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Master Ranos not showing as collected after purchasing from season vendor

STAR WARS: The Old Republic > English > General Discussion > Bug Reports
Master Ranos not showing as collected after purchasing from season vendor
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Siliverin's Avatar


Siliverin
07.20.2021 , 12:59 PM | #1
So I purchased master ranos from the seasonal vendor, and I did everything to "collect" her, I can summon her, yet she is showing as uncollected in my collections tab. I've used everything I got from opening the item from the vendor though the communicator and the other item went to my mailbox because my inventory was full, but I did them and did the alliance alert for her. I have a ticket in but does anyone have any idea about how to fix this? if there is a way without waiting for a ticket to be answered.
These aren't the Droids your looking for.....-Ben Obi-Wan Kenobi

Sarova's Avatar


Sarova
07.20.2021 , 03:22 PM | #2
Quote: Originally Posted by Siliverin View Post
So I purchased master ranos from the seasonal vendor, and I did everything to "collect" her, I can summon her, yet she is showing as uncollected in my collections tab. I've used everything I got from opening the item from the vendor though the communicator and the other item went to my mailbox because my inventory was full, but I did them and did the alliance alert for her. I have a ticket in but does anyone have any idea about how to fix this? if there is a way without waiting for a ticket to be answered.
My friend had this problem. She's gone to bed so I can't ask her if/how we sorted it, however I think you need to do the alliance alert for Ranos then she unlocks in collections. It was a while ago so I really can't remember whether we did get it sorted. Hopefully you'll get a better reply before tomorrow when I speak to her.

EDIT: spoke to her - we didn't work it out and she still doesn't have Ranos unlocked so it's probably a bug
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Kass's Avatar


Kass
07.20.2021 , 07:54 PM | #3
Quote: Originally Posted by Siliverin View Post
So I purchased master ranos from the seasonal vendor, and I did everything to "collect" her, I can summon her, yet she is showing as uncollected in my collections tab. I've used everything I got from opening the item from the vendor though the communicator and the other item went to my mailbox because my inventory was full, but I did them and did the alliance alert for her. I have a ticket in but does anyone have any idea about how to fix this? if there is a way without waiting for a ticket to be answered.
Wait for the ticket response - it may be a known issue.

I think you used the holo-communicator first? Because I unlocked the Alliance Alerts, and after my dialogue with her she is now both a companion and unlocked in my Collections.

But because you purchased it, at some point they have a record and can (and likely will refund it). If it's a known issue then you just have to wait for them to patch it before you can unlock it across all your characters.

Also if I'm off base and you did the Alliance Alert story interaction first and still didn't unlock, then it could be an intermittent bug that they have to track down. So breath easy, you earned Ranos fair and square, and the GMs won't take that from you when you ask for the Collections unlock.
Kass'yan
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"All Mods have been alerted to your presence, sir!" *
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TrixxieTriss's Avatar


TrixxieTriss
07.20.2021 , 08:05 PM | #4
I’d be interested to know how you go with getting this to work as I planned on getting her this week while at the vendor.

Ie, what are the correct steps to take to avoid any bugs.
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Siliverin's Avatar


Siliverin
07.20.2021 , 09:31 PM | #5
I did do the alliance alert but i did not do it first and even then, she still shows as 0/2 for being collected. I did get a response for the ticket and all they said was to do a bug report, which I did do. I plan on doing another ticket asking if there is anything that can be done on their end since I do have her, and she was purchased from the vendor, a refund, or unlock ( i don't mind if they take the CC's) But so far, it is still showing as unlocked. I did use the communicator and then the unlock for the alliance alert. but I am wondering because the communicator and alliance alert item went to my mailbox because I had full inventory, are the reason it bugged. When I got them from the mail it said it was sent by " a deleted character". I will let anyone know if I find a work around or if I get a different response from the GM's with a new ticket. I had been looking forward to buying her since they said she would be brought back as I missed her in the DvL event
These aren't the Droids your looking for.....-Ben Obi-Wan Kenobi

Kass's Avatar


Kass
07.20.2021 , 10:08 PM | #6
Quote: Originally Posted by Siliverin View Post
I did do the alliance alert but i did not do it first and even then, she still shows as 0/2 for being collected. I did get a response for the ticket and all they said was to do a bug report, which I did do. I plan on doing another ticket asking if there is anything that can be done on their end since I do have her, and she was purchased from the vendor, a refund, or unlock ( i don't mind if they take the CC's) But so far, it is still showing as unlocked. I did use the communicator and then the unlock for the alliance alert. but I am wondering because the communicator and alliance alert item went to my mailbox because I had full inventory, are the reason it bugged. When I got them from the mail it said it was sent by " a deleted character". I will let anyone know if I find a work around or if I get a different response from the GM's with a new ticket. I had been looking forward to buying her since they said she would be brought back as I missed her in the DvL event
Its 10 Cartel Coins to Unlock.

If you don't get a positive response for the unlock request, then simply ask for the ticket to be escalated to a senior GM for review.

Once a Senior GM looks at it, and if you worded your ticket in a professional and neutral tone, then they will more than likely give it to you versus making you wait for a bug fix that my come who-knows-when.

Good luck - sucks that by not opting for the Alliance Alert first caused you all this problem and headache - it shouldn't be that way.
Kass'yan
KTD - Republic Commando - "We're coming... and we're bringing Guns..."
"All Mods have been alerted to your presence, sir!" *
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arunav's Avatar


arunav
07.21.2021 , 03:42 AM | #7
Quote: Originally Posted by TrixxieTriss View Post
I’d be interested to know how you go with getting this to work as I planned on getting her this week while at the vendor.

Ie, what are the correct steps to take to avoid any bugs.
I'd be interested to know if BW can't even get something as simple as Galactic Seasons rewards to work (and it's one example of dozens since around 4.0), how they are planning to radically change combat for every class in the game and rebalance the rest of 10 years of PVE and PVP content around it... and actually expect to have a functional game come 7.0.
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JediQuaker's Avatar


JediQuaker
07.21.2021 , 07:46 AM | #8
There's always the possibility that Ranos doesn't "unlock" in Collections like some other items - in particular, items that require a special currency, such as Cartel Market Certificates, GS tokens, etc.
I've had Ranos since she first appeared, but I've never checked if she's in Collections.

There seems to be a mistaken idea that everything in Collections should unlock, but it just ain't so. 🙂 (Subject to change without notice.)
Hold water, a sieve may not, but hold another sieve, it will - Yoda..

CommunityTeam's Avatar


CommunityTeam
07.21.2021 , 10:25 AM | #9 Click here to go to the next staff post in this thread. Next  
Hi folks,

I moved the conversation to the bug reports section.

Our team is currently looking into this bug with Master Ranos. I'll update you in this thread when I have more information.
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Kass's Avatar


Kass
07.21.2021 , 11:04 AM | #10
Quote: Originally Posted by JediQuaker View Post
There's always the possibility that Ranos doesn't "unlock" in Collections like some other items - in particular, items that require a special currency, such as Cartel Market Certificates, GS tokens, etc.
I've had Ranos since she first appeared, but I've never checked if she's in Collections.

There seems to be a mistaken idea that everything in Collections should unlock, but it just ain't so. 🙂 (Subject to change without notice.)
Confirmed that Ranos unlocks in Collections.

BUT you have to do the Alliance Alert First/Only to not encounter the bug the OP posted about.

There's seems to be a bug with the Holocommunicator method of acquiring Ranos.
Kass'yan
KTD - Republic Commando - "We're coming... and we're bringing Guns..."
"All Mods have been alerted to your presence, sir!" *
S0-B1 aw350m3n355 @ b31ng a Tr011 ha5 b33n c0mpr0m15ed. Mu5t f1nd 3as13r markz