Let's be honest here - A "We heard you, we're working on it" is not enough to fix the mess that 7.0 is. More and more bugs are occuring every single day and there isn't even a temporary workaround for a lot of them.
Some decisions that are made by CHOICE are literally making the entire playerbase speak up in unity, like the UI changes or the decision to make it impossible for us to use our skins that we PAID actual money for. Those things have not been addressed a single time since 7.0 launched. Not by the community team and not by the devs either.
I have played MMOs for 18 years now. I've played WoW, Guild Wars, FFXIV, SWTOR, TESO, LotRO, New World.. And not once in all those 18 years have I seen the playerbase so united in speaking up against actual "design" choices and the devs not giving a flying f*ck about it.
If this game wouldn't wear the "Star Wars" cloak, but was instead a no-name IP that noone cares about.. it would be dead after 7.0. The fact that it is not dead shows how deeply the fans care about the game and what happens to it. And 7.0 and the lack of communication following it is basically the devs spitting in the faces of the fans showing their love and support, despite the obvious game flaws.
Please, change your support and communication policy. For once, take a page out of Blizzard's playbook, re-vamp the entire communication structure between Devs and players and TALK to us. Giving us the silent treatment after releasing such a mess hurts, both you and us.
I really hope that anyone reads this and cares, and that the future will be better.