General Troubleshooting

General Troubleshooting

Game Lockups and Video Problems

If your computer has blocky or distorted graphics on-screen, locks up, will not start, or if the computer reboots during loading or playing the game, make sure you have the latest video card drivers for the video card in your computer. A list of the most common video card manufacturers can be found on the Star Wars: The Old Republic support site at www.StarWarsTheOldRepublic/support.

Sound Issues

If you don't hear any sound while playing the game, if the game's audio cuts out, or if the game doesn't sound right, please confirm that you have the most up-to-date version of DirectX installed on your computer.

Verify that you have the most up-to-date sound card drivers for the sound card in your computer.

A list of the most common sound card manufacturers can be found on the Star Wars: The Old Republic support site www.StarWarsTheOldRepublic/support.

Connection and Patching Issues

If you are unable to patch or connect to the servers, first check to see if your web browser is conecting to the Internet. If your web browser is not able to connect to any websites, then this most likely indicates a problem with your Internet connection. This needs to be addressed by your Internet service provider.

Also, make sure the The Old Republic™: The Old Republic service is up and running. At times, the service is down due to maintenance or other unscheduled events. You can verify the status of the service at http://www.swtor.com/server-status.

If the issues persist, you can also try rebooting your wired/wireless router.

If you continue to have problems with connecting, try additional troubleshooting steps found on the Star Wars: The Old Republic support site at www.StarWarsTheOldRepublic/support, or contact your local Internet provider for assistance.

Customer Service Surveys
After receiving help from Customer Service, you may be asked to participate in a brief survey. These surveys are short and easy to finish. The information you provide is extremely helpful in improving the provided service. If you are invited to participate, we encourage you to fill out the survey so that we can continue to refine our service offerings to better serve you.