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Game client is not updated. Error 311.

STAR WARS: The Old Republic > English > Customer Service
Game client is not updated. Error 311.
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Salt-Upon-Wounds's Avatar


Salt-Upon-Wounds
07.23.2013 , 09:35 AM | #1
After the new patch, when I try to update the game launcher issues are:
Unable to retrieve patch data. Please check network connection. (311)
Please help.

Beesodd's Avatar


Beesodd
07.23.2013 , 09:49 AM | #2 This is the last staff post in this thread.  
Hi Salt-Upon-Wounds,

This usually indicates a network error, most commonly caused by a firewall or anti-virus block. Please remove and re-add the game(swtor.exe) and launcher to your firewall and AV exceptions lists and try again.

Another step that may help is to run the setup file over your existing install. You can get a fresh copy here: www.swtor.com/download

Beesodd | BioWare Customer Service - Forum Support| Find help for all EA Games at Answer HQ.

Salt-Upon-Wounds's Avatar


Salt-Upon-Wounds
07.23.2013 , 10:49 AM | #3
Quote: Originally Posted by Beesodd View Post
Hi Salt-Upon-Wounds,

This usually indicates a network error, most commonly caused by a firewall or anti-virus block. Please remove and re-add the game(swtor.exe) and launcher to your firewall and AV exceptions lists and try again.

Another step that may help is to run the setup file over your existing install. You can get a fresh copy here: www.swtor.com/download
Great! Now this error occurs right after the password and the secret key.

HaifischAssA's Avatar


HaifischAssA
07.23.2013 , 01:20 PM | #4
Quote: Originally Posted by Beesodd View Post
Hi Salt-Upon-Wounds,

This usually indicates a network error, most commonly caused by a firewall or anti-virus block. Please remove and re-add the game(swtor.exe) and launcher to your firewall and AV exceptions lists and try again.

Another step that may help is to run the setup file over your existing install. You can get a fresh copy here: www.swtor.com/download
Does not help either one of the above methods.