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Update from the Support Team

STAR WARS: The Old Republic > English > General Discussion
Update from the Support Team
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DanielSteed's Avatar


DanielSteed
03.25.2020 , 02:21 PM | #1 This is the last staff post in this thread.  
Hey everyone!

As the world continues to adapt to the current events, we wanted to share an update regarding our support team. Due to the coronavirus and with guidance from local authorities in specific regions, we have closed some of our support channels and reduced support hours to limit any risk to our teams.

Support is still available to handle email (support@swtor.com) and in-game tickets at the following times:
  • USA: 5:00-14:00 CDT
  • UK: 10:00 -19:00 UTC
  • France: 11:00-20:00 CET
  • Germany: 11:00-20:00 CET

If this availability changes, I will be sure to follow up with an update. We hope that everyone is staying safe and healthy!


Daniel Steed | Community Coordinator
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casirabit's Avatar


casirabit
03.25.2020 , 02:23 PM | #2
Thank you and stay safe and healthy.
A girl should be two things: classy and fabulous. A girl should also always be a lady even when arguing. If you like redheads click my Referral link Referral: http://www.swtor.com/r/VkfKqj https://poshmark.com/closet/tmcevoy1121

OlBuzzard's Avatar


OlBuzzard
03.25.2020 , 05:23 PM | #3
Quote: Originally Posted by DanielSteed View Post
Hey everyone!

As the world continues to adapt to the current events, we wanted to share an update regarding our support team. Due to the coronavirus and with guidance from local authorities in specific regions, we have closed some of our support channels and reduced support hours to limit any risk to our teams.

Support is still available to handle email (support@swtor.com) and in-game tickets at the following times:
  • USA: 5:00-14:00 CDT
  • UK: 10:00 -19:00 UTC
  • France: 11:00-20:00 CET
  • Germany: 11:00-20:00 CET

If this availability changes, I will be sure to follow up with an update. We hope that everyone is staying safe and healthy!


Small inconvenience now but might make a big difference in the safety of lives within your company.

Be safe... take the necessary steps to protect those at risk.

Just do what's right !!

Thanks for the information !

OH BTW... this sort or thing is happening all over the US .. even in the mid-west !

Take care !
(████████████████████████████]:|█[ioi]█[|||████]|█|

QuinlanSaathis's Avatar


QuinlanSaathis
03.25.2020 , 07:15 PM | #4
Quote: Originally Posted by OlBuzzard View Post
Small inconvenience now but might make a big difference in the safety of lives within your company.

Be safe... take the necessary steps to protect those at risk.

Just do what's right !!

Thanks for the information !

OH BTW... this sort or thing is happening all over the US .. even in the mid-west !

Take care !
Not just in the US.
State of Emergency has been declared here and the entire country is in a Level4 lockdown.

Stay safe everyone.
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Rammboo's Avatar


Rammboo
03.25.2020 , 08:42 PM | #5
You all just need to keep yourselves and your families safe.
That's the most important thing.
In the end this is just a game and there are more important things to worry about.
Stay safe everyone.
Proud owner of a Ming the Merciless beard.