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update payment info ?

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JAMES_PRYDE's Avatar


JAMES_PRYDE
02.22.2012 , 06:40 PM | #1
I got this message in my subscription page


"The payment method for your subscription has been removed. When your game time expires, you will no longer be able to play unless you update your payment method or redeem a game time card."

But yet, when I look in my subscription status, it says its recurring, and no problems ?


Thanks
The Return of Darth Zash is at hand ! Be sure to check out my Facebook Lord Zash Cloning Program page too for some good laughs
---For (SWTOR) Clan Jade Falcon: Click here:---

Dosvor's Avatar


Dosvor
02.22.2012 , 07:01 PM | #2
Is your CC about to expire?

JAMES_PRYDE's Avatar


JAMES_PRYDE
02.22.2012 , 07:30 PM | #3
no it doesnt
The Return of Darth Zash is at hand ! Be sure to check out my Facebook Lord Zash Cloning Program page too for some good laughs
---For (SWTOR) Clan Jade Falcon: Click here:---

Cerimon's Avatar


Cerimon
02.22.2012 , 07:37 PM | #4 This is the last staff post in this thread.  
Greetings JAMES_PRYDE,

Please contact our Account and Billing deparment by phone to discuss this issue:

You can contact us via the following toll-free* phone numbers:
USA: 1-855-GO-SWTOR (1-855-467-9867)
UK, Germany, France: 00800 0246 9273 (008000 BIOWARE)
For calls originating from countries not listed above, please call the following number: +442035642555 **

* Please note: Calls made from landlines are toll-free, while those made from mobile devices may be subject to charges from your provider.

**Please replace the ‘+’at the beginning of the number with the international call prefix for your country (for example, the prefix for European Union countries is ‘00’, so the number to call would be 0044 2035642555.) If you are unsure of the international call prefix for the country you are calling from, we recommend contacting your telecommunications service provider. Please note that you may be charged by your provider for making an international phone call, and charges may be based on the country from which you place the call.

Customer support will be provided in English, French, and German only.

Thank You for playing Star Wars™: The Old Republic™

Cerimon | BioWare Customer Service - Forum Support

JAMES_PRYDE's Avatar


JAMES_PRYDE
02.24.2012 , 04:08 AM | #5
Thank you for your reply

Just wondering, if I deleted my payment info, then re-added it, will that rectify the problem ?


Thanks
The Return of Darth Zash is at hand ! Be sure to check out my Facebook Lord Zash Cloning Program page too for some good laughs
---For (SWTOR) Clan Jade Falcon: Click here:---