EvilGussy Posted November 28, 2017 Share Posted November 28, 2017 The website will not let me log in, despite entering my credentials correctly several times. How am i supposed to buy Cartel coins.... Bioware get on fixing it! ***. Link to comment Share on other sites More sharing options...
OwenBrooks Posted November 29, 2017 Share Posted November 29, 2017 If you have a security key attached , try the steps for removing the security key ie, login with username and password and leave the key blank, if it prompts to ask for the security key on the next screen then you know the password is good and it is the security key causing the issue. if password was wrong it will just say login failed. Link to comment Share on other sites More sharing options...
gatoneko Posted November 29, 2017 Share Posted November 29, 2017 For me it's been on this constant maintenance page all day. I can play the game just fine, but doing stuff like trying to add cartel coins to my account I can't do at all. Link to comment Share on other sites More sharing options...
OwenBrooks Posted November 29, 2017 Share Posted November 29, 2017 For me it's been on this constant maintenance page all day. I can play the game just fine, but doing stuff like trying to add cartel coins to my account I can't do at all. CTRL F5 on any maintenance pages Link to comment Share on other sites More sharing options...
Desplain Posted November 29, 2017 Share Posted November 29, 2017 I have the same problem! Game login works fine, account login doesn't work. Link to comment Share on other sites More sharing options...
OwenBrooks Posted November 29, 2017 Share Posted November 29, 2017 (edited) Do you have a security key attached ? have seen one other report of having a physical security key attached causing this behavior so trying to see if it is related Edited November 29, 2017 by OwenBrooks Link to comment Share on other sites More sharing options...
OwenBrooks Posted November 29, 2017 Share Posted November 29, 2017 (edited) I have the same problem! Game login works fine, account login doesn't work. The only other thing that I have seen where game login works and account login fails If someone uses a password over 12 characters in length the website cannot handle the long password but the game can. Solution if this is the case is to reset the password with https://account.swtor.com/user/password/recover and set a shorter password. Edited November 29, 2017 by OwenBrooks Link to comment Share on other sites More sharing options...
Dahlyia Posted November 29, 2017 Share Posted November 29, 2017 (edited) Same here, the website is being a pain and when I finally got it, it lost my Cartel Coin purchase. Nice. Fix, please! Edited November 29, 2017 by Dahlyia needed editing Link to comment Share on other sites More sharing options...
ChadCloman Posted November 29, 2017 Share Posted November 29, 2017 This was happening to me just now, and there was a time in the past where I couldn't log in when using the physical security key. In both cases, removing the physical security key and enabling the app version of the security key did the trick. I'm now able to log in to the website. Something to try if you don't want to use the app is to remove the key, then add it back. Perhaps that will work. Link to comment Share on other sites More sharing options...
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