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11.27.2012 , 11:00 AM | #2 Click here to go to the next staff post in this thread. Next  
Hi Annakie_tut,

Does your friend get any error message in-game? You mentioned that they can't log in through the site, but they can log into the launcher ok? Have you tried resetting the password (from the link on the launcher)?

Also, I may not be able to help through the forums so I can't make any promises, but posting his account name may help.

Beesodd | BioWare Customer Service - Forum Support| Find help for all EA Games at Answer HQ.