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Don't get my cartel coins

First BioWare Post First BioWare Post

Forrasis's Avatar


Forrasis
01.14.2013 , 12:57 PM | #1
I'm tired of this ignorance of my problem. As a subscriber I didn't get my monthly cartel coins, only security key monthly grant. My subscription payment was at 12/16/2012 , in ledger I only see this:
Quote:
01/14/2013 Security Key Monthly Grant 100 200
12/15/2012 Security Key Monthly Grant 100 100
Only the Dark Side

DragonOfShadow's Avatar


DragonOfShadow
01.21.2013 , 10:06 AM | #2
I'm having the same problem.
~Shereshoy~
X x Dragon Of Shadow x X

Beesodd's Avatar


Beesodd
01.21.2013 , 10:18 AM | #3 This is the last staff post in this thread.  
Thanks for the reports guys.

We're looking into this, and if it persists past maintenence on wednesday, please post again.

Thanks again, and sorry for the inconvenience caused.

Beesodd | BioWare Customer Service - Forum Support| Find help for all EA Games at Answer HQ.

Morathiel's Avatar


Morathiel
01.21.2013 , 03:34 PM | #4
How about looking into the cartel coins that we buy that dont show up? Into my third day of waiting, have both mailed support and opened a in-game ticket and NOTHING.

If you are going to just wait until next downtime for that to be solved, its not only poor CS, its an unacceptable behaviour towards paying customers and I hope you have some compensation in mind.

Darthdaedric's Avatar


Darthdaedric
01.21.2013 , 03:53 PM | #5
I haven't gotten my monthly grant as well.

Frosteee's Avatar


Frosteee
01.21.2013 , 04:49 PM | #6
Quote: Originally Posted by Darthdaedric View Post
I haven't gotten my monthly grant as well.
This.

Dankknite's Avatar


Dankknite
01.24.2013 , 10:36 PM | #7
add me to the list.... i diddnt get mine either...and ive had an open ticket for 24 hr with no reply. been a sub since launch and this is rather annoying!! please fix this!!

DarthAngryDad's Avatar


DarthAngryDad
01.25.2013 , 09:30 PM | #8
Also haven't received my monthly grant either yet. Already opened a ticket.

AceMcVeer's Avatar


AceMcVeer
01.25.2013 , 09:52 PM | #9
Haven't received my grant

Lynch's Avatar


Lynch
01.26.2013 , 12:34 AM | #10
Same here, still no cartel coins for me.