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Suddenly Preferred

errant_knight's Avatar


errant_knight
06.14.2013 , 04:05 PM | #1
I had a 6 month reccurrin subscription, but when I logged on today, I was preferred without recieving any warning via email regarding an issue. I resubscribed, but will now have to wait an hour to play normally. This is less than ideal. Also, my security key seems to have stopped working on the website, although it still functions in game. Odd, yes? I will be calling customer service about this, but also wanted to post here as I find this entirely unacceptable. Please take my money, lol!

Midgen's Avatar


Midgen
06.14.2013 , 06:21 PM | #2
I had this happen to me as well, through no fault of my own. The transaction processing on the back end failed.

I eventually went back to being a subscriber, but when it happened, I lost my guild leadership, as well as my subscription tenure (i was a sub since launch and was getting 600 cartel coins per month, now I'm only getting 500).

i have tried to get them to reset my subscription date, but so far they have refused.