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BioWare taking the whole week off for Thanksgiving?

STAR WARS: The Old Republic > English > General Discussion
BioWare taking the whole week off for Thanksgiving?
First BioWare Post First BioWare Post

Atrimentus's Avatar


Atrimentus
11.20.2012 , 01:13 PM | #11
Would be nice to have a little Thanksgiving sale

Arkerus's Avatar


Arkerus
11.20.2012 , 01:15 PM | #12
Quote: Originally Posted by Urael View Post
Your crass attitude is not appriciated. I know full well how things are done during the holidays in a 24/7 net service. I was a producer at AOL back when it was a stand alone online service in the 90s. My daily job had nothing to do with working with the public. During the holidays, I was in rotation to answer questions concerning the properties my specific channel owned and load the main news rotation to the launch screen. I did this via VPN access over a modem. The point is in a online service industry it is common practice to have people rotate into key visible posistions to maintain customer satisfaction. They could easily have a forum moderator to field questions and rotate this each day to give some semblance of visibility.
I had some respect for you before even though we disagreed a lot. Now? The fact that you can't respect the time that a handful of folks would like to spend at home, without interruption from their job, throws that right out the window.
Hooning in the rex : http://youtu.be/xtXUM6yPMCY

Xatasha's Avatar


Xatasha
11.20.2012 , 01:15 PM | #13
Quote: Originally Posted by Urael View Post
They are running a 24/7 service. They need to have a dev response team during the holidays to address issues. They have stated they have multiple teams. These could be rotated as needed during a "holiday" period. Again this is not a "normal buisness" this is a 24/7 service. It would be the same as saying that it would be ok if your cable TV company had noone to fix your issues with a cable box during the holidays. On demand services have different work schedules for the holidays. EAware should do so in kind if they are not currently. ESPECIALLY considering that their customer base is prolly utilizing their serves at a higher volume during a holiday period.
They don't need to chat with you on the forums tho and during holidays most companies including your military just keep everything running. Even you cable company has a holiday work schedule and if sometime happens during that time they will call in people only if it effects the end user.

Besides I can tell you have no idea how long it takes to fix a bug in a game.

waterdaemon's Avatar


waterdaemon
11.20.2012 , 01:20 PM | #14
Quote: Originally Posted by Urael View Post
Your crass attitude is not appriciated. I know full well how things are done during the holidays in a 24/7 net service. I was a producer at AOL back when it was a stand alone online service in the 90s. My daily job had nothing to do with working with the public. During the holidays, I was in rotation to answer questions concerning the properties my specific channel owned and load the main news rotation to the launch screen. I did this via VPN access over a modem. The point is in a online service industry it is common practice to have people rotate into key visible posistions to maintain customer satisfaction. They could easily have a forum moderator to field questions and rotate this each day to give some semblance of visibility.
LOL. You know how it's done cuz AOL wrote the book on customer service, amirite? Argument from authority is a logical fallacy. Argument from AOL is bewildering to say the least.

Urael's Avatar


Urael
11.20.2012 , 01:22 PM | #15
Quote: Originally Posted by Arkerus View Post
I had some respect for you before even though we disagreed a lot. Now? The fact that you can't respect the time that a handful of folks would like to spend at home, without interruption from their job, throws that right out the window.
Don't give me that. It's called shift work. Companies go into this mode all the time in the holidays. You obviously have never worked in this environment. It's part of the job. It's in the freaking job description. You and others that have never worked in a service industry, hospital, police force, fire fighters, military, etc. need to know that people in these proffesions understand that they may have to work during the holidays. Get off your high horse with your "respect" comment. Wake up and understand that not all jobs are 9-5 with lots of time off during the holidays. I never said that everyone should operate business as usual I said there should be some sort of holiday skeleton crew to field questions from the public. They have been silent since the 17th. I don't know any company were everything shuts down for a whole week at Thanksgiving. Manufacturing industries shut down during either the week of Christmas or mid July but, they still have a skeleton crew to do public relations. SWTOR is a service industry and should operate as such and that means at least one person to answer questions of the public. During the entire week they could rotate that position each day and the nature of this work could even be done from home. That is not a "large sacrifice". I have lived thru situations like this. It's not that big a deal as you seem to make it.

AshenK's Avatar


AshenK
11.20.2012 , 01:23 PM | #16
You do you're job until it's done right.

And so far the job isn't anywhere near done and BioWare should be working.

Urael's Avatar


Urael
11.20.2012 , 01:24 PM | #17
Quote: Originally Posted by waterdaemon View Post
LOL. You know how it's done cuz AOL wrote the book on customer service, amirite? Argument from authority is a logical fallacy. Argument from AOL is bewildering to say the least.


no really

*shakes head*

waterdaemon's Avatar


waterdaemon
11.20.2012 , 01:31 PM | #18
Quote: Originally Posted by Urael View Post


no really

*shakes head*
I will think of you next labor day. Right alongside police, firemen, EMTs, and the dying breed of American factory workers... and the guy who cried nerd tears because BW didn't, in his expert opinion, live up to the high standards he learned at AOL.

kevlarto's Avatar


kevlarto
11.20.2012 , 01:34 PM | #19
From Thanksgiving to New Years, just very un-productive time of year, I never expect much from any company during that time, thats just life during the holiday season.. /shrug
Do not dwell in the past, do not not dream of the future, concentrate the mind on the present moment.

Expectations lead to suffering

LukeSaberRattler's Avatar


LukeSaberRattler
11.20.2012 , 01:36 PM | #20
Quote: Originally Posted by Urael View Post
Don't give me that. It's called shift work. Companies go into this mode all the time in the holidays. You obviously have never worked in this environment. It's part of the job. It's in the freaking job description. You and others that have never worked in a service industry, hospital, police force, fire fighters, military, etc. need to know that people in these proffesions understand that they may have to work during the holidays. Get off your high horse with your "respect" comment. Wake up and understand that not all jobs are 9-5 with lots of time off during the holidays. I never said that everyone should operate business as usual I said there should be some sort of holiday skeleton crew to field questions from the public. They have been silent since the 17th. I don't know any company were everything shuts down for a whole week at Thanksgiving. Manufacturing industries shut down during either the week of Christmas or mid July but, they still have a skeleton crew to do public relations. SWTOR is a service industry and should operate as such and that means at least one person to answer questions of the public. During the entire week they could rotate that position each day and the nature of this work could even be done from home. That is not a "large sacrifice". I have lived thru situations like this. It's not that big a deal as you seem to make it.
I manage for a 24/7 support group and can tell you that for customer support it is common to have a skeleton group working. They are on staff to work through customer contacts but not in the volume that would normally be serviced. Also IT staff would only be on call to deal with complete service outages but not to fix bugs or other smaller issues. Outside of that posting on a forum or other social media would be of no importance during a holiday.
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