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Friend in need!

cptturnip's Avatar

07.20.2013 , 05:41 PM | #1
My friend is a F2P i'm a sub I have been seeing error 16 posted on the forums alot if any admin sees this my friend needs an email back so here are his details:

Name: Shonkj
Server: Tomb of freedon nadd

Please assist my friend he was planning on getting sub but this might drift him away, I nor the Bioware staff would like to lose another player.[S[SPOILER][SPOILER]e23a9837.png?1355674663069[/url]

OwenBrooks's Avatar

07.20.2013 , 07:37 PM | #2
Post this in the customer service forum on Monday (they are back then), I have heard that sometime creating an EA account with a different email address and then updating the swtor account to this email has solved the issue for some.

Different Email provider may also be helpful.

ZirusZero's Avatar

07.20.2013 , 09:51 PM | #3
You can also submit a ticket for him like I did for one of my F2P guild members. They fixed his problem.
Quote: Originally Posted by CommunityDroidEN View Post
After our Shenanigans radar sounded off, we quickly hurried to this thread to see what was going on. Upon inspection of the reported Shenanigans, we have removed a few posts to prevent further Shenanigans from taking place.

cptturnip's Avatar

07.21.2013 , 07:54 AM | #4
Thanks lads[S[SPOILER][SPOILER]e23a9837.png?1355674663069[/url]

shonenjumpstyle's Avatar

07.21.2013 , 11:04 AM | #5
If your friend is using Google Chrome, that may be his problem. SWTOR and Google Chrome have a notorious history of bugs. When I first subscribed Chrome always redirected me to the homepage after I put in my credit card info and it was not until I tried Internet explorer that I was finally able to get it to work. You can always call in for customer support as well, It's not a very long wait and I found the representatives there quite helpful on several occasions. They can probably even open up your friend's account and add an email address for him if you call in.