FREQUENTLY ASKED QUESTIONS

Game Info

What do I do if I have forgotten the answer to my security question?

If you have forgotten the answer to a security question please contact Customer Service via phone using the following toll free number:

  • USA: 1-(855)-345-2186
  • UK: (0203) 0141 826
  • Germany: (0221) 8282 9212 (Phone support available from 13.00 CET - 01.00 CET)
  • France: (048) 168 1051 (Phone support available from 13.00 CET - 01.00 CET)

For calls from countries not listed above, please call the following number: +442035642555 (Please replace the + in front with the international call prefix in your country!) Please note that you may be charged by your provider for making an international phone call, and charges may be based on the country from which you place the call. Customer support will be provided in English, French and German, only.

Will I need to purchase a monthly subscription in order to play Star Wars: The Old Republic?
No, anyone can download and play the game for free. Simply go to www.StarWarsTheOldRepublic.com/play-free, fill out all of the necessary information fields, and follow the steps to download the game. To see the benefits of becoming a Free-to-Play player, please visit www.StarWarsTheOldRepublic.com/free/features.
What will happen to my Star Wars: The Old Republic account if my Origin account is locked?

If for any reason you are locked out of your Origin account, you will still be able to log in to the game using the same email and password that you used to create your SWTOR account.

If I am banned from Star Wars: The Old Republic or my account is otherwise disabled, will I be prohibited from playing other EA titles tied to that account?

No. If your Star Wars: The Old Republic account is disabled for any reason, it will not affect your ability to play other EA titles that are tied to your Origin account.

Will merging my Origin and SWTOR accounts affect any of my other EA accounts?

When your Origin account and your SWTOR account are tied, other EA services may have their password changed to your default Origin password. Should you be unable to log into another EA service with your initial password, try your Origin password. If that fails to work, please contact EA Origin customer service.

If I change information on either my Origin or SWTOR account, will it change that information on the other account?

Yes, your email address, password, language and country will be kept in sync if you update any of these fields on either your EA/Origin or SWTOR account.

What if I already have an active Origin account? Will I have to create a new one?

If you used the email tied to your Origin account when registering your SWTOR account, the two will automatically sync together. Alternatively, if your Origin account and your SWTOR account each uses a separate email address, you can manually tie your SWTOR account to your EA account through your EA.com accounts options page.

Will I require an Origin account in addition to a SWTOR account?

Yes, you will require an active Origin account in addition to a Star Wars: The Old Republic account. You can create a new Origin account by going to the Origin Account Registration page, entering your email address in the appropriate space and clicking “Start my EA Profile.” This will take you to a screen where you can create your EA Master ID and set your password.
You can also start a new Origin account by logging in with either your Facebook or PlayStation Network accounts, or by downloading and running the Origin client for the first time.

Do I have to create an account on SWTOR.com in order to play Star Wars: The Old Republic?

Yes. In order to be able to play the game you will have to create an account on the official Star Wars: The Old Republic website. If you are not logged in to your SWTOR account when you go to enter your Pre-Order code, you will be prompted to either sign in to your account or create a new account. The email address that you use when you create your account will also be the email that is used when you log in to either SWTOR.com or the game.

What can I do if another community member is harassing me or making inappropriate posts?

Simply contact the Community Team and give us specific details on what’s going on. A member of the Community Team will contact you as soon as possible to resolve the issue. You can also report offensive or inappropriate forum posts to our moderators by clicking the “Report Post” icon on the offending post.

How can I get information or updates about the game?

You can get news about the game through several outlets – just pick what’s the most convenient for you! To learn more about the game and see the latest updates, you can visit the website frequently, subscribe to our official emails, follow us on Twitter, or like us on Facebook! Don’t forget to visit our forums to discuss what you see.

Where can I see videos, trailers, and screenshots?

To see the latest media, visit our Media section!

How do I sign up to receive official emails?

You can opt in to receive official emails when you register an account, or you can choose to receive official emails from your account management page if you are already registered.

What benefits do I get for joining the community?

As a member of the Star Wars: The Old Republic community, you can sign up for official emails to get the latest game information delivered right to you! You’ll also be able to comment on media and articles on the website, rate content, and join in the official forums to discuss the game.

How do I join the Star Wars: The Old Republic community?

To sign up for the community, visit the registration page: http://swtor.com/user/register. Once you complete the form, we'll send a verification e-mail to the address you registered so you can activate your account.

How does Star Wars : The Old Republic relate to Star Wars: Knights of the Old Republic?

Star Wars: The Old Republic takes place approximately three hundred years after the events of Star Wars : Knights of the Old Republic (KOTOR). At the conclusion of the Jedi Civil War in KOTOR, Revan disappeared into unknown space in search of a great threat to the Republic, an expanding Sith Empire led by a mysterious Emperor who planned vengeance for his ancient Jedi enemies. Revan never returned from unknown space, but the Sith Empire did, kicking off a war with the Republic that lasted for decades. Now, despite the uneasy truce created by the Treaty of Coruscant, the tension among the divided star systems is threatening to once again tear the galaxy apart.
To learn more about the setting of The Old Republic, check out our Timeline videos!

When does Star Wars : The Old Republic take place in relation to the movies?

Star Wars : The Old Republic takes place more than 3,500 years before the rise of Darth Vader. The most powerful Sith Empire in history has emerged from deep space to attack the Republic and its legendary Jedi guardians. After decades of war, a tenuous truce has been established between the Sith Empire and the Republic, but events occurring in the game are leading the galaxy back to an all-out war.
To learn more about the setting of The Old Republic, check out our Timeline videos!

Does Star Wars: The Old Republic have multiplayer PvE (Player vs. Environment) content?

Yes! Flashpoints allow players to group together and face difficult challenges. The Old Republic does contain PvE content designed for groups of varying sizes that are part of the game’s epic storyline. To learn more about Flashpoints, visit the Flashpoints page. Make sure to sign up for official emails, follow us on Twitter, or like us on Facebook to get the latest info as more details are released!

Can my pre-launch guild be transferred to the game on release day?

Yes, the guild you create through the Pre-Launch Guild Program can be transferred into the game provided that at least four members of your guild have pre-ordered the game and entered their Pre-Order Codes through the Code Redemption Center. The guild leader must also log in to the website and verify that their guild remains active and wants to be imported. Please consult the Guild FAQ if you have additional questions about creating a guild or transferring it to the game.

Does Star Wars: The Old Republic support guilds?

Yes. Star Wars: The Old Republic supports guilds and you don’t have to wait until launch to create or join a guild in The Old Republic. To participate, visit the Guild Headquarters (HQ) to learn more about the Pre-Launch Guild Program. Visit the Guild Game Systems page to learn what a guild is and why you should join.

Does Star Wars: The Old Republic have crafting?

Yes. Star Wars: The Old Republic has a unique approach to crafting, called Crew Skills. Crew Skills allow you to put your companion characters to work to gather, create items, and complete their own missions - even while you're offline! Learn more about Crew Skills on the Crew Skills page.

Will I get my own starship?

Yes. Each character will receive a personal starship. Learn more about starships by visiting our Starships page and by checking out our Space Combat system.

What are Companion Characters?

Companion Characters are Non-Player Characters (NPCs) that join up as members of your character’s team throughout the game. A unique Star Wars: The Old Republic feature, these characters have their own quests, stories, and opinions, and will work with your character as you progress through the game. To learn more about companions and what role they play in the game, visit the Companions page!

Does this game have Player vs. Player (PvP) combat?

Yes. In addition to PvE (Player vs. Environment) content, Star Wars: The Old Republic will feature a range of options for players who wish to battle and compete with other players. Warzones represent one facet of PvP in The Old Republic; you can view a PvP Warzones video in our media section. There’s still more to be revealed, so make sure you sign up for official emails, follow us on Twitter, or like us on Facebook to stay on top of the latest news!

What are Advanced Classes?

Advanced Classes offer an additional level of customization to your character. Once you've reached a certain level, you'll select your Advanced Class, which determines some of your specialized abilities and what role your character plays in a group. Learn more about Advanced Classes on our Advanced Classes systems page.

Can I play as a character on the light or dark side?

In The Old Republic, you’ll choose to create a character as a member of the Galactic Republic or the Sith Empire. This will determine what other classes you can group together with and form guilds with. Jedi Knights, Jedi Consulars, Smugglers, and Troopers are aligned with the Republic, and Sith Inquisitors, Sith Warriors, Bounty Hunters, and Imperial Agents are aligned with the Empire. Every class, regardless of allegiance, can earn light and dark side points as they make decisions and progress through the story.

What kind of characters can I create?

When you create a character, you'll be presented with several species and class options. Are you a Jedi Knight? An impetuous Smuggler? A deadly Sith Inquisitor? Learn more about the eight classes you can choose (and their Advanced Classes) in the Classes section of the site.

What planets can I visit in Star Wars: The Old Republic?

As you play The Old Republic, you'll explore the galaxy and visit many diverse planets. To learn more about the planets featured in the game, please visit the Planets section of the site.

What makes Star Wars: The Old Republic unique?

Traditionally, MMOs are built on three pillars: exploration, combat, and progression. At BioWare and LucasArts, we believe most MMOs ignore an important fourth pillar: story. Our mission is to create the best story-driven games in the world, and we believe that the compelling, interactive storylines in The Old Republic are a significant innovation in the MMO genre.
The Old Republic intends to offer the best the MMO genre can produce. We have taken care to ensure that we improve on all the familiar hallmarks of the MMO genre while adding innovative new systems and gameplay. In The Old Republic, every character class has its own story, unique companion characters that join and assist the player, and even thrilling space combat and player starships! The Old Republic combines meaningful choice, story, and compelling design to deliver a groundbreaking MMO experience.

Who is BioWare?

BioWare develops computer, console, handheld and online video games focused on rich stories and memorable characters. Since 1995, BioWare has created some of the world's best-selling titles including the award-winning Baldur's Gate™ and Neverwinter Nights™ series,Star Wars ™: Knights of the Old Republic™. Original BioWare-created IPs include Jade Empire™ and the 2007 Game of the Year, Mass Effect™. With studios in Edmonton, Canada, and Austin, Texas, BioWare is hard at work developing Star Wars: The Old Republic as well as several other unannounced projects. In 2008, BioWare was acquired by one of the world’s leading electronic entertainment publishers, Electronic Arts. For more information on BioWare, visit www.bioware.com.

Who is LucasArts?

LucasArts, a Lucasfilm Ltd. company, is a leading developer and publisher of interactive entertainment software worldwide for video game console systems, computers and the Internet. Based in San Francisco, Calif., as well as on the Internet at www.lucasarts.com, LucasArts was created in 1982 by George Lucas to provide an interactive element to his vision of a state-of-the-art, multifaceted entertainment company.

Will Star Wars : The Old Republic be released in multiple countries?

Yes. The Old Republic™ will be localized in both French and German and will be available simultaneously in the following countries, with specific language editions listed after each country:

  • United States of America (English)
  • Canada (English, French in Quebec)
  • Austria (German)
  • Belguim (French)
  • Czech Republic (English)
  • Denmark (English)
  • Finland (English)
  • France (French)
  • Germany (German)
  • Greece (English)
  • Hungary (English)
  • Ireland (English)
  • Italy (English)
  • Netherlands (English)
  • Norway (English)
  • Poland (English)
  • Portugal (English)
  • Russia (English) (Standard Edition only)
  • Spain (English)
  • Sweden (English)
  • Switzerland (German)
  • United Kingdom
What are the system requirements for the game?

Processor:

  • AMD Athlon 64 X2 Dual-Core 4000+ or better
  • Intel Core 2 Duo 2.0GHz or better
  • Operating System:

  • Windows XP Service Pack 3 or later

RAM:

  • Windows XP: 1.5GB RAM
  • Windows Vista and Windows 7: 2GB RAM

Note: PCs using a built-in graphical chipset are recommended to have 2GB of RAM.
Star Wars: The Old Republic requires a video card that has a minimum of 256MB of on-board RAM as well as support for Shader 3.0 or better. Examples include:

  • ATI X1800 or better
  • nVidia 7800 or better
  • Intel 4100 Integrated Graphics or better

DVD-ROM drive – 8x speed or better (required for installation from physical editions only)
Internet connection required to play.

What platform will the game be available on?

Star Wars: The Old Republic will be available on the Windows PC platform.

How much will it cost to play Star Wars : The Old Republic?

The price for Star Wars: The Old Republic differs based on the edition you purchase. The Standard Edition, Digital Deluxe Edition (exclusive to Origin) and Collector’s Edition have a suggested retail price of $59.99 (£44.99 / €54.99), $79.99 (£59.99 / €74.99) and $149.99 (£129.00 / €149.99), respectively. Please check your local retailers for other pricing in other currencies.

Can I play Star Wars: The Old Republic offline?

No. As an online game, Star Wars: The Old Republic requires an active internet connection to connect to the game servers and to play.

Can I play this game alone?

Yes! Though there are some portions of the game that require the cooperation of other players, much of Star Wars: The Old Republic can be experienced while playing alone.

What is an MMORPG?

MMORPG stands for “Massively Multiplayer Online Roleplaying Game”, which is typically shortened to ‘MMO’. In an MMORPG, you play online alongside thousands of other players, adventuring, defeating enemies, completing quests, and progressing your character.

What is Star Wars™: The Old Republic™?

Star Wars™: The Old Republic™ is a massively multiplayer online roleplaying game (MMORPG or MMO) that features immersive storytelling, dynamic combat, and unique companion characters. It is developed by BioWare and takes place in the Star Wars galaxy 300 years after the events of BioWare’s Star Wars™: Knights of the Old Republic™, and over 3,000 years before Star Wars: Episode IV - A New Hope.

Security question top

Why am I getting asked a security question?

The only time you will be asked a security question is so that BioWare can verify your identity. If BioWare suspects your account has been compromised or the account holder wishes to change vital account information such as their email address, Customer Service may ask the account holder a security question.

How do I update my security question or answer?

Once a security question is activated you may update your questions and answers in the My Account section of the web site or by contacting Customer Service via the methods above. Once the account holder has verified ownership of the account the security question can be changed.

You may contact a Customer Service representative by using the following toll free number:

  • USA: 1-855-GO-SWTOR (1-855-467-9867)
  • UK, Germany, France: 00800 0246 9273 (008000 BIOWARE)

For calls from countries not listed above, please call the following number: +442035642555 (Please replace the + in front with the international call prefix in your country!) Please note that you may be charged by your provider for making an international phone call, and charges may be based on the country from which you place the call. Customer support will be provided in English, French and German, only.

What is a good or bad security question?

Security questions should be something that only you can answer and is difficult for others to guess. Please make sure this is a question that only you know as it’s important for the overall security of your account.

Why do I need to answer a security question?

Answering a security question provides you with an extra layer of security and helps to prevent an account from being accessed by a third party. Without a security question it is easier for your account to be compromised.

What is a security question?

A secret question or a security question is a form of authentication used to confirm your identity and account ownership.