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The Importance of Player Feedback with the New Free-to-Play Option

STAR WARS: The Old Republic > English > General Discussion
The Importance of Player Feedback with the New Free-to-Play Option
First BioWare Post First BioWare Post

Jonoku's Avatar


Jonoku
12.11.2012 , 03:44 PM | #301
Quote: Originally Posted by uaintjak View Post
Here is some player feedback for you:

I will never again purchase a product associated with EA or Bioware.
ya, they have life day purchases through cartel market only, I'm kinda fustrated, go to hell EA.

WolvenSpectre's Avatar


WolvenSpectre
12.11.2012 , 04:02 PM | #302
Previous to finding out about the slight improvement in the quickbar (IMHO) debacle I decided to find out what It would cost on the free to play option to get what I consider a fully playable character for each of the 16 advanced classes minus consumables.

It would cost 101840 cartel coins, bought the most affordable way is a few cents shy of $730 USD

Meanwhile if you unlock things like Sector X, Crew Appearance, Additional Cargo, Titles, Legacy Name, etc and also things like Speeder Piloting and Legacy Race unlocks, You can up that total to 144765 cartel coins or just short of $1060 USD.

That is at $15/mo 5.9 years of play or just short of 7 if you by 6 mo at a time. That is without consumables like passes and medical probes, without weekly passes for conflict content, and then, if I understand it right, you after spending all that money have a second class citizen account that will never be as good as the subbed players.

Maybe someone didn't mention this but you make a profit in the free to play space by making it up in volume.

The design of this model is so hostile to free to play players that as soon as they realize you play with a crippled version of the client that doesn't do necessary things, they have to pay for those things... for every single character they make and play, you will have killed of most of your replay incentive right there.

You at Bioware/EA are very smart people so the only conclusions I can come up with are either you designed it to MAKE people who want to play multiple characters subscribe or you are setting up the first dominoes that will fall and bring SWTOR down with it.

Glower's Avatar


Glower
12.11.2012 , 04:58 PM | #303
Here is my Player Feedback: EA / Bioware have become VERY greedy. Only two months after f2p, but prices have greatly increased (tree, bomb etc) and also p2w and events stuff in shop.

EA / Bioware, WHY!? Why are you doing this, the game has already died for you?
SWTOR goes F2P: http://i.imgur.com/1962X.jpg
A: "They’d love to do that at some point, but technically very challenging and unlikely to happen in the near future." (c)
PvP FAQ, A: "We have no plans at this time" (c)

DarthBuckets's Avatar


DarthBuckets
12.11.2012 , 05:18 PM | #304
Subscriber Benefits

The primary subscriber benefits are:
* Unlimited Warzones
* Unlimited Flashpoints
* Unlimited Space Missions
* Unlimited Operations
* Increased XP
* Economy - Credit Cap and Commendation Costs

As someone who is a subscriber and heavily participates in all of these activities, I am concerned about future development in these areas. F2P players and non-subscribers can generate a lot of revenue and enjoy the game, but in my opinion they do not participate and effectively monetize these activities. As players we don't have any metrics or analytics for how many weekly unlocks get sold, only BioWare does. In a vacuum, my concern is that development efforts could move away from expanding these activities in order to better monetize a broader base.

Cartel Packs

There is a lot of hate on these for being a "lottery" or "gambling". Having a background in TCGs, I understand and am OK with the business model. The pack-in items (boosts, companion gift, crafting materials) are nice, but generally only results in a small credits savings or GTN revenue (less than 50k, unless RNG grants Molecular Stabilizers).

The only real problem I have with these is the RNG of the "rare items." This is all determined by drop rate. The current system results in a glut of unwanted items and opening packs with little to no value at the chance of a chase rare. Having items cross-over between packs exacerbates this, and I would like to see it dissuaded. There is some overlap in the common items between the two existing Cartel Packs.

This business model (while some believe to be predatory) is effective and the fluff rewards are rather fun. My concern is that there is a rather limited amount of fluff rewards in the game itself to achieve and collect, and hope that development in that area picks up in the future.

Purchasing Space Ship Parts:

I don't like slippery slope arguments and this won't affect the core game at all, but I'm not a fan of this. I also don't like having items that are attainable by in-game means being available straight-up in the Market because it creates an artificial floor for the value of the time/materials/investment of achievement. The entire structure of the game (outside of social interaction) depends on overcoming challenges and paying to completely subvert those is a problem.

I appreciated the necessary gear progression to kit out your ship and was impressed with BioWare's plan to make it non-trivial and rewarding in 1.6. Minigame progression existed, and it seemed like a fun side note. This was destroyed. Players don't need to spend commendations on upgrades at all. The schematics implemented are pointless due to the very high material cost to create it versus the minimal Cartel Coins required. The one part you straight-up buy with credits would be an OK Cartel Market purchase with me.

That being said, they added a medium-core grind to a casual minigame that was probably too steep for most people. In order to get commendations to buy the gear to help, they needed to grind inefficient older missions or complete the new missions (which you can't do without gear).

An optimal solution would be to offer blue, somewhat neutered options in the Cartel Store that are inferior to the BIS crafted/commendation pieces, but enought to complete some of the new heroic missions and earn commendations/progress. That way players could take a shortcut to catch up and complete some of the new heroic missions, while working on getting the purple pieces from crafters / commendations, like "Recruit" gear for space missions.

That cat is now out of the bag, though. I am strongly opposed to this implementation, and hope that it does not go this way in the future. BioWare will lose people if this becomes a trend, or this model is applied to other game systems.

The long and short of it is: Space Mission gear progression is largely irrelevant. It sucks though, because they squandered an opportunity to engage players, all while enraging people who care about the game (and also those who erupt into angry slippery slope P2W rants).

Ezrat's Avatar


Ezrat
12.11.2012 , 05:55 PM | #305
Another suggestion I just thought of...

Remove the XP penalty for non-subs and make it into a XP bonus for subs. F2Ps will get frustrated by being behind the level of the planet they are on and there is no readily apparent indicator that says "Hey you are leveling slower, sub to level faster".

This should have the same effect, benefiting the subscribers for their investment, however it will reduce the negative view of the game that might come of being outleveled by the content without realizing why.

Glower's Avatar


Glower
12.11.2012 , 06:25 PM | #306
Also.... Where the *censored* "BUY THIS ITEM FOR LEGACY" feature with discount.

Bio too greedy for this?
SWTOR goes F2P: http://i.imgur.com/1962X.jpg
A: "They’d love to do that at some point, but technically very challenging and unlikely to happen in the near future." (c)
PvP FAQ, A: "We have no plans at this time" (c)

Ithaniel's Avatar


Ithaniel
12.12.2012 , 01:27 AM | #307
I don't understand all this complains: "Oh, I am F2P, but give me this, I want that and this is insufficient for me". Jee, you are freeloader in initially pay to play game. They let you in, be grateful, and if you want more - subscribe. And if you dot like it, there is allot of others games, where playing is free and you have all you want... For a price.

Quote: Originally Posted by DarthBuckets View Post
Subscriber Benefits

That being said, they added a medium-core grind to a casual minigame that was probably too steep for most people. In order to get commendations to buy the gear to help, they needed to grind inefficient older missions or complete the new missions (which you can't do without gear)..
Before the game gone F2P, all of us was going trough that, and no one had any problems, as I recall. Well, as long as you have some brains and time. You just do side quest (for some commendation), kill some mobs (commendation drops from them), do FP (daily quests). And I never had any problems with planets been too hard for me. Of course, after game went F2P, Iv seen some... "unique" people that ran around Dromund Kaas at lvl 9 or 10-14 but without sub-classes and wondering why "life so harsh here".

But continuing the them about armor, I would like to point out that there is a PvP gear for 20 lvl, for 40 and 50. But why there is no PvP gear for 30 lvl??? I am visit War Zones quite often and find it the one of the best aspect of the game, with some issues of course. And my PvP commendation at theirs cap, without a possibility to let me spend them on lvl 30 PvP gear. I think that is something you have to address in the next update, and the sooner the better.
"I will deliver you bad luck"

JamesDisaster's Avatar


JamesDisaster
12.12.2012 , 09:16 AM | #308
I just canceled my sub in preparation of going F2P, but then I did some quick calculations and realized it would cost me well over $60 to acquire account-wide authorizations for all the good stuff that makes this game complete (purple gear, customization options, etc...).

I already bought the game. I bought the collectors edition and that proved to be a gigantic waste of money. I don't want to pay for this game AGAIN after already having been subscribed for an entire year!

EA/Bioware really knows how to alienate their customer base and piss off some of their most loyal followers. I'm done. I'm disheartened, resentful, and burnt out. Thanks for ruining what could have been an awesome game. Instead of recommending this game to my friends I'm telling them all to steer clear.
"Away put your weapon. I mean you no harm."

Mizue's Avatar


Mizue
12.12.2012 , 09:33 AM | #309
Quote: Originally Posted by WolvenSpectre View Post
Previous to finding out about the slight improvement in the quickbar (IMHO) debacle I decided to find out what It would cost on the free to play option to get what I consider a fully playable character for each of the 16 advanced classes minus consumables.

It would cost 101840 cartel coins, bought the most affordable way is a few cents shy of $730 USD.

Dude... whathell you're smoking? I can get every single unlock for less than 10k CC except for the cargo/inventory ones.

Unlock: Crew Skill Slot - 945 account wide
Authorization: Crew Member Appearence 725 account wide
Access Authorization: Section X 1350 account wide
Authorization: Artifact Equipment 2700 account wide
Authorization: Event Equipment Requisition 400 account wide
Customization Control: Display Titles 200 account wide
Customization Control: Hide Head Slot 775 account wide
Customization Control: Unify Colors 775 account wide
Customization Control: Display Legacy Name 200 account wide

8070CC. The rest of the unlocks you can get by playing the game (race unlocks/speeder unlocks), by buying this ammount of CC u're already a Prefered player, so you'll gain for "free"

- 2 crew skills
- sprint at lvl 1
- at least 1 Cargo hold unlocked


Anyways... 8070 is still the same price as paying at least 5 months of subscription... it's not a lot, but's still more than a lot of ppl is willing to pay.


Anyways, the credit cap for Prefered players HAVE TO GO and the XP penalty as well . Aside from that i don't have a lot to complain about the prefered players restrictions. And for F2P i think it's fine for a "demo" of the game.

Zek_Modin's Avatar


Zek_Modin
12.12.2012 , 10:25 AM | #310
Anyone elese out there experiencing massive Lag due to increased traffic on existing servers. I have been a subscriber since inception and last night was booted off server every 10 minutes. Getting really frustrated on my end! Other than that and the incessant General chat, I have had few issues with F2P members. Really ought to think about separate servers for F2P and subscribers to cut down on traffic though...just a thought.