and reference the closed ticket by the ticket number... It's really not that hard to do. Instead of coming here and whining about them closing the ticket. But I know it is way more special if you come here for a little drama first. Link to comment Share on other sites More sharing options...
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