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Blue screen

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Ziraka's Avatar


Ziraka
04.11.2012 , 04:05 PM | #1
I crashed wile I was playing ....and the last two logs I crashed..(Blue Screen Thing) Help...Is it my PC or SWTOR

Kindajenin's Avatar


Kindajenin
04.11.2012 , 04:08 PM | #2 Click here to go to the next staff post in this thread. Next  
Greetings Ziraka,

In order to assist us investigating this issue, please post your DxDiag here.

Before you post it, please remove your PC Name from the DxDiag.

Please post the DxDiag within code tags or spoiler tags

Go to Start menu:
  1. Type dxdiag into the Search/Run box
  2. Select the "Save All Information" button
  3. This will create a dxdiag.txt file(Please remove your PC Name before posting)

Thank you for your assistance.
Kindajenin| BioWare Customer Service Forum Support

Ziraka's Avatar


Ziraka
04.11.2012 , 04:12 PM | #3
Ya I am not sure how to do that

Kindajenin's Avatar


Kindajenin
04.11.2012 , 04:13 PM | #4 Click here to go to the next staff post in this thread. Next  
Greetings Ziraka,

Just try to follow my instructions above and you can find the information you need.
Kindajenin| BioWare Customer Service Forum Support

Distracted's Avatar


Distracted
04.11.2012 , 04:13 PM | #5
Quote: Originally Posted by Ziraka View Post
Ya I am not sure how to do that
Umm... You were just told how to do it.
Quote: Originally Posted by Notannos
Greetings Everyone,

We understand that players are currently pleasing dissatisfaction with the reward program for Game Update 1.2.

Khyler's Avatar


Khyler
04.11.2012 , 04:29 PM | #6
I, too, have been getting the BSOD, many times a day. It all started after the patch, March 13. Here is my Dxdiag file.


Spoiler

Kindajenin's Avatar


Kindajenin
04.11.2012 , 04:31 PM | #7 Click here to go to the next staff post in this thread. Next  
Hello Khyler,

I would also advise you to do a fresh install of your graphics drivers by following these steps.
  1. Go into your Control Panel
  2. Double-click the Add/Remove Programs icon
  3. Select the NVIDIA Windows Display Drivers from the list of programs.
  4. Click Change/Remove or Add/Remove button.
  5. Confirm with Windows that you wish to continue with the uninstall
  6. Perform a clean boot of your system.
Please read this helpful post on how to update your drivers again.

I really hope that this helps with your issues
Kindajenin| BioWare Customer Service Forum Support

Khyler's Avatar


Khyler
04.11.2012 , 05:19 PM | #8
Quote: Originally Posted by Kindajenin View Post
Hello Khyler,

I would also advise you to do a fresh install of your graphics drivers by following these steps.
  1. Go into your Control Panel
  2. Double-click the Add/Remove Programs icon
  3. Select the NVIDIA Windows Display Drivers from the list of programs.
  4. Click Change/Remove or Add/Remove button.
  5. Confirm with Windows that you wish to continue with the uninstall
  6. Perform a clean boot of your system.
Please read this helpful post on how to update your drivers again.

I really hope that this helps with your issues
I did as you instructed. I will now play the game and see if the problem continues. Thank you for your quick reply.

Khyler's Avatar


Khyler
04.11.2012 , 05:52 PM | #9
Back again. It didn't take it long to BSOD. My new dxdiag file:

Spoiler

Conveeyor's Avatar


Conveeyor
04.11.2012 , 06:07 PM | #10 This is the last staff post in this thread.  
Hello Khyler,

We would need a bit more information about the blue screen. Can you please have a look into your event viewer and see if there are any entries under 'administrative events'?

To access it just right click on 'Computer' and choose 'Manage'. In the new window go to 'Event Viewer' - 'Custom Views' - 'Administrative Events'. You can also have a look into the Windows 7 'Action Center' (click on the flag in your taskbar and choose 'open Action Center'. Under 'Troubleshooting' you should find more information about the crashes.

Thank you very much for your cooperation.

Conveeyor | BioWare Customer Service - Forum Support