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Remove Security Key?


pischto's Avatar


pischto
12.19.2011 , 07:05 AM | #1
Hey,

The Account Page is so damn confusing so I'm just gonna ask: How can I disable the usage of the security key on login?

Dasffion's Avatar


Dasffion
12.19.2011 , 07:10 AM | #2
You have to call Bioware. I really suggest you don't do it though. It's a much bigger hassle to deal with a hacked account than it is entering in a code once or twice a day.

pischto's Avatar


pischto
12.19.2011 , 07:13 AM | #3
Can you even call Bioware in a non-launch country?

Well it's just stupid if you loose your phone :|

IIII-IIII-IIII's Avatar


IIII-IIII-IIII
12.19.2011 , 07:14 AM | #4
are you referring to the security questions?
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Operative Iron Citadel
Infiltration, Manipulation, Assassination

Dasffion's Avatar


Dasffion
12.19.2011 , 07:17 AM | #5
Quote: Originally Posted by IIII-IIII-IIII View Post
are you referring to the security questions?
Either way they'd need to call.

pischto's Avatar


pischto
12.19.2011 , 07:19 AM | #6
It's for the Key that you can generate on your iPhone/whatever.
It's stupid that you have to call..

IIII-IIII-IIII's Avatar


IIII-IIII-IIII
12.19.2011 , 07:22 AM | #7
Quote: Originally Posted by Dasffion View Post
Either way they'd need to call.
Upon calling Bioware ( from personal experience and reading Stephen Reid's twitter) you get; a busy signal, an automated message that will disconnect you after it's done, number options for different categories (none of which are what you need/account security) or put on hold, often for well over an hour, only to have no one pick up.

Especially if they're calling long distance, not exactly sound advice.

You could always try to contact customer service through this site but they'll likely just direct you to the telephone #, too.
.
Operative Iron Citadel
Infiltration, Manipulation, Assassination

Tyriann's Avatar


Tyriann
12.19.2011 , 01:06 PM | #8
I too would like an answer to this question.

I think the security key is a fantastic idea, but I've also used RSA tokens in the past and had problems with them.

What happens if you lose the key, or if it gets out of sync, or the battery dies?

It would be nice to have an easy way to turn it off.

Given how buried Bioware customer service is at the moment handling launch details, I will probably hold off on activating mine for a while longer.

Dasffion's Avatar


Dasffion
12.19.2011 , 01:10 PM | #9
Quote: Originally Posted by Tyriann View Post
I too would like an answer to this question.

I think the security key is a fantastic idea, but I've also used RSA tokens in the past and had problems with them.

What happens if you lose the key, or if it gets out of sync, or the battery dies?

It would be nice to have an easy way to turn it off.

Given how buried Bioware customer service is at the moment handling launch details, I will probably hold off on activating mine for a while longer.
It's already been answered, you have to call.

As for your concerns, you call if you lose it, it will never get out of sync and the batteries are guaranteed for about 9 years.

If there was an easy way to turn it off it'd kind of defeat the purpose.

Tyriann's Avatar


Tyriann
12.19.2011 , 01:15 PM | #10
Actually, I got burned with an RSA token in the past which is why I was asking.
I used it for work when traveling and it got out of sync twice in a six month period. Finally solved the problem by having it replaced.

If the answer is "call customer service", I won't be activating it any time soon.