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patcher freeze computer

First BioWare Post First BioWare Post

Osnee's Avatar

07.23.2013 , 11:38 AM | #1
Cannot get past Installing Main Assets 123 (64%). Computer will freeze solidly and I have to hard boot to try again. Have tried in Safe Mode with same results.
Have disabled firewall and anti-virus. Checked memory and disk and every other advice that was found on the forum.
Any help/advice will be greatly appreciated.

Bronholz's Avatar

07.23.2013 , 01:06 PM | #2 This is the last staff post in this thread.  
Greetings Osnee,

Thanks for contacting us.

Please post up a copy of your most recent launcher logs within spoiler tags("[spoiler][/spoiler])

You can find your launcher logs at one of these default locations:
  • For 32 bit Operating Systems - C:\Program Files\Electronic Arts\BioWare\Star Wars - The Old Republic\logs
  • For 64 bit Operating Systems - C:\Program Files (x86)\Electronic Arts\BioWare\Star Wars - The Old Republic\logs
Launcher logs look like this: “launcher_112610.txt

If the log is too large to fit, please post the bottom section as this is the most recent and most relevant.

Thanks for your patience.
Bronholz | BioWare Customer Service – Forum Support

stevenauger's Avatar

07.23.2013 , 01:29 PM | #3
Having this same issue, the people on the phone told me to delete the game and re download the entire thing, and pretty much said "good luck have a nice day" ....