Bio, Like many of the players who have voiced their opinions, negative or not, on this issue... I would like to add my two cents. As we did not all gain access to ega at the same time, a decision that frankly I supported given how overly populated certain areas of the game were during open beta weekends, my friends decided to make characters on a server that was lightly populated, the harbinger. Now obviously this server is in fact NOT lightly populated anymore and as I am unwilling to wait 4 hours to use something that I paid you for, I've since moved to a server that I hope will not follow in The Harbingers footsteps. My question is simple and echos many other posters within this thread... Why am I waiting? I've heard the excuse that "all mmos have wait times at launch". But frankly, I refuse to accept that excuse... Because that's exactly what that is. I've checked the numbers, and weeks before ega was opened, swtor had received orders for over 1 million pre orders. You have also stated many times, that you have hired some of the most experienced developers in the mmo industry to work on this game... And no one thought this MIGHT be a problem? So why am I waiting? It seems to me that the answer is simple, no one within your company has cared enough to ensure that this game, which by far is the BEST MMO, I've ever played (and I've played all of the major ones that have come out since UO), from one of the best video game companies out there, does not suffer the same short comings of those that have gone before it. If this issue continues so much as one minute into launch, you have failed to live up to the reputation that your company has worked so hard for years to earn, and more importantly, you have failed us as your customers. Your concern for the enjoyability of your game is commendable, but if people are spending more time waiting to play and becoming increasingly frustrated, they are in fact NOT having fun with your product. I expect the same caliber, if not better, of service from Bioware that I receive from Blizzard. There are those that will suggest that this is unreasonable, but I flatly disagree. These server issues are representative of a game released 5-7 years ago, not a modern product. If a game server is capable of handling thousands of players without issue 6 months into its life, it should be able to do so at launch... The technology exists to ensure that this kind of issue does not occur... So use it. I understand that a great deal of money went into the development of this game, but this issues WILL drive customers away and an MMOs profit potential lay in subscriptions not initial purchases. Concerned that areas will become overcrowded? Use the in game phasing/zoning system to keep player density down. Concerned about lag? Ensure you have robust equipment. The answer is not to increase the number of servers at some point, this issues must be addressed and it must be addressed within the next 48 hours. The issues is population on the servers and the answer is to increase the cap. You don't cure cancer by pumping the patient full of more antibiotics, you use treatments that will address the actual problem. If you don't, within 6 months, you wont have population issues because you won't have enough players to allow this game to truly live up to its potential and become a major competitor to WoW. Please Bio, I have looked forward to this game for years, and have, when I've been able to actually get into the game, not been disappointed. I do not want to see this game collapse, as so many MMOs do, within the first 6-12 months of life. I want this game to be successful so I am enjoying your product for years to come. Address this issue and address it now.