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Developer Tracker

Star Wars: The Old Republic > English > Developer Tracker


CommunityTeam
Customer support ticket. | 06.18.2021, 09:55 AM
Quote:
Originally Posted by RaxxusPrimejunk View Post
hello. I filed an in-game support ticket and nothing has been done. approximately how long does it take for a response and action, if your claim of whatever is wrong with the game is a legit claim.

RaxxusPrimejunk
Hi RaxxusPrimejunk,

The response time could differ depending on what your claim is. The type of issue being reported and the volume of queries the team has received can impact the response time. Please also note that choosing the correct category (bug or customer service) can also impact response time. Bug reports should be reported using /bug in-game to ensure that the inquiry goes to the appropriate team.

We will be locking this thread because this topic can potentially lead to open discussion of personal accounts and/or details of said accounts and that is not permitted on the forums.


JackieKo
Fix Spirit of Vegemce already | 06.18.2021, 09:14 AM
Hi all,

We'll explore adding an optional Combat Support Droid in SoV. I do not have a set target date for when this will be implemented, but wanted to say that this is something we are looking into.

As a friendly reminder to everyone, please keep posts constructive and respectful.


CommunityTeam
Galactic Seasons only gave 1 Daily PO mission today ! | 06.18.2021, 06:35 AM
Hi TrixxieTriss,

Thanks for reporting the bug with your Daily PO.

To help our team verify this bug, could you provide us a screenshot of your Priority Objectives?

Thanks!


CommunityTeam
Mythosaur Hunter's Helmet Texture Bug | 06.18.2021, 06:07 AM
Hi Beokerus,

Thanks for reporting the gap issue when equipping your character with the Mythosaur Hunter's Helmet.

Our team is aware of this bug and is currently looking into it. For visibility, I'll add this bug to the known issue list.


JackieKo
Issues with logging in | 06.17.2021, 02:36 PM
Quote:
Originally Posted by DarkTergon View Post
The whole game? or a patch to fix the issue?
It is essentially the whole game.


JackieKo
Issues with logging in | 06.17.2021, 02:19 PM
Hi everyone,

A patch of the game was made available when it was not ready to be deployed. This has caused players who use the game launcher to not be able to log into the game. Steam and Bitraider players are not affected by this issue. This will only impact users who tried to log-in in the last few hours.

We have issued a fix that will now automatically deploy the correct version of the game. For anyone who was in the "unable to login" state, logging into the launcher will automatically begin a redownload of the game.

If you continue to have issues, please report it here.

We wholeheartedly apologize for the inconvenience and thank you all for your patience.


JackieKo
Game won't launch | 06.17.2021, 01:34 PM
Quote:
Originally Posted by TheGreatHambino View Post
The game just downloaded an update and now I'm stuck on the Onslaught loading screen. I was able to play earlier today without any problems. Is anyone else running into this?
Hi everyone,

We're aware of this issue and are looking into it. I will follow up on this thread once I have an update to share. Thank you to everyone who submitted a report.


JackieKo
Canít queue GSF & PVP at same time on sub lvl 75 | 06.16.2021, 01:11 PM
Quote:
Originally Posted by TrixxieTriss View Post
So you can queue for GSF and PVP at the same time at lvl 75. But since the lowbie and mid pvp bracket merge, you cannot queue for GSF and pvp at the same time if you arenít lvl 75.

I donít know if this was a by product of the merged brackets or intentional. But with the release of Galactic Seasons, not being able to queue for both GSF and pvp at the same time is terrible.
Sometimes only one is popping at low volume times of the day and the other isnít. This really is a big problem already for lowbie pvp, making it so we canít queue GSF and pvp while waiting for pops is only making it worse.
Hi TrixxieTriss,

Not intentional. This is something we're currently investigating and looking into.


CommunityTeam
Star Fortress decorations - unbound timer not running when offline | 06.15.2021, 10:15 AM
Hi folks,

Thanks for the different reports regarding the bug on the Star Fortress decorations timer.

Our team is currently looking into it. I'll update you in this thread when I have more information.


CommunityTeam
Exar Kun Chestguard is bugged. | 06.14.2021, 10:40 AM
Hi Eliguy,

Thanks for the report regarding the Exar Kun's Chestguard.

I've transferred the information provided to our team for additional verification.


JackieKo
Star Fortress decorations - unbound timer not running when offline | 06.11.2021, 10:48 AM
Hi Pricia,

We're going to take a look into this. Can you tell me which decorations you are experiencing this with, so I have a starting point?


CommunityTeam
Game Update 6.3 - Known Issues | 06.10.2021, 06:02 AM
Quote: Originally Posted by ceryxp View Post
Enemies on Section X, which is on Belsavis, do not count for Daily PO: Defeat Outer Rim Enemies, which says to defeat non-player opponents across Belsavis, Hoth, Rishi, or Tatooine.
Thanks ceryxp for the report regarding enemies in Section X not being counted towards the completion of the "Daily PO: Defeat Outer Rim Enemies". Our team is currently looking into this bug.

For visibility, I'll add it to the known issues list: Game Update 6.3 - Known Issues.


CommunityTeam
Game Update 6.3 - Known Issues | 06.10.2021, 03:55 AM
Quote: Originally Posted by thaallion View Post
At the time of reset I was on newly created character on Korriban. I was still quite a low level at the time, definitely under level 10.
Thanks thaallion for the additional information.

Seems like this bug happens when players are logged in a low-level character when the weekly reset happens. To prevent that, you need to make sure that you're not logged in a character below level 10 during the reset.

As previously mentioned, our team is looking into it. In the meantime, you should be able to get a correct PO by rerolling on a high-level character.


CommunityTeam
Game Update 6.3 - Known Issues | 06.09.2021, 06:49 AM
Hi folks,

Thanks for reporting the bug you encounter with your Weekly PO not being tracked. Seems like you received Weekly PO from the previous week (more information regarding the Daily and Weekly Priority Objectives here: Galactic Season 1: The Stranger from Kubindi).

Our team is currently looking into this bug. To help our team, could you tell me where you were and on which level character were you logged in during the weekly reset?

Thanks!


CommunityTeam
Maintenance: June 8, 2021 | 06.08.2021, 09:30 AM
Hi,

All SWTOR servers are once again available!

Thank you for your patience.


CommunityTeam
[WEEKLY] Veteran Flashpoints is missing a couple Veteran FP in the list. | 06.08.2021, 09:26 AM
Hi Ibokagain,

Thanks for the report regarding Kaon Under Siege and Lost Island Flashpoints not being in the [Weekly] Veteran Flashpoints list.

This bug is a known issue that you can find here: Game Update 6.3 - Known Issues.
  • The following Flashpoints are not counting toward the progress of the [WEEKLY] Veteran Flashpoints:
    • Kaon Under Siege
    • Lost Island


JackieKo
Weekly PO: Unknown/Wild Space Flashpoints | 06.07.2021, 02:43 PM
Quote:
Originally Posted by Ssccion View Post
I have this weekly on conquest objective : <Weekly PO: Unknown/Wild Space Flashpoints>. It is this one i have a screenshot if you want. And after i do the fps in veteran mode as it asks it just doesnt progress
The issue is being investigated, but wanted to ask the same follow up question that CommunityTeam did in the thread that Mubrak linked. Can you confirm where your character was when the weekly reset happened?


JackieKo
Weekly PO: Unknown/Wild Space Flashpoints | 06.07.2021, 09:03 AM
Quote:
Originally Posted by Ssccion View Post
Bugged for me. Cant progress.
Hi Ssccion,

Can you provide more detail on your experience or what the bug actually is? If you can write out a step by step breakdown of what occurs or what you did in order to reproduce the bug as detailed here, that would be helpful for our team.


JackieKo
Subscriber rewards showing as 'Claimed' in Galactic Seasons as Preferred Player | 06.04.2021, 09:24 AM
Quote: Originally Posted by Paziqi View Post
So my subscription just expired, and I plan on leaving it that way for a couple of weeks. I've been working through GS, and overall kind of enjoy it. But I noticed as I'm progressing that now that my subscription has ended, the subscriber rewards are being auto set to 'claimed', even though I haven't, and can't, claim them. The FTP rewards remain unclaimed until I click on the button. I am also not receiving any of these auto-claimed rewards, and I don't think I should be.

Now, my understanding from the news article they posted was that while I won't be able to claim those rewards while unsubscribed, when I do re-subscribe, I will be able to go and claim the rewards for the levels I have completed. But this makes it look like that is not the case. I'm thinking my best option right now is to just stop playing the game, since I don't want to lose out on some of those subscribers rewards, and I get GS points just for logging in. I'd rather not do that though.

So, does anyone know, is this how it is supposed to work? And these auto-claimed subscriber rewards will switch back to unclaimed when I resubscribe? Or is this some bug that has already cheated me out of a couple rewards, and will continue to do so if I keep logging in?
Hi Paziqi,

You won't lose those sub rewards as they are not truly claimed. Once you are a sub again, you will be able to claim them.

I'll be moving this thread over to the Bug Reports sub-forum so we can track it. Thanks for flagging this.


CommunityTeam
Maintenance: June 8, 2021 | 06.04.2021, 08:28 AM
Hey everyone,

We will be taking all servers offline for back-end maintenance on June 8, 2021.

Details:
DATE: June 8, 2021
TIME: 5:00AM - 8:00AM PDT (1200 - 1500 UTC)
VERSION: n/a

Thank you for your patience as we maintain Star Warsô: The Old Republicô!
Star Wars: The Old Republic > English > Developer Tracker