Capote Posted August 1, 2014 Share Posted August 1, 2014 So, I came back to play after a few months, and for my surprise 2 full legacy sets disappeared from my account (they were on my e-mail, I didn't know there were a timer to it get deleted). I was really hoping to come back do play, does anyone know if there is a way to get all my gear back? Anyone who experienced this got the items back? Sorry about posting it here, but I was hoping that on gen discussion there'd be a higher chance to find people who had this problem. Thanks! Link to comment Share on other sites More sharing options...
DOHboy Posted August 1, 2014 Share Posted August 1, 2014 Any mail left for more than 30 days is subject to deletion and essentially unrecoverable. There is not much even customer service can do you may be out of luck. Link to comment Share on other sites More sharing options...
Kantaso Posted August 1, 2014 Share Posted August 1, 2014 After 30 days they are "puff there goes the pink balloon". Link to comment Share on other sites More sharing options...
Jerba Posted August 1, 2014 Share Posted August 1, 2014 CS can restore lost items, e.g. when you traded in a token for the wrong items, and it is restricted to three items per quarter by policy. Not sure if that will work for items in the mail though, or if they blame that to be the player's fault. Always make sure to retrieve your items from the mail, they are deleted after 30 days. Only mails sent by the game persist, mails from players are automatically deleted. When you send a ticket to CS, make sure to include the keyword "SEESAW" near the top of the mail, that's how CS will know you want to get an item restored. Link to comment Share on other sites More sharing options...
Capote Posted August 1, 2014 Author Share Posted August 1, 2014 Oh well thanks for answering friends, this is a gigantic letdown for me. There goes my will to come back to play. Anyway, I know it's my fault, so thanks again. Link to comment Share on other sites More sharing options...
Vandicus Posted August 1, 2014 Share Posted August 1, 2014 Which legacy sets were they? If you're simply talking about the legacy starfighters outfits, simply create a new character and mail them over, then delete the new character. Link to comment Share on other sites More sharing options...
Kantaso Posted August 1, 2014 Share Posted August 1, 2014 If I am not wrong can't you reclaim those legacy sets? From your legacy screen Link to comment Share on other sites More sharing options...
Capote Posted August 1, 2014 Author Share Posted August 1, 2014 (edited) It was 2 full obroan sets on legacy gear (1 KDY, 1 oriconian, both with mainhand and offhand), both augmented. Edited August 1, 2014 by Capote Link to comment Share on other sites More sharing options...
Callaron Posted August 1, 2014 Share Posted August 1, 2014 If it's any comfort, I've been bitten by the mail thing too a couple of times. Though my losses were mostly crafting missions and GTN returned items and profits. I wish they'd implement some system to automatically dump it all into your cargo hold first, and if that happens to be full... tough luck, it's gone. Link to comment Share on other sites More sharing options...
XiamaraSimi Posted August 1, 2014 Share Posted August 1, 2014 (edited) General rule of thumb, never mail yourself something important and "forget" to get it from the mail. You had 30 days to pick it up after sending it, if you "lost" it by trying to pull the "extra storage via mail" scam, can't give much sympathy if they say no, again, you had 30 days to get it from whatever characters mailbox you sent it to. Edit for those who come in and say "but unintended absence!" Again, mailboxes ARENT storage. If you send yourself something, pick it up! Unless his computer exploded 5 seconds after mailing them to whatever alt, he had time to claim them on whoever he sent them to. Just in case it was misunderstood the first two times, mailboxes aren't "extra storage" you can and obviously will lose items after 30 days. Never has been a secret, especially when the day counters turn orange then red in your mailbox window... Edited August 1, 2014 by XiamaraSimi Link to comment Share on other sites More sharing options...
Veyss Posted August 1, 2014 Share Posted August 1, 2014 Has anything changed? I thought unclaimed mail items were returned to the original sender after 30 days... Is that no longer true? Link to comment Share on other sites More sharing options...
Decrepid Posted August 1, 2014 Share Posted August 1, 2014 Never has been a secret, especially when the day counters turn orange then red in your mailbox window... And then turns white again when the count gets to 31 days or more Link to comment Share on other sites More sharing options...
XiamaraSimi Posted August 2, 2014 Share Posted August 2, 2014 And then turns white again when the count gets to 31 days or more Soon as they reach 31 on my chars the game sends them back to whoever sent the mail. Gotten a few item back from old guildmates I had sent stuff to after they left the game. Link to comment Share on other sites More sharing options...
Capote Posted August 2, 2014 Author Share Posted August 2, 2014 (edited) Soon as they reach 31 on my chars the game sends them back to whoever sent the mail. Gotten a few item back from old guildmates I had sent stuff to after they left the game. I didn't receive any e-mail back, but I haven't played for more than 60 days, so perhaps the second e-mail got deleted? Anyway, support just gave me an automatic random response. Oh well I guess I needed a push to know I shouldn't come back, it's my fault anyway. Edited August 2, 2014 by Capote Link to comment Share on other sites More sharing options...
Callaron Posted August 2, 2014 Share Posted August 2, 2014 General rule of thumb, never mail yourself something important and "forget" to get it from the mail. You had 30 days to pick it up after sending it, if you "lost" it by trying to pull the "extra storage via mail" scam, can't give much sympathy if they say no, again, you had 30 days to get it from whatever characters mailbox you sent it to. Edit for those who come in and say "but unintended absence!" Again, mailboxes ARENT storage. If you send yourself something, pick it up! Unless his computer exploded 5 seconds after mailing them to whatever alt, he had time to claim them on whoever he sent them to. Just in case it was misunderstood the first two times, mailboxes aren't "extra storage" you can and obviously will lose items after 30 days. Never has been a secret, especially when the day counters turn orange then red in your mailbox window... It's what I try to do these days. And always have done for really expensive/important items. Though I won't be alting over everytime my slicer gets a mission and sends it to the character that has the right crafting skills. So be it if some get nuked again. Link to comment Share on other sites More sharing options...
Slightrider Posted August 4, 2014 Share Posted August 4, 2014 Has anything changed? I thought unclaimed mail items were returned to the original sender after 30 days... Is that no longer true? yeah, sent items are returned, but if they sit there for another 30 days....gone Link to comment Share on other sites More sharing options...
watermelonfan Posted August 4, 2014 Share Posted August 4, 2014 I didn't receive any e-mail back, but I haven't played for more than 60 days, so perhaps the second e-mail got deleted? Anyway, support just gave me an automatic random response. Oh well I guess I needed a push to know I shouldn't come back, it's my fault anyway. If customer service gives you a random response that has nothing to do with you issue then you need to open another ticket. Don't let customer service push you around like that. As a paying customer you deserve better. You are the customer and they need to make you happy or atleast try to help you figure out what happened. Link to comment Share on other sites More sharing options...
Capote Posted August 4, 2014 Author Share Posted August 4, 2014 (edited) If customer service gives you a random response that has nothing to do with you issue then you need to open another ticket. Don't let customer service push you around like that. As a paying customer you deserve better. You are the customer and they need to make you happy or atleast try to help you figure out what happened. Not sure if anyone has interest on this, but if anyone is in the same situation at least I can give some info: after 3 tickets and a few days they replied saying that they weren't going to return any items because the system was working as intended. I knew it was my fault (and said that on the ticket), which was never the point, TBH. It's more about how flexible you are willing to be to get a customer. Seems like there is no room for common sense in rules. Anyhow, sorry about the rant and thanks for those who helped. Edited August 4, 2014 by Capote Link to comment Share on other sites More sharing options...
RandomXChance Posted August 5, 2014 Share Posted August 5, 2014 (edited) Not sure if anyone has interest on this, but if anyone is in the same situation at least I can give some info: after 3 tickets and a few days they replied saying that they weren't going to return any items because the system was working as intended. I knew it was my fault (and said that on the ticket), which was never the point, TBH. It's more about how flexible you are willing to be to get a customer. Seems like there is no room for common sense in rules. Anyhow, sorry about the rant and thanks for those who helped. Two things here: 1) Databases are not infinite storage. You are either expecting them to infinitely store data or take your word for what was lost and return it to you. Both are a little unreasonable. I will say it is to your credit to admit the mistake was yours, but you also need to recognize there are limits to what CS can reasonably do. 2) It was Obroan items. Ultimate comms are incredibly easy to come by these days and replacing what was lost would take very little time. You have recognized the error was yours and now see that CS has limits. If you enjoy the game, play anyway and you will have back what was lost in very short order. Hope you return and enjoy the game. Edited August 5, 2014 by RandomXChance Link to comment Share on other sites More sharing options...
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