Do you have anything to backup those statements? Considering the recent nerfs to particular classes, experience from other games, having GM'd and being in contact with people in the field I know that what you are saying is far from the entire truth.
It may be the case for Bioware and EA, I am not going to say yet since I haven't received any response of them however I know that companies like CCP, arenanet and XLGames aren't like this. CCP have the CSM, arenanet have focus groups, XLGames are currently in contact with various western groups over ArcheAge.
I see your point however things aren't as black and white as you think they may seem, grey is everywhere