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SWTOR Razer Gaming Mouse Crystal

STAR WARS: The Old Republic > English > Customer Service
SWTOR Razer Gaming Mouse Crystal

JidaiDerriphan's Avatar


JidaiDerriphan
12.25.2012 , 01:40 PM | #1
The code generator doesn't seem to be there anymore, is there any way customer service can help me out? It was quite expensive and the unique color crystal was the main attraction to getting the mouse.
"You must begin by gaining power over yourself; then another; then a group, an order, a world, a species, a group of species… finally, the galaxy itself."
―Darth Plagueis
JidaiDerriphan Account Created Date:03.28.09
My Refer a Friend link*: Http://www.swtor.com/r/fhKgVR
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JidaiDerriphan's Avatar


JidaiDerriphan
12.25.2012 , 02:01 PM | #2
Waiting for a reply.
"You must begin by gaining power over yourself; then another; then a group, an order, a world, a species, a group of species… finally, the galaxy itself."
―Darth Plagueis
JidaiDerriphan Account Created Date:03.28.09
My Refer a Friend link*: Http://www.swtor.com/r/fhKgVR
*7 Days of FREE Membership, a FREE Character Transfer, and Box of goodies you'll receive via in-game mail!

JidaiDerriphan's Avatar


JidaiDerriphan
12.25.2012 , 02:32 PM | #3
Still waiting.
"You must begin by gaining power over yourself; then another; then a group, an order, a world, a species, a group of species… finally, the galaxy itself."
―Darth Plagueis
JidaiDerriphan Account Created Date:03.28.09
My Refer a Friend link*: Http://www.swtor.com/r/fhKgVR
*7 Days of FREE Membership, a FREE Character Transfer, and Box of goodies you'll receive via in-game mail!

Cyberberus's Avatar


Cyberberus
12.25.2012 , 04:00 PM | #4
Its xmas ... short of the servers all crashing I doubt anybody will see any action on anything before tomorrow ... if then if they all left till after New Years. Actually I have doubts that a server crash would be remedied before tomorrow sometime.

MacOden's Avatar


MacOden
01.03.2013 , 12:54 PM | #5
Having the same issue

JediCahlwyn's Avatar


JediCahlwyn
01.03.2013 , 01:22 PM | #6
This isn't an issue for Bioware, its with Razer. Contact them.

Also, bumping your thread three times in less than an hour on the holiday doesn't help you.

Someone else had this issue, and it seems Razer moved the generator... you have to do something different to get the code. Contact their cust support.
--Master Endric Cahlwyn--
<The Womp Rats> of The Shadowlands
Jedi Guardian 55 For The Republic!

DagothAgahnim's Avatar


DagothAgahnim
02.01.2013 , 05:50 AM | #7
Me and my wife were both given one of these headsets each for christmas this year, and we also can't get the lighting change to work, although when we enable ingame lighting effects, it does change to red/blue when we made a dark/light side choice in dialogue, so that much still works.

Also, Razer has stopped the promotion for the color crystal codes, BUT, if your product still has the sticker saying it comes with that color crystal, they have to honor it, and you can get it by going through their support site and contacting them. I'll paste up what they sent me in reply for reference. Also, while I quickly got a response saying they'd help me, my wife's response was 2 days later and they just told her there was nothing they could do, but once she said her husband had been given an exception and forwarded them the reply I got, they did a 180 and sent her the code a few hours later, so if they do the same to you, just say that the sticker is still on your product (if it is) and provide a picture of it, they have to provide what is promised on the product packaging or it is false advertisement and you could raise trouble, and they aren't going to argue with you. Hope it helps some of you!

What they sent me::

G'day Danny,




We are sorry for the issues you have had while trying to generate and/or redeem your SWTOR color code and would be happy to assist you with this. The Crystal Code promotion period has ended.

We apologize as some stock of the product still does reflect the promotion, we would like to make an exception in your case and provide you with a crystal code.


Please fill in the form below and send it back to us.

· Full Name:

· E-Mail Address used for Synapse:

· E-Mail Address used for SW:TOR:

· Phone:

· Country:

· Product:

· Product No.:

· Serial No: (it does not start with RZ; that is the model number):



Also please attach:

-A picture of the Serial number (located on the bottom of mouse, underside of keyboard, or the inside of the microphone boom)

-A Valid proof of purchase.
Dagoth Agahnim, Jedi Sentinel
Honor above all...Except vengeance...
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