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Developer Tracker

Star Wars: The Old Republic > English > Developer Tracker


EricMusco
tulak hord server | 11.09.2019, 04:09 PM
Hey folks,

Looks like we also saw a similar drop as we have previously. We are seeing everything recover from our side so you should be able to log back in soon, the team is investigating what happened and are keeping an eye on everything. Keep any specifics coming.

Thanks.

-eric


EricMusco
Maintenance: November 8th / November 9th | 11.08.2019, 09:31 PM
All servers are once again available. Thanks everyone.

-eric


KeithKanneg
Checking In! | 11.08.2019, 04:04 PM
Hey everyone,

It has been a while since I put out a post so I figured I would stop into the forums and get an update out to everyone. I’ll provide you with a brief update about what’s coming soon, but first and foremost want to address the issues we’ve been experiencing with our Tulak Hord server this past week. It’s being very stubborn and every time we think we have it nailed, it decides to kick some players from various areas in the game and won’t let them back in for a while. Not a great experience for anyone and I apologize we haven’t fixed it already. We believe it’s an intermittent hardware issue, making it difficult to isolate, so we’re rebuilding that server and will deploy a new one later tonight. We’re going to have to take the European servers down, but we’ll look to get it done while most of you are sleeping. We will let everyone know when we’ve completed the effort.

Let’s talk about Onslaught! Like many of you, I have been really enjoying the expansion and all the changes we made for gearing. I now have quite a few toons up to level 75 and virtually all of them are at Item Rating 306. I’m spending time changing stats of individual items, playing around with amplifiers, and seeing what changes will make me feel OP. What feels good is being able to play anything in the game and benefiting from the new gearing system. I also have read many comments over the past couple weeks about areas you’d like to see changed, and as you’ll see starting with next week’s patch, we are addressing them and will continue refinements over the coming months. Keep the posts coming as they’ve been very helpful to the team.

We are extremely pleased with the launch of the expansion. I don’t want to jinx it, but from the game standpoint, it has been very smooth with relatively minor issues all around (the Tulak Hord server being the exception). We fixed a number of bugs a week following the expansion and we have a number of additional bug fixes being released in next week’s patch likely on Thursday the 14th of November 2019. I know we usually release on Tuesday, but there’s a few items we want to include in this patch, so we gave the team an extra couple days. There is also a little surprise for everyone included with the patch, but we will let you know what’s up on Tuesday.

Patch 6.0.2 will be our last update for 2019 and we’ll target its availability mid-December. It’ll have additional bug fixes along with the following:
  • Life Day returns and has new items for you to enjoy.
  • It’s our 8th year anniversary, so the vendor will have some new items.
  • We’re adding new missions on Mek-Sha, including new heroics.
  • You’ll be able to recruit Tharan for your Consular and as he says, “It’s Tharan, not spelled the dumb way”.
  • Ranked Season 12 for our PvP players begins and winners from last season will get their well-deserved rewards.
  • Crafting changes – it begins! Yes, we’re taking a hard look at crafting and will make some adjustments starting with this patch.

We have Game Update 6.1 planned for early 2020 making its PTS debut in December. When we’re ready to have you take a look, I’ll share more details about the update and give you a glimpse into our future plans for SWTOR. Don’t forget Star Wars™ Celebration is planned for August and in Anaheim, California next year. We’re already making our plans to be there. Would be great to meet a bunch of you at the event! Thanks everyone for making Onslaught a success. Keep your thoughts, concerns, and ideas coming as those are an invaluable source of feedback for the team.

Happy Holidays,

Keith


EricMusco
No Guild Conquest Rewards | 11.08.2019, 03:23 PM
Hey folks,

Apologies for the delay, I know my response is overdue in this thread. I wanna give a quick reminder of what happened, what characters need to do to qualify for the rewards, and then next steps. With 6.0 launch the Guild Invasion targets and the Personal targets both increased for Conquests.
  • If a character met the new personal target (50K) and the Guild met the new Invasion target, then that character will have received their rewards normally on launch day.
    • Reminder that characters need to claim their Conquest rewards during that week or they can expire.
  • If a character met the original personal target but not the new target (between 15K - 49,999) and the Guild met the new Invasion targets, they should have received their rewards during the automatic grant I messaged earlier in the thread.
If you qualified in either category above and did not receive your rewards as expected, please file a ticket with Customer Support. They can verify the points earned for characters/guilds in that window and reward you appropriately. Reminder that any rewards you receive from this grant will be from the level 70 Conquest completion not level 75 as you would have been 70 at the time of grant.

Thanks all.

-eric


EricMusco
Maintenance: November 8th / November 9th | 11.08.2019, 02:43 PM
Hey everyone,

We will be taking all European servers offline for maintenance to address intermittent issues in the region heavily impacting Tulak Hord. The servers impacted are Darth Malgus, Tulak Hord, and The Leviathan.

Details:
DATE: November 8th / November 9th (depending on timezone)
TIME: 6:00PM - 8:00PM PST (0200 - 0400 GMT)
VERSION: n/a

Thank you for your patience as we maintain Star Wars™: The Old Republic™!

-eric


EricMusco
Upcoming Drop from Imperial and Republic Fleets | 11.08.2019, 11:50 AM
Bounce has been complete on all fleets on all servers. Thanks all.

-eric


EricMusco
Upcoming Drop from Imperial and Republic Fleets | 11.08.2019, 11:37 AM
Hey everyone,

Very shortly we are going to take down all Imperial and Republic Fleet instances in the game to address broken items that should not be available on a vendor: http://www.swtor.com/community/showthread.php?t=971436. If you are on the fleet when this happens you will be disconnected from the game but can then immediately log back in. This will be happening in a few minutes on all servers.

Thanks all.

-eric


EricMusco
New schematic disappeared and recipe bugged in general | 11.08.2019, 09:28 AM
Quote:
Originally Posted by Drunken-Monkey View Post
The schematic I bought from Kai Zykken somehow disappeared from my crafting list after buying (possibly after changing instances). The recipe is also bugged in general, because it demands more ressources, than it actually provides (even with a crit).

>>Klick<<
Thank you for raising this. Those schematics are actually incomplete items that should not be on the vendor, that is a bug. We are working on a temporary fix right now to make it so players cannot purchase them until they roll off of Kai Zykken.

If you have already purchased any of the schematics, please contact customer support.

-eric


EricMusco
tulak hord server | 11.08.2019, 09:19 AM
Quote:
Originally Posted by Martyrant View Post
As in "you haven't tried to resolve it before"?
That's just... wow.
Do you know the german meme "danke Merkel"?
Well, thanks Eric
Apologies if that was unclear. We have tried numerous fixes since the problem started including hardware replacement, etc.

Speaking of, the team believes that they have isolated where the problem may be coming from and it is a critical piece of hardware on the server. We are targeting to replace this ASAP today. Expect that sometime later today we will have some downtime for the server. I don't have estimates right now but I will pass them on as soon as I do.

-eric


EricMusco
tulak hord server | 11.08.2019, 09:11 AM
Quote:
Originally Posted by Jerba View Post
Thanks for the update but can we please get more transparency? With enough staffing and proper procedures, it should not take four days to find the root cause.
Specifically, what are your plans for the weekend? Will you have staff monitoring the servers 24/7 or are we screwed till Monday?
Totally understand the frustration. We have had teams looking through the issue for all four days, at times we believe we had resolved the problem but ultimately that has not been the case.

We always have teams monitoring the game 24/7 so don't sweat that. If Tulak is having issues still after today we will be in trying to resolve the issue and I will be here giving you updates. I will provide more specifics when I can.

-eric


EricMusco
tulak hord server | 11.08.2019, 08:41 AM
Hey all,

The team is still investigating the drops that are happening on Tulak Hord. I am also passing on the specific areas mentioned that appear to be in a bad state. I will pass on more information as I get it.

-eric


EricMusco
tulak hord server | 11.07.2019, 05:45 PM
Hey folks,

The team is seeing recovery on the server but overall investigations are still on-going as to what is causing these issues to persist. I will pass on more updates as I have them. May not be something more concrete to share today as long as things stay stable.

More details to come, thanks all.

-eric


EricMusco
tulak hord server | 11.07.2019, 03:05 PM
You are correct, my timing was ill-founded there. Basically as we saw recovery we just had a batch of disconnects. Team is investigating.

-eric


EricMusco
tulak hord server | 11.07.2019, 02:55 PM
Hey folks,

We are seeing recovery for Tulak Hord so things are mostly returning to normal. There are some players still having problems and we are looking into that. The team is also still actively seeking the underlying cause of these issues, I will keep you update as I have more information and thank you again for your continued patience.

-eric


EricMusco
tulak hord server | 11.07.2019, 01:38 PM
The team is aware and investigating. Hold tight!

-eric


EricMusco
Upcoming Downtime for European Servers | 11.06.2019, 12:13 PM
All EU servers are once again available, thanks everyone!

-eric


EricMusco
Upcoming Downtime for European Servers | 11.06.2019, 11:23 AM
Hey everyone,

We are going to need to bring all EU servers, Darth Malgus, Tulak Hord, and The Leviathan offline to perform a brief maintenance. This maintenance is to address connectivity issues on EU servers, primarily impacting Tulak Hord. We expect the servers to be down for an hour at most. The maintenance will begin in approximately 15 minutes from the time of this message. I will let you know when everything is available once again.

Thanks all.

-eric


EricMusco
tulak hord server | 11.06.2019, 08:26 AM
Quote:
Originally Posted by NepomukLP View Post
what caused the issue?
is it fixed or do we have to suspect downtime again?
Short version is a hardware failure. We believe we have resolved the issue and don't expect further downtime but we will continue to monitor.


Quote:
Originally Posted by fabsus View Post
does it mean, that the planned serverdown is off the table?
Correct, the quick downtime this morning replaced the planned downtime for today.

-eric


EricMusco
tulak hord server | 11.06.2019, 07:03 AM
Tulak Hord is once again available. Thanks everyone.


EricMusco
tulak hord server | 11.06.2019, 06:47 AM
Hey folks,

We are going to go ahead and move up our planned maintenance for Tulak Hord to right now so we can address the connection issues as soon as possible. Expected ETA is about 1 hour but it will depend on what we find during our investigation.

Thanks everyone.

-eric
Star Wars: The Old Republic > English > Developer Tracker