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Remove Security Key?


RabidBabyPanda's Avatar


RabidBabyPanda
12.19.2011 , 01:16 PM | #11
The security key would be a waste if you didn't have to call them to disable it. If it could be done via your user account or any other means it's likely that whoever would be stealing your account would be able to defeat the security key as easily as they would the normal login.

I had Blizzard's security key on my phone when I played WoW, and I never had a single issue with it, even when traveling out of the country. Obviously that doesn't mean this one will be as reliable, but hopefully it will be. The only problem I had was that at one point my phone got destroyed, so I had to call Blizzard to get the key taken care of while I waited on my replacement phone, and that was like pulling teeth, but only took me a half hour, and other than that it was great.

I thought about downloading the app for my phone for SWTOR's key but I decided that, in light of the experience I had above, I'd try the physical security key, so I ordered it and am waiting for it to come in. I'll probably tether the thing to my desk or something when it gets here.

Reiella's Avatar


Reiella
12.20.2011 , 05:59 PM | #12
Quote: Originally Posted by RabidBabyPanda View Post
The security key would be a waste if you didn't have to call them to disable it. If it could be done via your user account or any other means it's likely that whoever would be stealing your account would be able to defeat the security key as easily as they would the normal login.

I had Blizzard's security key on my phone when I played WoW, and I never had a single issue with it, even when traveling out of the country. Obviously that doesn't mean this one will be as reliable, but hopefully it will be. The only problem I had was that at one point my phone got destroyed, so I had to call Blizzard to get the key taken care of while I waited on my replacement phone, and that was like pulling teeth, but only took me a half hour, and other than that it was great.

I thought about downloading the app for my phone for SWTOR's key but I decided that, in light of the experience I had above, I'd try the physical security key, so I ordered it and am waiting for it to come in. I'll probably tether the thing to my desk or something when it gets here.
They are means to remove it securely without hassling the user.

Generate two-keys over a period of time, for instance. Works really well.

[ edit / add ]
It also is helpful to require a customer service call whenever you replace your phone [or have to factory reset your phone].

Iaius's Avatar


Iaius
12.20.2011 , 06:23 PM | #13
Well, my concern would be that I'm going to be upgrading iPhones this weekend. Now, in theory, I can do a full backup--including an "app" backup--and that'll make the new phone have all the data of my old phone. However, what I'm wondering is if the security key app will still work or if that'll mess it up, even if the data were all restored.

Reiella's Avatar


Reiella
12.20.2011 , 06:35 PM | #14
Quote: Originally Posted by Iaius View Post
Well, my concern would be that I'm going to be upgrading iPhones this weekend. Now, in theory, I can do a full backup--including an "app" backup--and that'll make the new phone have all the data of my old phone. However, what I'm wondering is if the security key app will still work or if that'll mess it up, even if the data were all restored.
I don't have good experience with that, but from what I've read on other droid platforms with similar apps, it tends to not work. Your better off waiting for getting the new phone and then doing it. Or waiting until it's easier to remove an authenticator to replace.

[ edit ]
I see some folks have had success with certain backups, and others not. Your call obviously, my suggestion is wait though.

Originstar's Avatar


Originstar
12.21.2011 , 10:58 AM | #15
It's kinda dumb they don't let you remove it or back it up to restore on another device. I just got a new phone in today. Blizzard lets you remove the authenticator yourself as long as you have the original copy (you have to use it to remove it).

Hokosami's Avatar


Hokosami
12.21.2011 , 12:44 PM | #16
im already hosed, i activated it on my iphone which has a max life of 3 years and mine is already 2 years old.. so in 1year it will die and ill not be able to log in... not having a way to remove it on the website is silly, it's impossible and i mean impossible to get anyone on the phone, so basically when my phone dies i wont be able to log in ever again...

Pitacos's Avatar


Pitacos
12.21.2011 , 05:29 PM | #17
what if i already downloaded the app for my iphone, but i bought an iphone 4s and want to have it in this one instead?? because i have installed the app on the new device but its asking me for the serial code i dont have..... they sould at least tell us to wright down the serial number or something........

Xymm's Avatar


Xymm
12.22.2011 , 11:00 PM | #18
Added the Android Security Key to my account and it doesn't even work. No amount of different codes will allow me to login to the game, nor does doing a resync help. So i'm now locked out of the game and my account because the website times out.

Epic failure on Bioware/EA's behalf.
Live or Die, It's your choice

Hollow_Man's Avatar


Hollow_Man
12.22.2011 , 11:50 PM | #19
The key works fine (I had it on my iPhone), but it is a drag that you cannot remove it yourself, which one can do with Blizzard's key (you need to have the app working because it needs codes from the phone) and Google's key (which doesn't need your phone at all). It looked like I was going to have to replace my iPhone last night (power button not working right), so I spent 45 minutes on hold with BioWare yesterday to get the key removed. Ironically, in the end I didn't end up replacing my phone (they were able to get the power button working well enough that I think it'll hold out until iPhone 5 time).

I still haven't put the security key back on yet. With the support call wait time, it's not worth it in case I have to go through this again soon. Once the support calls die down, or they allow us to remove it ourselves, then I'll put it back on.

-HM
"I see a Hollow Man, gun in hand, it points my way." - The Cult

computernerd's Avatar


computernerd
12.23.2011 , 12:03 AM | #20
What I want to do its use both my phone and my fob but this is not an option at the moment and since its really niche I don't expect it.
And If you are planning to update a phone defiantly wait. I had issues with my secret questions during pre-launch and spent 2 hours on hold, after waiting until 5 am just to get my call through. when they actually answered it was to tell me that the system was down on their end and I was sol.