Hey folks,

 

We are going to go ahead and move up our planned maintenance for Tulak Hord to right now so we can address the connection issues as soon as possible. Expected ETA is about 1 hour but it will depend on what we find during our investigation.

 

Thanks everyone.

 

-eric

Thanks for the update! Hope you can quickly find the cause and fix it for real this time.

Tulak Hord is once again available. Thanks everyone.

 

what caused the issue?

is it fixed or do we have to suspect downtime again?

Edited November 6, 2019 by NepomukLP

what caused the issue?

is it fixed or do we have to suspect downtime again?

 

Second that. Please more information!

does it mean, that the planned serverdown is off the table?

Tulak Hord is once again available. Thanks everyone.

That was quick. No issues so far, let's hope it stays that way.

Edited November 6, 2019 by Jerba

no problem so far yay

Looks like there are still some issues. We were trying to enter the new Dxun operation in 16-man SM and the loading bar was stuck at 40%. Eventually the loading bar may continue but then the player ends up at character selection; to the other players he is shown as disconnected. When logging back in, the players is standing on Onderon in front of the operations entrance. When entering the operation again, the loading bar is once again stuck at 40%.

 

Dxun 8-man SM appears to work fine; the loading bar stayed stuck at 40% longer than usually but then I loaded into the instance. But Dxun 16-man SM appears to be bugged; we tried it multiple times with the same problems. I am inclined to believe it is related to the Tulak Hord server issues because this issue did not appear before.

Relevant lines from the log:

2019-11-06T17:03:42.634348 02B65E68 DEBUG TravelPending: onderon_main : 4611686359491197003 : 4611686359491197003 : 2 : \world\areas\4611686359491197003\area.dat [Firestorm.firestorm.OmegaWorldObject](omegaworldobject.cpp:OmegaWorldObject::TravelPending:290)
2019-11-06T17:03:48.509454 02B65E68 INFO [Client] Active area load complete [Client.AreaManager](bwaareamanager.cpp:bwa::AreaManager::_onActiveAreaLoadComplete:932)
2019-11-06T17:06:21.326191 02B65E68 DEBUG Area Disconnect, expected: true [Disconnect.firestorm.client.OmegaAreaObject](omegaareaobject.cpp:OmegaAreaObject::AreaDisconnect:216)
2019-11-06T17:06:21.443117 02B65E68 DEBUG TravelPending: raid_dxun : 4611686309780404008 : 4611686309780404008 : 11 : \world\areas\4611686309780404008\area.dat [Firestorm.firestorm.OmegaWorldObject](omegaworldobject.cpp:OmegaWorldObject::TravelPending:290)
2019-11-06T17:06:24.552505 02B65E68 INFO [Client] Active area load complete [Client.AreaManager](bwaareamanager.cpp:bwa::AreaManager::_onActiveAreaLoadComplete:932)
2019-11-06T17:06:34.262129 02B65E68 DEBUG SendToCharacterSelect [Firestorm.firestorm.OmegaWorldObject](omegaworldobject.cpp:OmegaWorldObject::SendToCharacterSelect:328)
2019-11-06T17:06:35.816768 02B65E68 INFO [Client] Active area load complete [Client.AreaManager](bwaareamanager.cpp:bwa::AreaManager::_onActiveAreaLoadComplete:932)
2019-11-06T17:06:36.260106 02B65E68 DEBUG TellCharacterSummaries [Firestorm.firestorm.OmegaWorldObject](omegaworldobject.cpp:OmegaWorldObject::TellCharacterSummaries:429)
2019-11-06T17:06:49.436746 02B65E68 DEBUG TravelPending: onderon_main : 4611686359491197003 : 4611686359491197003 : 3 : \world\areas\4611686359491197003\area.dat [Firestorm.firestorm.OmegaWorldObject](omegaworldobject.cpp:OmegaWorldObject::TravelPending:290)
2019-11-06T17:06:54.023479 02B65E68 INFO [Client] Active area load complete [Client.AreaManager](bwaareamanager.cpp:bwa::AreaManager::_onActiveAreaLoadComplete:932)

Edited November 6, 2019 by Jerba

When i try to start the Shroud of Memory Chapter, my loadingscreen gets stuck and i get logged out after a bit of time. There are still issues.

yep. it just started again. RIP Tulak Hord

Yep, the server issues have not been fixed. Many players were just kicked from the server again (but not everyone) and they can no longer connect to the server. Edited November 6, 2019 by Jerba

Seems like the problems are starting again, lots of people getting DC'd back to Character select screen, with slow or infinite loading screens after.

Same Issue as the other two days just started again like a minute ago, seems like the problem couldn't be fixed.

Jup. 3rd day in a row.. impossible to log in. You know what? Just remove tulak hord and fuse it togehther with Malgus.. Holy moly

Yep, the server issues have not been fixed. Many players were just kicked from the server again (but not everyone) but they can no longer connect to the server.

 

Since Server Restart, game did just fine - with one 500 MS hiccup. Now i was in Copero Vet and my Server Lag was 20k and beyond.

 

After that, I was kicked from the Server

no problem so far yay

I take it back still issues

Jup. 3rd day in a row.. impossible to log in. You know what? Just remove tulak hord and fuse it togehther with Malgus.. Holy moly

 

No, just no! I want to keep my character names, it has been hard enough to find some. Fix it Eric!

Yeah, just got kicked from the server.. Now not possible to connect anymore. Just stuck on the loading screen and that's it. Edited November 6, 2019 by TirronVal

Same Problem like the last two days.

It´s Primetime here - have to do something.

time to do some serious talking with your hosting service provider. this downtimes are unacceptable

dear mr bioware enough is enough...came from work and logged in 17:31 CET made 2 steps and 1dot on ping

and started to run on same place thats a fix ? I want 1 week compensation for this and a fix immedialty how can it be all server are ok just tulak horde not and my trace is ok so this time its your fault .

Server going down again...

Tulak Hord? He's dead Jim...

 

PMed Eric again, i am sure he will show up soon and send someone rowing over to ireland and exchange the hamster or plug in the fibre cable again