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I can't complete the download/installation of the game

STAR WARS: The Old Republic > English > Customer Service
I can't complete the download/installation of the game
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OwenBrooks's Avatar


OwenBrooks
01.27.2013 , 03:56 AM | #421
The launcher that was on the disks is an older version, download the setup from www.swtor.com/download and select restore, any luck this will sort it for you. This is why they say the first step is to download from the website as it eliminates that as an issue first up.

Sometimes the most less frustrating path is to download onto another computer and transfer the folder to the other machine.


Quote: Originally Posted by Bronholz View Post
Greetings kenandk,

Thanks for contacting us, please follow the steps below to try and resolve the issue.

Please go to www.swtor.com/download, download the latest launcher setup file and run the setup over the current installation. After this please remove and re-add firewall and antivirus exceptions for SWTOR.exe and Launcher.exe.

Then, ensuring that you have the launcher closed and gone from your Processes list in Task Manager, delete the following files:
- "Patch" folder
- "Patcher_-1toXX" or similar folders
- "assets_swtor_XXX_XXX" or similar folders (do not delete the folder named "Assets")
- "Patcher.version" file
- "Launcher.settings" file
- "Launcher.exe" file

Then run the Fixlauncher.exe found in the client installation folder.

Once this has completed, please restart your computer in Safe Mode with Networking, and let it patch.

Thanks for your patience.

MajScavenger's Avatar


MajScavenger
10.27.2014 , 08:19 AM | #422
Quote: Originally Posted by OwenBrooks View Post
Sometimes the most less frustrating path is to download onto another computer and transfer the folder to the other machine.
I find it funny you have to resort to "most less frustrating" paths. My installer has been stuck at 0% for three days. Deleted bitraider, clean booted, even tried reinstalling the game on a different drive, nothing has worked, downloading to another machine is my last option, and it'd better work. The only reason I'm still trying is because I'm three days into a 60 day subscription and I don't want to waste it, but if this is how it's going to be when I need to update I can't see myself coming back once those 60 days are up.