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Developer Tracker

Star Wars: The Old Republic > English > Developer Tracker


EricMusco
When it PTS coming back up?? | 07.18.2019, 04:14 PM
PTS being available for download is a good sign as it means we are moving into the final stages of testing! Barring any issues, we will be going live with PTS early next week.

-eric


EricMusco
Set Arrival Point Modules Added to Strongholds! | 07.18.2019, 02:44 PM
Hey!

Good catch, yeah that is on me, it was missed in the patch notes (I will get it added). Arrival points have been added to all Strongholds. There is one known issue in that the "default" Manaan point is not currently in, so if you change it off of default you will not be able to change it back. That will be fixed in a future release.

Thanks.

-eric


EricMusco
Imperial Medical Droid Deco | 07.16.2019, 12:27 PM
Hey all,

This is definitely a bug. Our aim was to address the missing animation, it is not intentional that the functionality changed. We will revert this change in our next update.

-eric


DanielSteed
Latest Cartel Market Additions | 07.16.2019, 11:40 AM
Hello everyone!

With today's update a few new items have been added to the Cartel Market. A full breakdown of them can be found here!


EricMusco
Maintenance: July 16th, 2019 | 07.16.2019, 10:50 AM
Quote:
Originally Posted by mentalmackem View Post
I have not been granted this retroactively Eric,
Let me add a little clarity to exactly how the retroactive grant worked today. This grant was specifically targeting the Guilds that won the Conquest, not the individuals. If you were in a Guild when it won, and are still in that Guild today, you will receive the Guild and Personal Achievement but if you have since left the Guild, you will not have received those Achievements.

Please double check your Achievements as you will not have received a pop-up even if you did get them.

If you have not received the Achievements but feel that you should have, please contact CE. Be sure to include as many details as possible including the character, server, Guild, and timing when you would have earned the Achievement along with any other relevant details. It will help them in assisting you quickly.

Thanks all.

-eric


EricMusco
Guild Invasion tab list of guilds and their conquest points is fouled up | 07.16.2019, 10:18 AM
Thanks for the reports! The team is looking into what is going on with the Guild Invasion tab.

-eric


EricMusco
Maintenance: July 16th, 2019 | 07.16.2019, 09:16 AM
All servers are once again available. Thanks all!

-eric


EricMusco
Maintenance: July 16th, 2019 | 07.15.2019, 03:55 PM
Quote:
Originally Posted by BenKatarn View Post
Any confirmation on the Dantooine Conquest being granted retroactively, as you promised?
Correct, Guilds who conquered Dantooine should receive those Achievements retroactively.

-eric


EricMusco
Maintenance: July 16th, 2019 | 07.15.2019, 10:45 AM
5.10.4 patch notes are now live, here! Thanks all.

-eric


DanielSteed
The Content Creators of SWTOR | 07.15.2019, 10:41 AM
Hello everyone!

This forum post will serve as a living list of all of the active content creators that are officially in our Content Creator Program. With the list below you can find links to their content, as well as links to their Content Creator Feature article, where we interview them to learn more about who they are and the content they create.

If you want to learn more about our Content Creator Program or would like to apply to it yourself, you can read more about it here.


EricMusco
Maintenance: July 16th, 2019 | 07.12.2019, 03:03 PM
Hey everyone!

We will be taking the servers offline on Tuesday, June 16th to deploy Game Update 5.10.4.

Details:
DATE: 16 July 2019
TIME: 6:00AM - 9:00AM PDT (1300 - 1600 GMT)
VERSION: 5.10.4

Patch notes will be available on Monday, here: http://www.swtor.com/patchnotes.

Thank you for your patience as we maintain Star Wars™: The Old Republic™!

-eric


EricMusco
When Can We Test 6.0 Combat, etc. | 07.12.2019, 12:35 PM
Quote: Originally Posted by MandFlurry View Post
I thought we would have started this last month. I gotta say, i don't like it when they said they planned on having this on PTS in at least June, and nothing has happened. It doesn't give me a good feeling.
Hey there,

Let me add some clarity to our PTS schedule and then I can let you know the current plan for getting hands-on with PTS. So, when we initially talked about when PTS would be available I don't think we framed it very well. When we stated June, we didn't necessarily mean playable in June, but that would we would be providing you with in-depth information where you could start providing feedback. Throughout the whole PTS process there are going to be two components:
  1. Giving you the details on the PTS forum so that you can provide your thoughts and feedback.
  2. Placing those same things as playable on PTS to get your hands-on feedback.
Obviously we are at step 1 of that process right now but we definitely understand that you are all very eager to get your hands on Onslaught. Tentatively, we are aiming to have the initial version of PTS up next week. This PTS will contain the information which we have revealed to you on the PTS forum up to this point, so, tacticals, set bonuses, and the new abilities of:
  • Sith Inquisitor
  • Sith Warrior
  • Sorcerer
  • Assassin
  • Juggernaut
  • Marauder
Keep in mind that next week is tentative and could change. We will have a blog to coincide with the launch of PTS to give you all of the details.

Thanks!

-eric


EricMusco
Master Dacrons after update 6.0 | 07.12.2019, 12:19 PM
Hey there,

So there are two things that have level boost components I can cover, the Outlander token and the Master's Datacron. Before I jump into it, just know that this is the current plan and is subject to change.
  • Outlander Token - Currently, you can use this token to create a brand new character to either be level 60 at the start of KOTFE, or level 65 at the start of KOTET. In Onslaught, the functionality of the token will partially change. You will now be able to create a new character at level 60 at the start of KOTFE, or at level 70 at the start of Ossus.
  • Master's Datacron - In short, nothing is going to change about the Master's Datacron at the launch of Onslaught. At some point in the future we may add a level 75 version of the Datacron, but nothing is planned near the launch of the expansion.

Thanks!

-eric


MikeBradley
June PvP Report | 07.11.2019, 09:35 AM

Hey All,

In June we caught and punished 24 accounts for win trading or cheating in PvP. We have:

  • Suspended the accounts
  • Zeroed out all ranked ratings of every character on those accounts
  • Removed all of their Ranked PvP Reward Tokens

There was 1 account that we permanently banned this month for repeated cheating offenses.

I understand that many of you were dissatisfied with the contents of last month’s report, so I’d like to loop back and speak specifically to some points and questions that were raised there.


CS Suspicions

Quote: Originally Posted by ColorfulCaiques View Post
Also, why haven't you guys opened up a dialogue on some of these wintraders seemingly having control on customer support? He who shall not be named has admitted to being employed by one of your EU locations, likely the one in Ireland where your ToS team is based. He has insiders that are aiding and abetting his and his friends' illegal behavior.
Quote: Originally Posted by merovejec View Post
Well the question is whether you think you really get all the appeals. I mean, I am sure you guys are not the first ones to get these, there must be some staff gathering and forwarding them to you. What the people were concerned about is whether you really get all the appeals and whether “someone” isnt able to resolve it without you knowing about it

This is simply not true. I know our Galway team, we are in contact with them on a daily basis, and contrary to the rumors you may hear, they are one of our greatest allies in stopping cheaters in PvP, not helping them. Without going into too much detail, the tools our CS teams use have meticulous history of anything that is done to an account, it is simply not possible that “secretly helping” an account could happen or go unnoticed.

Which seems more likely… that several employees at every level of that office would risk their careers, reputations, and livelihoods to protect a cheating players’ points in a video game… or that someone is lying on the internet?


Let’s Talk About Punishments

Quote: Originally Posted by omeru View Post
1 week ban is not an actual punishment.
Quote: Originally Posted by JediMasterAlex View Post
These punishments are far too lenient.
Quote: Originally Posted by fabsus View Post
i think the punishment is a bit mild, don't you?
Quote: Originally Posted by Lhancelot View Post

Tougher punishments, less leniency for past offenders please.


Now that I’m sharing specifics on how many accounts we catch and what action we take against them, it’s clear that many, if not all of you, are displeased with the severity of the punishments in these cases. I’d like to talk about these punishments, what our goals are for having them, why I am also dissatisfied with aspects of them, and what we’re focused on trying to improve going forward.


Our Goals

The cornerstone of our game and our team is that we want people to play and enjoy our game. When players cheat, hack, exploit, bot, trade wins, scam, harass other players, or any other form of rule-breaking behavior, we have to make decisions on how to punish every possible infraction. In making these decisions, we look at the offense, what exactly they did, how they did it, what we believe they were trying to achieve, who was affected, how severely, and then we attempt to craft a punishment that we feel is fitting for each offense. This is absolutely an imperfect process, but it is one grounded in the goal that we want to change and deter the problematic behavior, so that as many people can play and enjoy our game as possible.

We know that not all of our punishments are completely effective at changing bad behavior, but we have pretty good evidence that many of them are. I have no problem with any conversation revolving around the effectiveness of punishments, which ones seem to work, which ones don’t, and sharing ideas for deterring or discouraging cheating. Within our team, we are constantly having discussions on these topics specifically, and I do my best to ensure that those discussions are reinforced by the ideas and sentiments shared here on the forums.


Banning Accounts

Every account we action for cheating gets an email that spells out very clearly if we catch them again, punishments will be more severe, up to and including account closure. I’ve seen a couple posts asking that I clarify where exactly that line is, and what specifically will get an account banned. I’m reluctant to go into too much detail here because I worry that rather than be a deterrent, it would reveal the exact level of tolerance we have, and that those who cheat would know exactly how far they can push the boundaries. At the end of the day, the primary reason that we are not more regularly banning accounts is that very few cross that line after their first punishment.

I’ve read sentiments that claim that we’re afraid to ban accounts that give us money (not true), that there is no amount of cheating that will get you permanently banned (also not true), or that we should lower the bar for banning accounts and do so more freely (honestly that’s a fair debate that several of us on the team are having every month).

The truth is, we do permanently ban accounts that we repeatedly catch cheating. We’ve banned around a dozen accounts just this season, and I imagine there will be a couple more before it’s over. In some instances we’ve seen bans meaningfully change behavior and in others we have seen players simply make new accounts and continue cheating, so even these punishments are not the cure-all that they may seem.


Why I am dissatisfied with some of our current cheating punishments…

I’m also frustrated with some of these punishments because they are only treating symptoms of the problems and not the problems themselves. In my view, one of the biggest problems is that in some ways our systems, leaderboards, and PvP quest rewards can incentivize bad behavior. Given the tools that we have right now, and the specific actions that we’re currently able to take, these do not feel like problems that we can realistically punish our way out of. I know that it’s tempting to believe that permanent bans are the only solution to all of these problems, but we’ve seen that is not always the case. In these instances, I think we need a better solution.

Given the bridges that I’m trying to build between our studio and this community, I’ve been asked specifically to work with our designers and analytics team to come up with some new actions that we can take against cheaters that will remove their ability to ruin the experience of others, while also staying true to our primary goal for the game. So far we have some promising leads, and while I’ll allude to some below, I’m hesitant to go into too much detail here until we can firmly commit the time and resources to them.


What we’re focused on improving going forward

As a quick caveat, I can’t promise that any of these will be enacted within a certain timeframe, but these are all specific areas that we’re doing our utmost to build consensus around within the studio. Conversations on these points are happening regularly, every week, and some are getting real traction. As soon as we have designs solidified and scheduled on our calendar, I will let you all know.

  • A way to remove cheaters from the PvP ques altogether for the duration of the season
  • How we can adjust our PvP rewards and/or systems to disincentivize bad behavior across the board
  • Extra conditionals to improve the average quality of PvP matches, even if it lengthens que times somewhat
  • Lockout timers for those who leave ranked matches or decline a que
  • Better data on 3v4 matchups, how we can track them more accurately and do more to prevent them altogether
  • How to grow overall player involvement in PvP (ranked and unranked)

I appreciate the time and effort that many of you took to submit reports to the new email address, the additional evidence provided there has been very helpful in our ongoing efforts to clean up cheating in PvP. Look for an extra report later this month regarding another special investigation we’re wrapping up. *Spoiler Alert* There will be bans.

Until next time…


EricMusco
Can’t move items around in Guild Bank since 5.10.3 | 07.09.2019, 02:25 PM
Hey folks,

Double checked with the team and they are aware of the bug and are working on a fix. Our next patch is 5.10.4 (which is likely next week) and it will not be in there but we are looking at a small bug fix patch in a few weeks and are targeting to have it completed for that patch.

I will provide any updates as I have them.

-eric


EricMusco
Could I get an official answer regarding macros? | 07.09.2019, 02:15 PM
This is a topic that usually pops up every couple of years so I am happy to commit some more yellow text to it. This is a pretty good summary though:

Quote: Originally Posted by MadDutchman View Post
Put another way, the rule is 1 keystroke/key combination = 1 action.
That is the simplest explanation of rules that can get a bit complex. If it feels like you are doing something that might be against the rules, your best bet is to avoid it. And of course, avoid things like automation / botting completely as these types of actions can risk your account.

Thanks!

-eric


EricMusco
Maintenance: July 9th, 2019 | 07.09.2019, 10:41 AM
All servers are once again available. Thanks everyone!

-eric


EricMusco
Maintenance: July 9th, 2019 | 07.09.2019, 10:34 AM
Hey folks!

We are close now, assuming nothing pops up we are in the final stages of testing and should open soon (within the next 30 minutes). I will update you once I know more.

-eric


EricMusco
Maintenance: July 9th, 2019 | 07.09.2019, 09:48 AM
Hey folks,

Although we still have 15 minutes or so left in the maintenance window we have not fully passed all of our testing. We are going to extend our maintenance to ensure all of our changes are stable before allowing login.

No ETA as we are still troubleshooting an issue, but I will pass on updates as I have them.

-eric


EricMusco
Maintenance: July 9th, 2019 | 07.08.2019, 09:51 AM
Hey everyone!

We will be taking the servers offline on Tuesday, July 9th for back-end maintenance.

Details:
DATE: 9 July 2019
TIME: 5:00AM - 9:00AM PDT (1200 - 1600 GMT)
VERSION: N/A

Thank you for your patience as we maintain Star Wars™: The Old Republic™!

-eric
Star Wars: The Old Republic > English > Developer Tracker