Alfomora Posted November 22, 2020 Share Posted November 22, 2020 Hello, I had a paid subscription and linked a card. When the time expired, the subscription automatically renewed and there are 28 game days left in the subscription. The game shows that my status is preferred and I can't do anything about it. Only subscribers can write to support, and it is not available to me, although I am also a subscriber. What should I do?... Link to comment Share on other sites More sharing options...
boreallis Posted November 22, 2020 Share Posted November 22, 2020 I am having the exact same issue. I emailed support this morning. I have been a continuous subscriber for 8 years, and I hope this will be resolved very quickly. Link to comment Share on other sites More sharing options...
NaturalKiller Posted November 22, 2020 Share Posted November 22, 2020 Also having the same problem, was billed the 2nd and have 88 days left but says I am a free to play account. Link to comment Share on other sites More sharing options...
DarkTergon Posted November 22, 2020 Share Posted November 22, 2020 There is a known bug at the moment, not sure what stage the fix is at. If you are friends with anyone in game, see if they have a referral link, if they do click it. It's been said it works, but I can't confirm it. If you do it, please come back and let us know if it works Link to comment Share on other sites More sharing options...
Khaleijo Posted November 23, 2020 Share Posted November 23, 2020 A guild mate had this issue too, he called phone support who sorted it out. According to them it's some issue with the EA account that is (or was in the past) created in the background together with the SWTOR account. Link to comment Share on other sites More sharing options...
Dev Post CommunityTeam Posted November 23, 2020 Dev Post Share Posted November 23, 2020 Hi all, Sorry to read that you encounter issues with your subscription. For Alfomora, boreallis, and NaturalKiller, your issue is now fixed. For subscription issues, the best thing to do is to directly contact our support team at this email address: support@swtor.com. When contacting them, make sure to give all the relevant information such as account name or email address linked to the account if you're contacting them from a different email address. Link to comment Share on other sites More sharing options...
boreallis Posted November 24, 2020 Share Posted November 24, 2020 I'm back in business! Many thanks to you and to the CS team in getting this matter resolved. Link to comment Share on other sites More sharing options...
NaturalKiller Posted November 24, 2020 Share Posted November 24, 2020 Thank you very much! Link to comment Share on other sites More sharing options...
dipstik Posted November 25, 2020 Share Posted November 25, 2020 i have two guiidlies this happened to in the past 3 weeks... this is part of a much larger issue that needs to be addressed at a pace faster than one post at a time Link to comment Share on other sites More sharing options...
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