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Developer Tracker

Star Wars: The Old Republic > English > Developer Tracker


BryantWood
Increased rewards of Daily Resource Matrices in 7.1.1 | 09.23.2022, 03:05 PM

Hey Community!

We’ve been keeping an eye on the inflow of Daily Resource Matrices, and will be making them easier to obtain in 7.1.1.

We’ve increased inflow of Daily Resource Matrix from the following sources:
  • Group Finder Role in Need rewards 10 DRM (up from 5)
  • World Bosses reward 8 DRM on kill (up from 3)
  • Mission "[WEEKLY] Priority Targets" rewards 40 DRM (up from 20)
  • Weekly Missions for Heroic Areas reward 40 DRM (up from 20)
  • Weekly Missions for Daily Areas and Conquest Events reward 50 DRM (up from 25)
This will reduce the expected amount of Daily and Heroic missions required to upgrade gear as well as give players more options of sources for Daily Resource Matrices. We’ll continue to keep an eye on the flow of resources and make more adjustments as needed, so please keep the feedback coming!

See you on Dromund Kaas, I might join a party to help kill The First!


EricMusco
New SWTOR Forums are coming! | 09.23.2022, 02:23 PM
Quote:
Originally Posted by BenKatarn View Post
Now, I fully expected this answer to come up. But I gotta ask, exactly how you are even gathering feedback and where you are pulling that from? It's been mentioned in the past that you guys still use focus groups when testing out ideas for future content and stuff, and not the actual playerbase, so the fact that you won't allow your playerbase to actually do such a thing as creating polls and voting is a little disingenious when you want to engage more with the community.

As you mention, the people here on the forums can be considered the "most engaged" players. Shouldn't that be even more reason see how they react to things and engaging these people more? I understand that probably the biggest majority of players in the game still the "faceless masses" of F2P people who never spent a buck on this game, but considering this game needs to survive off subscription fees and MTX and that only people who are subscribed can even post here, I would think that this is a very important group to actually listen to to keep the revenue stream going. It's not like you send out any surveys to players or something, so I would think that the forums should be the #1 source of feedback to this game's development, but it often feels like you are just cherry-picking your feedback from parts unknown.
The forums are the place that we primarily get player feedback from even more so when it comes to PTS. We also gather it from a number of other places both official (social media, content creators) and unofficial (Discord, Reddit, Twitch) but the forums is the place we engage the most.

That, of course, is speaking specifically to feedback. Data, design goals, etc. are all a component of our decision making that goes beyond player feedback. These are things are working to be better about communicating as well to help drive better feedback.

Circling back to polls. If players like, or do not like something (or both), it is usually pretty apparent from the conversations around it. Polling adds little value from a feedback gathering standpoint since the "data" itself isn't usable to validate it. But on the flipside, forum-goers might take a poll as that data validation, which is only true in a vacuum. (Note from Jackie: That isn't to say that staff won't be using polls to gather snapshot insight. When we do use them for the sake of feedback, they will have a very direct and intended purpose.)

As stated above I think we can help here by being better about communicating our intent for things we do and changes we make. Along with being better about communicating what we are doing (or not doing) based on feedback.

-eric


JackieKo
Upcoming Update of the Game Launcher | 09.23.2022, 01:56 PM
Hi everyone,

The team is getting closer to completing testing for the new game launcher, however, I did want to let you all know that the testing phase will continue into next week.

That said, we know that a small handful of players are in a bad state currently. It is at this time that we are recommending that these players do a re-install to get back into a working state. I want to reiterate what I posted earlier in this thread that re-installing right now will unflag you from the testing pool, but there is a small chance you may be selected again as a tester when we do another round of testing next week. To put this in a little more perspective, around one thousand players will be selected for testing. We know this is not an ideal situation for these impacted players, so please know that we are still having conversations around compensation plans.

I also wanted to lay out how communications will be handled beginning Monday, September 26th. As we’ve announced earlier this week, new forums will be going live toward the end of next week and beginning Monday, these forums will be moved into a Read-Only state. We want players to still have the ability to communicate with us if they need to, so we will be opening a thread on the AHQ Forums beginning Monday morning. This will provide a path for players to report any issues and also allow us to post updates.

The game launcher banner will also be updated with a link to the AHQ Forums so players know where to navigate to get additional info. I will be posting a reminder of this plan Monday morning.

Thank you again for your patience with this project!

Jackie


JackieKo
New SWTOR Forums are coming! | 09.23.2022, 12:30 PM
Quote:
Originally Posted by EricMusco View Post
Hey there!

Ok yeah, let's talk about polls and the forums. This is a decision that might even predate me as CM but I know the philosophy was shared over the years. Polling is something that is, generally speaking, a great engagement feature. However, part of the challenge is that players will often look at polls on the forums and their results as "supporting data" for things as opposed to a means of conversation.

The forums are an excellent source of feedback and discussion but it is worth understanding that the forums represent a very small fraction of the playerbase. And even then, forum-goers tend to only fall within the most engaged of our player types. That is a bunch of words to say, the forum community is excellent but it is not always an accurate representation of the full breadth of our playerbase.

Now, it is for that very reason that the forums are valuable, to get that feedback from our most engaged players. But is also means that polling is not going to always be accurate outside of that understanding. Which is fine for us, but can make it challenging to have meaningful conversations coming from polls if players take those very limited numbers as fact.

That is why we have leaned towards keeping polls disabled in the past, but I will let Jackie speak to any plans for the new forums.

-eric
Following up-

For the reasons listed above, we will not have the functionality available for players when the new forums launch, however, I can foresee opportunities where we would potentially grant the functionality to super active players who drive community events. As time goes on, I'll be on the look out for these opportunities and also be reading player feedback on how they would like to use the feature should it become available to them.

Thanks!


EricMusco
New SWTOR Forums are coming! | 09.23.2022, 12:25 PM
Quote:
Originally Posted by BenKatarn View Post
On a side note to this, when this current forum launched, we initially had the option to create threads with forum polls. This feature was quickly deactivated because it wasn't "intended" to be used. How's your stance on this with his new forum?
Hey there!

Ok yeah, let's talk about polls and the forums. This is a decision that might even predate me as CM but I know the philosophy was shared over the years. Polling is something that is, generally speaking, a great engagement feature. However, part of the challenge is that players will often look at polls on the forums and their results as "supporting data" for things as opposed to a means of conversation.

The forums are an excellent source of feedback and discussion but it is worth understanding that the forums represent a very small fraction of the playerbase. And even then, forum-goers tend to only fall within the most engaged of our player types. That is a bunch of words to say, the forum community is excellent but it is not always an accurate representation of the full breadth of our playerbase.

Now, it is for that very reason that the forums are valuable, to get that feedback from our most engaged players. But is also means that polling is not going to always be accurate outside of that understanding. Which is fine for us, but can make it challenging to have meaningful conversations coming from polls if players take those very limited numbers as fact.

That is why we have leaned towards keeping polls disabled in the past, but I will let Jackie speak to any plans for the new forums.

-eric


JackieKo
Upcoming Update of the Game Launcher | 09.22.2022, 04:40 PM
Hello everyone,

A new patch was released. For players who were impacted by the previous error message, please re-open the launcher and let us know what state you are in. If you were one of the players who submitted a log file to our Support team, we would especially like to hear from you.

Thanks!


JackieKo
Game Update 7.1.1 | 09.22.2022, 02:40 PM
Hi everyone,

We wanted to give you a snapshot overview of the next update that’s coming, Game Update 7.1.1, which is currently targeting a Fall 2022 release:
  • Galactic Seasons 3! We will have more details available at a later time, but we can share that this upcoming season is Galactic Gaming themed.
  • Feast of Prosperity Event returns with new rewards
  • Features for Outfitter for ability to name and favorite outfits
  • Conquest objectives for the Manaan Daily Area
  • Class balance changes (see below for more details)
It’s important to note that this release could change in terms of timeline and the above content includes what is currently slated for this update at the time of this post.

I know that many of you were wondering about the release of Galactic Seasons 3 in particular, and I’m happy to share that its release is targeted for this upcoming update. We’re looking forward to sharing additional details soon, so be on the lookout for more info soon!

As stated in an earlier dev post, there will not be a phase of PTS for this update, however, please see the 7.1.1 Balance post that Chris Durel created that offers more insights into our plans for class balance changes. If you have any feedback, we encourage you to share your thoughts in the linked thread.

We also have seen the feedback players have provided for the R-4 bosses. The team is focusing on making adjustments to the following for 7.1.1:
  • Reducing IP-CPT’s health on Veteran so the DPS check isn’t as demanding
  • Adjusting the difficulty in the Overgrown Hallways to be less deadly in Story Mode
  • Reduce Lady Dominique’s health slightly in Story Mode
  • Damage from Nihrot is no longer reflectable
  • Nihrot suppression grenades should no longer get caught up in the ceiling tentacles
  • The issues some players are experiencing with IP-CPT falling into the floor
While these seem to be the most common reports we are seeing for the bosses, we do welcome additional feedback. If you are reporting difficulty you are experiencing with any of the R-4 bosses, please also include details of the gear you are using.

Lastly, access to the Collector’s Edition vendor has been highly requested over the years, so we are creating a path for players to access this vendor with the purchase of an access pass that can be obtained from the Cartel Market. Once the item is consumed, it will unlock the ability to speak to the CE vendor, grant access to the VIP area where the vendor is located, and it will unlock account-wide. Below are the items that are available on the vendor:
  • 7 companion customizations (Ashara Zavros, 3x Deshade, Kaliyo Djannis, Mako, Vette)
  • 5 pieces of the Imperial Trooper armor set
  • 4 Dye Modules
  • 3 Pets
  • 2 Statue stronghold decorations
  • 1 'Scanner' helmet
We will share more details about Game Update 7.1.1 in future forum posts and articles, so stay tuned for more!

Jackie


JackieKo
New SWTOR Forums are coming! | 09.22.2022, 09:49 AM
Quote:
Originally Posted by Sarova View Post
You realise if the "love threads" disappear there will be riots!! For the love of all that is holy, PLEASE preserve the QUINN thread! It is a 903 page thing of beauty
I have every intention of seeing that thread get to 1k pages.

Quote:
Originally Posted by LanceDefender View Post
Where GS3?
7.1.1 info coming today! I will not post the info in this thread so as to not derail conversation about the new forums. But I do have more info coming later today, and it will be its own thread.

Regarding the CURRENT forums, we're going to be doing some prep work for next week, so you all may see some sub-forums move around. Going to do our best not to disturb your usual browsing, but I wanted to give a heads up that some of the sub-forums may be shifting at some point today/tomorrow.


JackieKo
Upcoming Update of the Game Launcher | 09.22.2022, 08:38 AM
Hi everyone,

The team is finishing up testing and will be doing another release in a few hours. At this time, please do not perform a re-install. When I update this thread again, that is when the new update is pushed live and we would like you to open the launcher again and let us know what state you're in.

Thank you for patience as we investigate these issues!


JackieKo
Upcoming Update of the Game Launcher | 09.21.2022, 02:32 PM
Quote:
Originally Posted by racknut View Post
I decided to restore from a backup from before this little experiment. Now the launcher works, I can login, the game launches with the splash screen, but then crashes with "This program encountered an internal error and will exit. Error code: C5. Failed to load game assets. Please contact customer support."
Hi racknut,

It looks like when you restored from a back up, your game is now in an inconsistent state. If you do a re-install that should get you working again. Re-installing right now will unflag you from the testing pool, however, there is a very small chance that you could be selected again as a tester when we do another round of testing.

We are having discussions on compensation plans for the players who were impacted, and we'll have a better idea of what this looks like once testing is 100% concluded. Appreciate you working with us through this.


JackieKo
New SWTOR Forums are coming! | 09.21.2022, 10:23 AM
Quote:
Originally Posted by DarthCasus View Post
Sounds exciting! Though it kind of sucks that this is coming along so late to the community as a tool of communication and remains locked off to subs for posting. Perhaps there could be a Preferred players section so it doesn't feel so.. exclusive? I don't say this for myself but what is the point of doing a whole remodel for maybe what 100 people who still actively use the forums? Even if its just the New Players, Roleplay, Strongholds, and or Guild Recruitment sections to keep them from being so dead and fractured between subreddits and subforums.
We're having conversations about this! Just so that you all have an idea of what we're talking about, some of the factors to consider are the volume of posts which impact moderation time, the potential of opening up pockets of the forums to non-Subscribers (if so, which ones), and how we can use the gamification of the new forums to open up new paths for non-Subscribers to potentially utilize the forums. So there's a lot we're talking about, but we don't have details to share just yet. If this were to come to fruition, it will happen in a later phase. What's coming up first is ensuring that the migration is smooth and that Subscribers are in a good state before we move onto other phases. I'll be sure to update you all on this plan once we land on a decision!


JackieKo
New SWTOR Forums are coming! | 09.21.2022, 09:40 AM
Quote:
Originally Posted by mentalmackem View Post
This really just reads like a way to silence criticism even if it is done constructively.
Constructive criticism is welcome and always has been. We've stated that multiple times. If criticisms were entirely removed from the forums, the vast majority of the threads that currently exist would be gone, and we certainly wouldn't be moving forward with a new platform. I'm always on board with reading and gathering feedback that is helpful and constructive. My only ask has ever been that people are respectful to us and to each other.


JackieKo
Upcoming Update of the Game Launcher | 09.20.2022, 01:40 PM
Hi everyone,

The team has made some configuration changes in an effort to fix the issue that some players are having with the error messages they are seeing when using the new launcher.

For the players who were impacted by this error message, we are asking you to please open the launcher and let us know if these changes fixed your issue. We’ll be keeping an eye on this thread for updates.

Thank you!


EricMusco
New SWTOR Forums are coming! | 09.20.2022, 12:57 PM
Quote:
Originally Posted by Eckrond View Post
First and foremost I'm wondering why this is happening at all; Ten years with this forum it's odd that any resources would be dedicated to some sort of major overhaul unless some sort of major rebranding is underway.

Is there an official statement as to the why of all this, even if whimsy?

Thanks.
Good question! So, there are two primary reasons that we are updating the forums:
  1. Modernizing our game and supporting systems/platforms remains a goal of ours and the forums are just one example of that! By updating it to an entirely new platform it introduces a host of new functionality (for you and for us) and future proofs us so we can continue to update it going forward.
  2. With our forums being a very old and very custom version of vBulletin it was simply on its way to becoming unsupportable. Between choosing to stop supporting the forums (which would inevitably shut them down) or replacing them, we chose the latter.

Hope that addresses your questions, thanks!

-eric


JackieKo
New SWTOR Forums are coming! | 09.20.2022, 12:55 PM
Quote:
Originally Posted by Nee-Elder View Post
By the way, will the rest of the swtor.com WEBSITE remain the same? ( cuz certain links within are rather out-dated or completely non-functional ) -- And will we have to redo our forum 'sigs' too?
Quote:
Originally Posted by Kass View Post
Any info about "Legacy Signatures" -- some of us have been around a long time.. ie since the forums were first launched.

Regarding the rest of the site, we don't have anything to share right now. But know that we're always having conversations around what we can update/improve.

It would be very sad if our veteran legacy signatures didn't port and got wiped
Your signatures should carry over. They may look slightly different of course, but they should in essence remain the same. Like with anything of this magnitude, it is possible that something may not carry over smoothly. So as a just in case, I suggest saving your signature in a doc that's easily accessible and then copy and pasting it into the Signature field in your profile post launch.

Quote:
Originally Posted by casirabit View Post
What about allowing devs (or however it will be done) to issue badges warning of specific posts being inflammatory? (lol)
(Yea, been around long enough to know that some love to create drama lol)
Many of the features of this new platform encourages positive behaviors hence why we can award unique badges for informative, friendly, and constructive posts. The same guidelines and Rules of Conduct are still in place though! There are also other moderation tools in place to help us navigate heated topics and comments.

Quote:
Originally Posted by Mongorr View Post
@JackieKo Will the new forum still go down in every maintenance? One thing I found annoying is that (if I'm not mistaken) in order to get updates on the current maintenance status (like "maintenance will take longer"), you need to have a Twitter account, since those updates are posted on Twitter.
This is somewhat tricky. I don't want to say that the forums will ALWAYS stay up whenever a maintenance is happening as there could be exceptions here and there, but for the majority of the time, players will be able to read forums even if the rest of our services are in maintenance mode.


JackieKo
Upcoming Update of the Game Launcher | 09.20.2022, 08:26 AM
Hi everyone,

We're going to pause the test run around 9:30am CT today to review all of the feedback we've received.

Thanks to everyone who's been submitting feedback and the log files. We're investigating everything and fixing those issues to push out a patch today that will get all of you in working order again. I'll be updating this thread with more info when I have it.

Thanks!


JackieKo
New SWTOR Forums are coming! | 09.19.2022, 02:49 PM
Quote:
Originally Posted by JackieKo View Post

This will also be the time when we update the icons next to each sub-forum category.
Galactic Strongholds community, I see you! I'm getting you your icon.


JackieKo
New SWTOR Forums are coming! | 09.19.2022, 02:47 PM
Hi everyone,

I have news to share about changes that will be coming to the SWTOR Forums in that we are moving away from the current platform and will be utilizing a brand new forum platform beginning September 29th!

This migration will move out in phases as we build out a forum space that is uniquely SWTOR. First and foremost, I’m sure all you are wondering about what will be happening to the current content on the forums. They will remain as they are, as all are being converted over to the new platform. As with any project of this size, there could be things that may not appear correctly or may be missing, so if you notice that happening with your content, please let us know. And just like with the current forums, the new forums will still only be available for use to Subscribers but will be viewable by anyone.

The first phase
Launch will focus on functionality of the platform such as all of your normal day to day functions. It’ll be easier to create posts, follow topics, format posts, and add images/media. Note about the latter, there will be slight restrictions. A setting will be in place that a user must have 1) an active forum account for longer than 14 days and 2) have made at least 10 posts on the forums in order to upload any media. Additionally, should the system flag your media for any reason, it will be withheld for review. Only once it is approved will it be viewable by everyone.

Key features that will be immediately available after launch:

Streams aka Personalized Feeds + Tagging
One of the coolest features that will be available to all of you off the bat is the ability to create Streams (not in broadcasting terms). Think of Streams as Feeds. You will have the ability to customize what content you follow whether it be of specific topics, people, or even specific tags. As an example, you could follow my account, JackieKo, and see all the posts I made which will include game update info, bug report follow ups, and Off Topic posts. However, moving forward any post I make pertaining to the game itself that provides additional info to you all will be tagged as #gameinfo, #devupdate, or #update7.1.1 and you can customize your stream to only see posts with those tags.

Optimized Mobile View
We know navigating the current Forums on mobile is a bit of a hassle, so we’re looking forward to seeing how you all feel about mobile view post launch of the new Forums. As with any visual change, we encourage you to play around with the new format, and provide feedback of your experience.

Announcements + Alerts
We will gain the ability to place banners on the new Forums that will highlight unique Announcements. As an example, these could broadcast info about an upcoming PTS phase.

Alerts are more immediate pop ups that will be shown on your screen that can be dismissed easily. An example of when we will be using this feature is a reminder that a dev stream is about to go live.

As I wrote earlier, the above features will be live once the new Forums launch. I do want to stress that this is a space that I want all of you to feel a part of, so please offer constructive feedback on the best ways we can utilize these features to better serve the community.

In-Game Event Calendar (won’t be available until October/November)
Once this feature is ready to launch, you will have easy access to info about active Game Events! A calendar tab will be easily accessible on the Forums that will take you to the Event Calendar, so you have easy reference to event info at your fingertips. This will also be a space where we will add info about future contests and dev streams.

The second phase
The focus for this phase will be on the aesthetics of the new Forums outside of the general layout of it. We will be adding ways for players to earn points the more you utilize the Forums such as creating posts, browsing, liking posts, etc…Those points will earn you badges and ranks. Devs will even have the ability to reward unique badges to players whose posts are helpful, constructive, and informative. We are particularly excited about this feature and its ability to highlight high-quality posts that contribute to our community.

This will also be the time when we update the icons next to each sub-forum category.

I’ll have more info on the schedule of these additional features at a later time. We want to ensure the quality of the first stage and give players a chance to get used to the new format before adding more features. If you’ve frequented the Forums for a while, you’re probably wondering when these points will start accumulating for you. They will be applied retroactively from the time the new Forums launch. For new accounts made before the second phase rolls out, you will begin accumulating points after the first time you log into the new forums.

What’s the timeline on all of this?
The new forums will be live on September 29.

Beginning September 26th at 10am CT / 3pm UTC, the Forums will go into a read-only maintenance mode for 72 hours. This is to ensure that everything is imported correctly, and will give us time to do necessary testing. There’s 10 years of info that’s migrating over and an entirely new platform being deployed, so we are allocating 3 days to make sure everything is working correctly before opening it back up to everyone.

Should there be any unexpected and pressing updates to share with our players such as the new Forums going live earlier than anticipated, we will be updating everyone on our Twitter account.

The new Forums have been a long time project of ours and I’m really happy that we get to share this with all of you soon!

Best,
Jackie


JackieKo
Upcoming Update of the Game Launcher | 09.19.2022, 02:13 PM
Quote:
Originally Posted by RussellRichter View Post
my launcher is just a black window now :/ can't do anything, do i need to reinstall the game now?
Hi RussellRichter,

Can you follow the steps I wrote out in the post right above yours? We'll need that file to figure out what's going on with your launcher. Thanks!


JackieKo
Upcoming Update of the Game Launcher | 09.19.2022, 01:37 PM
Quote:
Originally Posted by -Fabien- View Post
I play from Linux from 10 years ... and for the first time now, the game doesn't launch anymore ...

The launcher seems to be updated, but when i click on Play, nothing happen

I try to update with english version
Hi Fabien,

I have a follow up from the team. On your runtime, do you have an equivalent of their AppData folder, usually on C:\Users\YourUserName\AppData\Local\BioWare\Star Wars - The Old Republic Launcher\ on Windows?

If you are able to get that, please send us the host.developer.log file so we can see what issue you are facing. Send an email to support@swtor.com and in the subject line include "New Game Launcher Issue".

Thanks!
Star Wars: The Old Republic > English > Developer Tracker