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Developer Tracker

Star Wars: The Old Republic > English > Developer Tracker


EricMusco
tulak hord server | 12.05.2019, 11:17 AM
Hey all,

Looks like the recovery changes we made kicked in pretty quickly as things seem back to normal. Let me know if you are seeing any specific issues still.

-eric


EricMusco
tulak hord server | 12.05.2019, 10:52 AM
Hey folks,

The team is aware and looking into why the drop happened, I will let you know when recovery is in place or if things will need an extra kick to get there.

-eric


EricMusco
No Double EXP Event for the Holidays? | 12.05.2019, 09:41 AM
Hey folks,

I just want to confirm that there will not be a double XP event in December. We ran a long double XP event on the lead-up to Onslaught and as others have alluded to, we don't want to run a double event this soon after the expansion has launched. I am not sure yet when the next double event will be, but I would expect at least another couple of months.

Thanks all.

-eric


EricMusco
Why Is Life Day Scheduled So Late This Year? | 12.04.2019, 02:47 PM
Hey there,

I can add some clarity on the timing of Life Day this year. Typically our events all start and end on Tuesdays and Life Day is no different. We are planning a patch (6.0.2) for next week that will come out on Thursday. This patch will include some Life Day stuff and so it would then start on the next Tuesday after the patch, the 17th!

-eric


DanielSteed
In-Game Events for December | 12.02.2019, 05:03 PM
Hello everyone!

Today we updated the in-game events schedule for December. This month will see Relics of the Gree, Rakghoul Insurgence, and Bounty Contract Week occurring. Along with those, Life Day and our Eight Year Anniversary will be happening as well!


EricMusco
Dath malgus (server) is dying AGAIN | 11.29.2019, 10:21 AM
Hey folks,

The team is looking into what happened. From what we can see on our side most players were able to log back in almost immediately and the servers are back to normal. If you are still having issues logging in, wait 5 minutes, completely close the game client, and try again.

Let me know if it is persisting beyond that.

Thanks all.

-eric


EricMusco
RIP darth malgus | 11.26.2019, 02:06 PM
Darth Malgus is once again available. Thanks everyone.

-eric


EricMusco
tulak hord server | 11.26.2019, 01:48 PM
Hey folks,

Tulak is once again available, apologies for the quick, but unplanned downtime!

-eric


EricMusco
tulak hord server | 11.26.2019, 01:40 PM
Hey folks,

This is part of the issue that impacted Darth Malgus, working on getting Tulak back up ASAP as well.

-eric


EricMusco
RIP darth malgus | 11.26.2019, 01:32 PM
Hey everyone,

Even though most of you likely got dropped, we are going to be bringing the server fully offline to correct the issue. I will let you know when it is online again.

-eric


EricMusco
RIP darth malgus | 11.26.2019, 01:30 PM
Hey folks,

The team is looking into what is going on with the server, I will report back details when I have them.

-eric


EricMusco
tulak hord server | 11.22.2019, 05:04 PM
Hey folks,

From what we are seeing our improved recovery is working. It looks like most (if not all areas) started to recover within a pretty small amount of time (15 minutes or less). If you are still seeing any areas in a bad state, let me know and I can pass it on.

-eric


EricMusco
tulak hord server | 11.22.2019, 04:55 PM
Hey folks,

The team is looking into what is going on. A few extra details I can provide for now. We tried some hardware changes with our maintenance this week, which clearly didn't resolve the issue. We introduced some new in-game mechanisms to help things recover a bit better, we will see if those smooth out the process of when this happens.

Lastly, the team introduced a bunch of new reporting to help diagnose what is going on which they are looking at right now. I will provide more details as I have them.

-eric


EricMusco
Login Service Currently Unavailable | 11.22.2019, 02:10 PM
Hey folks,

The thread has been quiet so this may have already been noticed but the issues are resolved.

Thanks.

-eric


EricMusco
Login Service Currently Unavailable | 11.22.2019, 11:25 AM
Hey folks,

There are some very intermittent connection issues occuring which is causing a variety of side effects. Login failures, delays in CM purchases, etc. The team is working on getting them resolved.

For logins specifically, wait a few minutes and try again as that may get you into the game until the issue is resolved. I will share more details as I have them.

-eric


EricMusco
16M ops and missing loots. | 11.22.2019, 09:11 AM
Hey folks,

The team is aware of the issue and working on a fix. I will let you know when I have more details.

-eric


EricMusco
Darth Malgus Server Offline | 11.21.2019, 07:30 PM
Everything is back up, thanks for hanging in there with us folks.

-eric


EricMusco
tulak hord server | 11.21.2019, 07:29 PM
Hey all,

All servers are back online, apologies for the momentary outage. Thanks all.

-eric


EricMusco
tulak hord server | 11.21.2019, 07:26 PM
Hey folks,

I posted in the other thread but wanted to confirm the team is on it. Working on getting the server up ASAP.

-eric


EricMusco
Darth Malgus Server Offline | 11.21.2019, 07:24 PM
Hey folks,

The team is looking into what is up but this outage affected all of the EU shards. The team is looking to get them back up ASAP.

-eric
Star Wars: The Old Republic > English > Developer Tracker