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Did not receive purchased Cartel Coins

STAR WARS: The Old Republic > English > Customer Service
Did not receive purchased Cartel Coins
First BioWare Post First BioWare Post

Screaming_Ziva's Avatar


Screaming_Ziva
02.12.2013 , 09:17 AM | #1
I just purchased some Cartel Coins and got both confirmation emails but neither purchase has shown up in my cartel coin balance yet. They have always immediately shown up in my balance. Is this something new? When can I expect to see them?

Timozha's Avatar


Timozha
02.12.2013 , 09:29 AM | #2
Same here. Just purchased coins and... nada... nothing. In-game help system is also down.

Beesodd's Avatar


Beesodd
02.12.2013 , 09:29 AM | #3 Click here to go to the next staff post in this thread. Next  
Hi Screaming_Ziva,

Approximately when did you make this purchase? Some times it can take up to a couple of hours, but any longer than that and there may be an issue.

Edit: Hello Timozha too, thanks for the report, can you give an approximate purchase time too?

Thanks.

Beesodd | BioWare Customer Service - Forum Support

Abashai's Avatar


Abashai
02.12.2013 , 09:30 AM | #4
Same issue here. I bought the 5500 coins and my account shows nothing after waiting 8 minutes now. It usually updates before I can alt-tab back in...

Screaming_Ziva's Avatar


Screaming_Ziva
02.12.2013 , 09:31 AM | #5
I made my purchase right before I posted. Like I said (and others have), my coins have always shown up immediately in the past.

Timozha's Avatar


Timozha
02.12.2013 , 09:31 AM | #6
Hey there, thanks for the quick response.

Email time and date as shown:

12 Feb 2013 15:24 GMT

Baalthus's Avatar


Baalthus
02.12.2013 , 09:33 AM | #7
Hi as a susbcriber i am supposed to receive cartel points every month but none received in January and none in February. Is there some kind of problems? Please an answer would be appreciated!

jgoldsack's Avatar


jgoldsack
02.12.2013 , 09:34 AM | #8
I also purchased coins and did not receive them.

"DATE: 12 Feb 2013 15:24 GMT"
On the Internet, you can be anything you want. It is strange so many people choose to be stupid.

Priiest's Avatar


Priiest
02.12.2013 , 09:34 AM | #9
Same issue here.

AsheraII's Avatar


AsheraII
02.12.2013 , 09:35 AM | #10
Same here, about 6 minutes ago, though the confirmation mail states "Date: 12 Feb 2013 15:36 GMT". Would you like the order number as well?
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