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tulak hord server

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EricMusco's Avatar


EricMusco
11.16.2019 , 02:16 PM | #531 Click here to go to the next staff post in this thread. Next  
Hey folks,

The team is aware and investigating the issues on Tulak Hord. I will pass on details as I have them.

-eric
Eric Musco | Community Manager
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RadioFM's Avatar


RadioFM
11.16.2019 , 02:19 PM | #532
No message what so ever over an hour after the server died. It's just an EU Server on a Saturday evening anyway. Who cares, right?

If it was a one time thing, no big problem, if the server is on average down every second day for two weeks it gets pretty infuriating.

EDIT: Ah, finally a post. Time to wait for the "the server seems to stabilize itself again" message.

ultimarb's Avatar


ultimarb
11.16.2019 , 02:21 PM | #533
just a short summary of SOME your investigation....ridiculous

Quote: Originally Posted by EricMusco View Post
Hey folks,

The team is aware and investigating the issues on Tulak Hord. I will pass on details as I have them.

-eric

Quote: Originally Posted by EricMusco View Post
Hey folks,

Looks like we also saw a similar drop as we have previously. We are seeing everything recover from our side so you should be able to log back in soon, the team is investigating what happened and are keeping an eye on everything. Keep any specifics coming.

Thanks.

-eric




Quote: Originally Posted by EricMusco View Post
Hey all,

The team is still investigating the drops that are happening on Tulak Hord. I am also passing on the specific areas mentioned that appear to be in a bad state. I will pass on more information as I get it.

-eric


Quote: Originally Posted by EricMusco View Post
Hey folks,

The team is seeing recovery on the server but overall investigations are still on-going as to what is causing these issues to persist. I will pass on more updates as I have them. May not be something more concrete to share today as long as things stay stable.

More details to come, thanks all.

-eric


Quote: Originally Posted by EricMusco View Post
The team is aware and investigating. Hold tight!

-eric


Quote: Originally Posted by EricMusco View Post
Short version is a hardware failure. We believe we have resolved the issue and don't expect further downtime but we will continue to monitor.




Correct, the quick downtime this morning replaced the planned downtime for today.

-eric


Quote: Originally Posted by EricMusco View Post
Tulak Hord is once again available. Thanks everyone.



Quote: Originally Posted by EricMusco View Post
Hey all,

Apologies for the continued issues on Tulak Hord, the team is taking a look.

-eric

Ironfiste's Avatar


Ironfiste
11.16.2019 , 02:24 PM | #534
Quote: Originally Posted by EricMusco View Post
Hey folks,

The team is aware and investigating the issues on Tulak Hord
Really? Wow! And again tomorrow, and again on Monday...

UnP_RIP's Avatar


UnP_RIP
11.16.2019 , 02:30 PM | #535
Quote: Originally Posted by EricMusco View Post
Hey folks,

The team is aware and investigating the issues on Tulak Hord. I will pass on details as I have them.

-eric
Is your Investigation skill already at level 700? Might be worth using a level 50 companion next time you investigate something

Batwer's Avatar


Batwer
11.16.2019 , 02:35 PM | #536
Quote: Originally Posted by EricMusco View Post
Hey folks,

The team is aware and investigating the issues on Tulak Hord. I will pass on details as I have them.

-eric
Uuuuuhm, lol.
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Jerba's Avatar


Jerba
11.16.2019 , 02:35 PM | #537
As an update, gameplay is mostly possible as long as you avoid the bugged instances (which result in the 60% loading screen bug). Dxun, Onderon and Republic fleet appear to be fine.

To the devs: Please restart the Imperial fleet instance, like you did for the Kai Zykken hotfix. Even if you cannot fix the whole server problems at the moment, just resetting the fleet instance will go a long way toward resolving the problems.
After all, fleet is the main communications hub and many players have logged out their characters there. Even if some other bugged instances remain, some gameplay is possible as long as fleet is working.
Scoundrel healer. Raid leader. Guild officer @ Tulak Hord

CarlGustaf's Avatar


CarlGustaf
11.16.2019 , 02:38 PM | #538
Maybe we can soon buy preferred access to the server in the cartel market
Natsu Dragonslayer Eideley
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EricMusco's Avatar


EricMusco
11.16.2019 , 02:43 PM | #539 Click here to go to the next staff post in this thread. Next  
Hey folks,

Similar to in the past there were a number of "stuck" areas. The team has resolved those and you should start to see recovery back to normal play. Please continue reporting any issues and the team will continue to monitor.

Thanks again for your patience. The team is back to looking for an underlying cause since our previous fix didn't resolve the issue fully.

-eric
Eric Musco | Community Manager
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Batwer's Avatar


Batwer
11.16.2019 , 02:46 PM | #540
Quote: Originally Posted by Jerba View Post
As an update, gameplay is mostly possible as long as you avoid the bugged instances (which result in the 60% loading screen bug). Dxun, Onderon and Republic fleet appear to be fine.
I do not know if I should laugh now.
Since I'm stuck on Onderon anyway, I do Achievements.
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