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Can't buy coins or add sub time

STAR WARS: The Old Republic > English > General Discussion
Can't buy coins or add sub time
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kodrac's Avatar


kodrac
05.05.2020 , 06:29 AM | #1
Every time I try to buy coins for this May the 4th sale I get the maintenance page instead of the check out page. Even in game when I click add coins (yes, I have that enabled) it tells me error code 10 try again later. I bought 60 days sub time last week so it was working last week at least. I tested to see if it was just coins so I tried to add sub time and, again, got the maintenance page instead of the checkout page.

I wonder if Keith and Co even know so I'm giving them the 411 because I haven't seen any communication here or the Twitter. And, no, it's not a cookies/cache thing. i cleared that. I tried different browsers, tried my phone, tried in game all the same result. I even started getting the maintenance page instead of the forums late last night so there's some communications problem on their end. The server hamsters need to be fed.
Quote: Originally Posted by Soljin View Post
I can't tap dance... So I don't try to give lessons...

EricMusco's Avatar


EricMusco
05.05.2020 , 07:54 AM | #2 This is the last staff post in this thread.  
Hey Kodrac,

There was an EA wide maintenance which is currently causing a number of SWTOR accounts to be unable to purchase CC or sub time. If you are in this state you will need to reset your EA account password as highlighted here on AHQ. We are looking into a broader solution to correct anyone in this state but that is a workaround in the meantime. I will provide further updates as I have them. Thanks.

-eric
Eric Musco | Community Manager
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kodrac's Avatar


kodrac
05.05.2020 , 09:03 AM | #3
OK I did that. I'm not sure how that'll help since they're different accounts. And I still get the maintenance page after doing it. Is there something I need to do here with this account?
Quote: Originally Posted by Soljin View Post
I can't tap dance... So I don't try to give lessons...

Greendragonbc's Avatar


Greendragonbc
05.05.2020 , 09:09 AM | #4
A guildee of mine tried to get sub time with his credit card, was charged for it days ago, and his account is still not active.
He sent a support in, and never even received a confirmation email.

ERobcsi's Avatar


ERobcsi
05.05.2020 , 09:16 AM | #5
Hi,
What about ref links? I'll try to use it in my wife's account which one used last time a year ago, and now a 3rd ppl's link said: Already exists.
What can we do?
Thx

Jdast's Avatar


Jdast
05.05.2020 , 06:57 PM | #6
More importantly, welcome back Eric! I hope fatherhood and quarantining is serving you and your family well.

FYI, your singing of Bon Jovi is permanent. Your child will know this 18 years from now...

Dasty

OwenBrooks's Avatar


OwenBrooks
05.05.2020 , 08:23 PM | #7
Quote: Originally Posted by ERobcsi View Post
Hi,
What about ref links? I'll try to use it in my wife's account which one used last time a year ago, and now a 3rd ppl's link said: Already exists.
What can we do?
Thx
Subscribe ?

could it be New SWTOR players who participate in Friends of SWTOR who remain Free-to-Play players are not eligible to participate again.

ERobcsi's Avatar


ERobcsi
05.05.2020 , 11:37 PM | #8
Quote: Originally Posted by OwenBrooks View Post
Subscribe ?

could it be New SWTOR players who participate in Friends of SWTOR who remain Free-to-Play players are not eligible to participate again.
Nope, that account is now a pref status acc, was subbed already in the past...

kodrac's Avatar


kodrac
05.06.2020 , 09:58 AM | #9
Quote: Originally Posted by Jdast View Post
More importantly, welcome back Eric! I hope fatherhood and quarantining is serving you and your family well.

FYI, your singing of Bon Jovi is permanent. Your child will know this 18 years from now...

Dasty
No welcome back for me, Dasty? #iamdisappoint
Quote: Originally Posted by Soljin View Post
I can't tap dance... So I don't try to give lessons...

bakuda's Avatar


bakuda
05.06.2020 , 11:42 AM | #10
Quote: Originally Posted by EricMusco View Post
Hey Kodrac,

There was an EA wide maintenance which is currently causing a number of SWTOR accounts to be unable to purchase CC or sub time. If you are in this state you will need to reset your EA account password as highlighted here on AHQ. We are looking into a broader solution to correct anyone in this state but that is a workaround in the meantime. I will provide further updates as I have them. Thanks.

-eric
Have same problem as original poster, but this didn't fix it for me.