Reposted from old topic with more detail (not that anyone cares, I just need to vent): My original pre-order code was entered at ~4am EST on July 22nd. I should be playing right now. However a glitch somewhere on your end deactivated the code and support wasn't able to reactivate it, they just passed the blame off to Amazon. Which is funny because I believe I saw a tweet from SR that Amazon has no access to the database. So anyways, I had to create a new account and enter a new pre-order code, which I did on July 29th. Long story short, I've lost 5 hours of early access and counting, and judging by the waves so far it could stretch through tomorrow.