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Let's Talk Forum Rules

First BioWare Post First BioWare Post

HomicidalWhales's Avatar


HomicidalWhales
03.08.2013 , 08:19 PM | #21
Quote: Originally Posted by Ansalem View Post
I do wonder if the strict enforcement of these rules will affect accounts. Like if we get banned on forums will we be able to use cartel market or change subscription etc without trouble? Will we be blocked from being able to server transfer in the future etc?
No. None of that stuff or anything related will not be blocked. Only forum posting and PMs.

Ailie's Avatar


Ailie
03.09.2013 , 01:03 AM | #22
Quote: Originally Posted by JadenGatekeeper View Post
Actually, you did, several times. A former player of the game, a friend of mine, spoke out against changes you made, and he was infracted for speaking opinion, which was by no means offensive or an attack on the developers. He was given no justification for it other than he was infracted for speaking negatively of the game.
I agree, I've had several warnings for posting simple questions to the dev team which they clearly didn't want asked, so my confidence is not high
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Wekisan's Avatar


Wekisan
03.09.2013 , 01:09 AM | #23
Quote: Originally Posted by EricMusco View Post
Hey everyone,

As I am sure many of you have noticed, it has been the Community Team's goal to try a new direction in communication. We are aiming to speak with you more, in a more casual way, and with more information.

Some of you may have then wondered "what does this new approach mean for forum rules?" Actually, maybe none of you were asking that, but I am going to answer it anyway. The reason? Because that is going to change a bit as well.

Before I explain specifics I want to stress what our goals are for these forums. The forums are meant to be a place where people can come, express their opinions and have constructive discussions without fear of attack or harassment. Please always keep this in mind! Let's talk details:

Where we will be more lenient:
  • General "internet" style chatter. In the past we have been pretty harsh about some things, such as calling someone a "troll" or throwing out a "can I have your stuff?". We would remove these types of posts and they could possibly incur a warning or an infraction. In general, we are going to let this slide a bit more, but honestly you shouldn't be doing this in the first place. Just be respectful to each other.
  • Things that are usual forum "nonos" like bumping a thread or "necroing" an old post. We are not going to go as crazy actioning these types of things. That doesn't mean we won't just delete them with no notice. Again, don't do them, because if you are being disruptive, it can still lead to actions being taken against your account.
  • Posts that are often reported for trolling. These types of posts are not always the most constructive or involve direct feedback, but as long as they remain harmless and in good spirits we will err on the side of leaving them be.
Where we will continue to be very strict:
  • Any type of post or thread that is political or religious and this also includes analogies of the same type. I know some folks will not understand why we have this rule in place. The problem is that when you make a comparison which is religious or political in nature, it almost always derails that discussion into a religious or political one, which is something that just serves no purpose here. So please stay away from these types of posts as they will continue to be removed and will almost always include a warning or infraction.
  • Threads and responses that are vulgar or sexual in nature.
  • Threads where the only subject is another game or is very off-topic. At the end of the day this is still a STAR WARS: The Old Republic forum and so all threads should revolve around our game.
  • Callouts of any kind are strictly not permitted. This includes calling out specific players and guilds. To get one step further, even posts that appear to have good intent ("List of known ninja looters!") are still in violation of this rule and are not permitted. We want everyone to feel that the forums are a safe place for them and this type of post only serves to harass other players.
  • Intentionally posting false information in the hopes of "stirring up" the community. If it is very clear you have made a post with the intent of lying about facts in order to create disorder, your post will be removed and you will be actioned for it. This type of behavior only serves to incite negative reactions from our forum users.
  • Discussion of moderation is still not allowed.
New Infraction/Warning Structure

With our new policies in place on *what* we will action against, we are also making similar changes to our warning and infraction system. Although we are giving you a bit more freedom in what you can say, if you continually cross those lines you will be actioned appropriately.

In most cases, your first violation will net you a warning. This warning will remind you of what you have done and will act as a friendly reminder to avoid this type of behavior. (For severe violations, a user may skip receiving a warning and go right to an infraction.)

After you have received a warning, if you do something else which violates our forum rules, you will receive an infraction. All infractions are now worth 5 points each and suspensions will work as follows:

5 points - 3 day suspension
10 points - 7 day suspension
15 points - Permanent ban

TLDR: We want to provide the opportunity for all of you to be able to express your opinions, even disagreements, in a way that does not have you in fear of being reprimanded. However, even with this leeway we will not tolerate players making hurtful statements, harassing, or directly attacking each other in a way that is not constructive.

One thing I need to make very clear is that even with this change in forum rules, this does not change any warnings or infractions that you received previously. All of those will still stand and will not be reversed based on the new rules.

I hope that all of this makes sense as I tried to spell it out as clearly as I could.

-eric and the Community Team
As this is a discussion of moderation, may we assume you will be perma banning yourself at this point

Other than that, as long as there is some consistency and a method of appeal I cannot see a problem. Oh unless any negative postings about EA/BW or the game will be counted under the "scare story" clause.

DarthZak's Avatar


DarthZak
03.09.2013 , 01:21 AM | #24
As someone who has been warned a fair few times I find some of this reasonable.
Sometimes though I got a warning and I dont agree with it.

My last warning involved a phrase quite often used. Yes it contained profanity but I thought the profanity filter would take care of that (in hindsight I can see why it doesnt)
Now this gave me a warning, my question is this: all my warnings Ive yet so far received are either a) lost in cybertranslation (sometimes the things I say sound very different in my head) b) naming/shaming or c) being "rude"
How well can I defend myself? Ive send several emails so far regarding a few of my warnings since I didnt agree or would like to address another issue regarding the warning but I didnt get a reply.
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chuixupu's Avatar


chuixupu
03.09.2013 , 02:01 AM | #25
Quote: Originally Posted by Wekisan View Post
As this is a discussion of moderation, may we assume you will be perma banning yourself at this point
He has to warn himself first.
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theUndead's Avatar


theUndead
03.09.2013 , 05:49 AM | #26
I have a question but not sure if i will get a answer to it. But I will answer it anyway. When a thread is locked or removed by communitysupport is that one moderator or a team of them? I mean I know you yourself have locked thread Eric or Aliison but yeah in the beginning we had named mods and wanted to know what happend to them. Sorry if its out of place or you can't answer.
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MariaD's Avatar


MariaD
03.09.2013 , 07:21 AM | #27
Quote: Originally Posted by JadenGatekeeper View Post
Actually, you did, several times. A former player of the game, a friend of mine, spoke out against changes you made, and he was infracted for speaking opinion, which was by no means offensive or an attack on the developers. He was given no justification for it other than he was infracted for speaking negatively of the game.
Without knowing what your friend wrote, we can't judge if it was offensive. HE says it wasn't. Devs said it was. Who do we believe and why?
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HomicidalWhales's Avatar


HomicidalWhales
03.09.2013 , 11:25 AM | #28
Quote: Originally Posted by chuixupu View Post
He has to warn himself first.
LOL some of you guys are too much!

As for moderation action, try not to discuss it too much! I don't want you guys getting any warnings as that's sadly against the rules, but you can again, email Eric and the team at CommunitySupport@swtor.com! I believe Eric will make an exception here, as we are discussing the rules. I know there's something I'd like to discuss about, but I'll leave that for way later.
Quote: Originally Posted by theUndead View Post
I have a question but not sure if i will get a answer to it. But I will answer it anyway. When a thread is locked or removed by communitysupport is that one moderator or a team of them? I mean I know you yourself have locked thread Eric or Aliison but yeah in the beginning we had named mods and wanted to know what happend to them. Sorry if its out of place or you can't answer.
Good question! I hope we get an answer to this!

jedimasterjac's Avatar


jedimasterjac
03.09.2013 , 11:27 AM | #29
The "troll" rule leniency is pretty nice to me. My single faction I got was because I called someone a troll and told them to politely "shut the hell up". (He had also directly insulted me)
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LarryRow's Avatar


LarryRow
03.09.2013 , 11:42 AM | #30
Can you clarify what counts as "calling out" players? Certainly "PlayerX is a speed hacker" or "ToonY is a pro at getting backcapped" is not OK. What about posting screenshots? Videos? Does it matter if the screenie/clip is meant to give props versus shame? Are the server forums treated at all differently?

Thanks for details on the new forum rules, and thanks again for the community team's updated philosophy on communicating with the players.
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