In the cantina, did you get the popup with "This will start a romantic relationship with Lana" or some such?
If not, it is bugged or you did something wrong.
Yup, I have a mixed set of Dramatic Extroverts that won't unlock either, and CS refuses to do anything about it.
"Working as intended"
I'm pretty sure I had it before 4.0 though, when the certs still dropped from packs...
Probably never, one of the worst design decisions they've made IMHO. It's getting ridiculous that wherever you stand there's any number of identical Lanas around
At least they still have a customization slot but will we ever see something to put in them?