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Refer a Friend Issues - What is going on

STAR WARS: The Old Republic > English > Customer Service
Refer a Friend Issues - What is going on
First BioWare Post First BioWare Post

TheSeventhJedi's Avatar


TheSeventhJedi
09.22.2013 , 08:53 AM | #141
I got blamed again, this time with a different form letter. This line is my favorite:

"I am very sorry if this process has caused any frustrations or inconvenience. I truly hope that the information here will help you understand the referral process and possibly help if you wished to try to refer a friend in future."

WHY in the world would I refer ANOTHER friend to this godawful mess?

Stop blaming your players.
Start blaming yourselves.
Fire your incompetents.
Fix the problem.

Out of curiosity, if anyone else in this thread let a problem like this go on for six weeks, and continually blamed the person affected by it, would you still have your job? I wouldn't.
Click for free things, please:

http://www.swtor.com/r/GlscnB


(It's a referral link - whether you're a new or returning member,
you'll get all sorts of goodies!)

Screaming_Ziva's Avatar


Screaming_Ziva
09.22.2013 , 09:28 AM | #142
I actually got an update on my ticket today and was expecting to get blamed like everyone else. However, it ended up just being an update:

Quote:
Greetings xxxxx,

Thank you for contacting us regarding your concerns over the Refer a Friend promotion for Star Wars: The Old Republic.

I am sending you this message as a follow up to your last ticket regarding the issue you have seen with receiving the Refer a Friend rewards.

Your case is still being investigated by one of our specialised teams, and the results of this investigation will be sent to you as soon as we have determined the nature of the issue.

We would like to offer our apologies for any inconvenience or disappointment that this delay may bring.


Regards,

Ben,
Star Wars ™: The Old Republic™ Customer Service
Their "specialised teams" really need to read this thread as we've already done most of the legwork for them.

angelniner's Avatar


angelniner
09.22.2013 , 05:32 PM | #143
I received the same "you fail at instructions" email as well. I called CS again. They verified that the form letter did not apply to me and I indeed meet the criteria for Refer-a-Friend rewards. I did not get them, but instead CS re-opened and escalated my ticket. Again.

As for as using different computers to refer then accept the referral, my original situation was just that. It did not work. I received a referral from an ocean and two continents away separation between computers. It didn't work then, and doesn't work now. I've been unable to reproduce others successes.

I can only speculate that the successful referrals and revenue thereby gained outweigh our issues. I hope so, and perhaps Bioware-Austin will simply grant the rewards to those of us whose referrals failed to register.
Anjell Ni'ner
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fershizzel's Avatar


fershizzel
09.23.2013 , 06:29 AM | #144
Thank you for using the Better Business Bureau's Online Complaint System.
Your complaint has been assigned case # 1650129.

due to your inability to even read the tickets I filed #10005865 and 10188124 and 10192629

I suggest everyone else do the same and get a refund since Bioware/EA do not listen and rather be lazy than do right by their customers.

VassagoOmega's Avatar


VassagoOmega
09.23.2013 , 07:27 AM | #145
One of the problems I'm seeing with this system, is that the accounts themselves are not controlled by BioWare, but by EA. For example, if you wanted to refer someone who hadn't played in over 90days, then you would be referring an account that already exists in the system. And, let's say, you want to erase that account, and make a new one with the same email, then you have to do more than just contact CS and tell them to close the account. They actually can't do that. The accounts are held by EA, and so you need to contact THEM by email, to request an account be closed. And that doesn't happen overnight.

So you have this system, where accounts are attempting to be linked, and yet, BioWare doesn't have any access to the accounts anyway.

And we expect this to work?

I would really like to make a comment that involves heads and rear-ends, but I don't think it would be appropriate. I'll just say that I hope this is fixed soon.

Oh, and btw, I did try referring a brand new account on a different computer as well, and it didn't work.
TURRIS FORTIS MIHI DEUS
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TheSeventhJedi's Avatar


TheSeventhJedi
09.23.2013 , 05:54 PM | #146
Hey BioWare, where's our answer?
Click for free things, please:

http://www.swtor.com/r/GlscnB


(It's a referral link - whether you're a new or returning member,
you'll get all sorts of goodies!)

DroidDreamer's Avatar


DroidDreamer
09.23.2013 , 10:49 PM | #147
I'm having the same issues as everyone else and got the same bogus reply as others have and no response since. I'm not an idiot. I followed the directions, submitted tickets from my account and my wife's referred account. All requirements were met, instructions followed. I researched it extensively before we did the referral. The terms and conditions are quite clear. It is Bioware that's not living up to them.
The DroidDreamer Legacy (Pot5 Server)
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Elminster_cs's Avatar


Elminster_cs
09.24.2013 , 03:47 AM | #148
I have recived the ingame reward, the third one, but no Cartel Coin, and from my account the "day left to subscribe" are stuck on 96... but i recevi the reward, so i'm actually missing 1500 CC or more...
Member of Dread Master. The Red Eclipse Italian Guild.

FriendReferral's Avatar


FriendReferral
09.24.2013 , 07:25 AM | #149
I didn't hear anything from them for like 5 days after I got some BS response in the end. I re-forwarded them my response to that and got this like 2 days later...

Quote:
Dear XXX,

Thank you for contacting us regarding your concerns over the Refer a Friend promotion for Star Wars: The Old Republic.

I am sending you this message as a follow up to your last ticket regarding the issue you have seen with receiving the Refer a Friend rewards.
Your case is being investigated once more by one of our specialised teams, and the results of this investigation will be sent to you as soon as we have determined the nature of the issue.
As fellow gamers, we understand how frustrating this situation may be. We would like to offer our apologies for any inconvenience or disappointment that this delay may bring.

Please do not hesitate to contact us again if there is anything further we can help you with.

Sincerely,

XXX
Star Wars ™: The Old Republic™ Customer Service
Really?

Lecto's Avatar


Lecto
09.25.2013 , 11:38 AM | #150
Quote: Originally Posted by Sir-Marty View Post
So this is a much bigger problem than what I originally thought.

Guess it's time to send a strongly worded letter to BioWare about this. I've already contacted both the BBB and FTC on this, and they will have no choice but to grant us all the rewards.
Do this, it's the only way I got them to take me seriously. Hasn't gotten me anywhere yet, but I'm still in the process of dealing with the BBB.
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