Help Center

Contact Us In-Game

If you're a subscriber and you require assistance with an issue inside the game, you can create an in-game ticket by clicking on the "Customer Service Help Request" Main Menu option (or by pressing "Ctrl + /") and following the instructions on the "Request Help" tab.

Contact Us By Phone

If you need assistance with your account, encounter a problem while making a payment, or are unable to log in to the game the best course of action is to contact our Customer Service team over the phone. You can contact our team for the price of a local call by calling the numbers listed below:

  • USA: 1-(855)-345-2186
  • UK: (0203) 0141 826
  • Germany: (0221) 8282 9212 (Phone support available from 09.00 CET - 21.00 CET)
  • France: +33 (0) 4 81 68 10 51 (Phone support available from 09.00 CET - 21.00 CET)

Please note: Calls made from landlines are local-rate, while those made from mobile devices may be subject to additional charges from your provider. If you're calling from a country that is not listed above, please see this FAQ: for more information about contacting our Customer Service team.